Customer Service Management

Dorian Alexander

***** *. ***** ****, *********, IL 60410, 708-***-**** or 815-***-****

**********@*****.***

JOB OBJECTIVE

Seeking a challenging position with a progressive company with

opportunities to contribute and advance.

WORK EXPERIENCE

Burlington Northern Santa Fe Railway, Conductor Nov 04

- Aug 09

. Operates track switches and derails for engines or cars

. Check switch point for proper alignment

. Observes/monitor track conditions (e.g. broken rails, defective switches,

weather-related problems, etc.)

. Inspect train cars or other equipment before leaving the yard or when

required

. Observes conditions of passing trains and make reports

. Sets and releases hand brakes

. Rides moving car by hanging on grab irons or ladder

. Prepares required reports such as time slips, delay & accident

reports,etc.

. Observes, interprets and relays hand, lantern and other signals affecting

movement of train and judges and controls the speed and clearance

distance of cars.

American Society of Clinical Pathologist, Histologist Technician

July 02 - April 04

* Produce quality teaching slides for continuing education programs

with emphasis on serial sectioning and large batch staining for high

volume slide production

American Society of Clinical Pathologist, Mailroom/Operations Manager

July 93 - June 02

* Management of mailroom operations

* Management of shipping/receiving

* Management of warehouse records, storage & supplies

* Management of building supplies

* Management of coordinating semi-annual national conference operations

* Liaison for ASCP mailroom operations

* Management of ASCP/operations staff

* Management of ASCP/operations/mailroom expenses & budget

Uniscribe Professional Services, Scanning Specialist(Part-Time)

January 99 - August 00

* Customer services to specialized healthcare clients

* Processing, scanning confidential medical documents/claims & incident

reports

* Proofreading scanned documents for accuracy

* Management for Uniscribe customer service/relations staff

Ruder-Finn Public Relations Inc., Mailroom Manager(Part-Time)

January 97 - January 99

* Mailroom operations, shipping/receiving federal express packages

* Coordination of ordering office/building supplies

* Management of Ruder-Finn's mailroom expenses & budget

EDUCATION

* International Academy of Design & Technology: Web Design/Current Student

2009/2010

* Harper High School; Chicago, IL - Graduate 80

SKILLS

* Excellent communication, customer service, management & organizational

skills

* Doculex scanning software, Pitney Bowes Power Shipment, Federal Express

shipping processor

* Microsoft office, Word

* **References available upon request**

Contact this candidate