Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Kelso, WA, 98626
Posted:
March 09, 2010

Contact this candidate

Resume:

JAMES D. POWERS, JR.

**** *. ***** **.

Kelso, WA 98626

360-***-****

CAREER OBJECTIVE: To become a valuable team member to an organization by

helping sales and employee productivity increase through the use of my

developed skills and work experience.

EXPERIENCE/ACCOMPLISHMENTS:

SPRAGUE PEST SOLUTIONS - Salt Lake City, Utah (Jan 2007 - Present)

National Account Manager - Responsible for driving sales within Utah,

Eastern Idaho and Western Nevada, as well as Nationally. Responsible to

meet budgeted sales goals, maintain a 1000 plus account pipeline, and

prospect new accounts. Sell to all level of companies from small regional

companies to multinational corporations. Work closely with CEO's, Vice

Presidents, Purchasing Managers and Q.A. Managers to design and develop

pest control programs for large, medium and small commercial

establishments. Negotiate pricing and terms of contracts with decision

makers to best address the customer and company needs. Maintain good

relationships with customers by offering world class customer service,

keeping communications open and becoming an integral part of their team.

Attend meetings with national accounts for review of past service, to

renegotiate contracts and to access future needs of companies. Top Account

Manager for both April and July and top Account Manager for second quarter

and third quarters of 2007. Also, attained 239% of budgeted sales goal and

came in second over all in company sales for 2007. Graduate of Integrity

Selling sales training program.

UNIFIED WESTERN GROCERS - Portland, Oregon (Jan. 2006 -Oct. 2006)

Regional Account Executive -Work with vendors, brokers and manufacturers

for ad deals, new product placement and advertising promotions. Responsible

for writing the Service Deli and Bakery department ads for the Pacific

Northwest Division. Responsible for the implementation of new company

programs, training of store owners, department managers and employees. Work

closely with store owners and department managers to help with

profitability, merchandising, labor issues and gross profit management.

Responsible to project ad sales items, push sales and do order entry of

orders given by stores. Help plan and run bakery/deli department holiday

food shows for the Pacific Northwest Division. Work closely with store

owners on the design of new and remodeled store deli's and bakeries.

Regularly visit stores in Washington and Oregon for direct support and

sales.

US FOODSERVICE - Salt Lake City, Utah (May 2005 - Dec. 2005)

Territory Manager - responsible for the management of sales within a given

territory. Work with Food Service establishments to help with menu

planning, ordering, product management, profitability and any other items

that need to be addressed. Responsible to hit assigned goals for given

territory to include new accounts, sales and profitability.

ASSOCIATED FOOD STORES - Salt Lake City, Utah (August 2000 - May 2005)

Regional Service Deli/Bakery Account Manager - Responsible for the design,

implementation, and training for new programs and sales promotions. Work on

strategic plans and implementation of said plans for Associated Foods

retail members. Write and assist with ads and special promotions. Work

with storeowners and department managers to help with profitability of

departments to include driving sales, purchasing, labor issues, shrink

control, and merchandising. Regularly visit stores in a five-state region

for direct support and sales. Work with storeowners to design departments

for new stores and remodels. Have an active role in the design and

implementation of new catering, bakery, pizza, sandwich, fresh fried

chicken and a private label meat and cheese program for AFS bakery/deli

department. Help plan and run the bakery/deli department's booth for both

the Spring and Fall food shows at AFS.

James D. Powers, Jr.

(Page 2)

FRED MEYER/SMITH FOOD & DRUG - Puyallup, Washington, Salt Lake City, Utah

(January 1998 - August 2000)

Service Deli Manager - Responsible for all aspects of the deli including

personnel training and development, customer service, inventory control,

gross profit analysis and management, scheduling and coverage of all

service deli shifts, and proper tasking of all duties. Certified Food

Manager.

FRED MEYER/SMITHS FOOD & DRUG (continued)

District service deli trainer - Responsible for all training in the

district including service deli managers, assistant managers, and customer

service clerks. Training includes manager development, scheduling, tasking

and proper usage of department labor, sanitation and proper food handling

standards, inventory control, ordering, customer service skills and Smiths

standards for service, cash control and register training.

TOP FOODS - Lacey, Washington (October 1993 - December 1997)

Manager of Service Deli responsible for all aspects of the deli including

personnel training and

development, customer service, inventory control, gross profit analysis and

management,

scheduling and proper tasking of duties, proper usage of perishable

management guides. Service

Deli increased market share by 18% over last two years. Specialized in on-

location, fresh made

salads, dips, and dressings. One of the top four service delis for volume

and profitability of 21

stores. Contributed in the opening of the four new stores.

Other positions held include assistant service deli manager and gourmet

cheese specialist, Orient

Express kitchen front-end lead, and night stocker.

ASSISTANT MANAGER - United Buy & Sell Warehouse, Tacoma, Washington (1991

- 1993)

Controlled and reduced inventory levels while increasing overall sales 66%.

Motivated and trained personnel for sales, bringing total sales up 120%

from previous year. Developed ordering policy and tracking system and

managed ordering of $1,000,000. of inventory over 1,000 different items

from 40 different manufacturers. Number one in company for overall sales

in April 1993; in top 10 of overall sales in company from January 1993

through August 1993. Managed and trained personnel in proper warehouse

control and stock handling, proper lifting techniques, and safety

procedures. Performed excellent customer service and maintained

merchandising displays. Developed and implemented a building maintenance

and cleaning program.

U.S. ARMY (1988 - 1991)

Company clerk - Created duty roster and scheduled personnel, organized

daily meetings, and

maintained current alert roster. Created new company standard operating

procedures manual

which resulted in the company receiving highest score for the Inspector

General inspection in

battalion history. Fire team leader responsible for the training and

development of all members of the fire team to include weapons training,

survival skills, tactics, and first aid. Received coveted Expert

Infantryman Badge and Army Achievement Medal.

JAMES D. POWERS, JR.

(Page 3)

EDUCATION:

Associates Degree in Business Management - June 1996

PIERCE COLLEGE - Steilacoom, Washington

SPECIFIC SKILLS/CAPABILITIES:

Effective manager

Productive teacher and trainer

Proficient in personnel scheduling

Experienced in budgeting and forecasting

Proven attention to detail

Operated own business with one employee (1982-1984)

INTERESTS:

Reading, writing, fishing, hunting, sports.

SALARY HISTORY:

$25,000 base plus commission

40 hrs vacation/Sick leave

Full health, dental and vision

401K

Car allowance

Unified Western Grocers

$55,000.00 salary

80 hrs vacation/Sick leave

Full heath, dental and vision

401K

Car allowance

US Foodservice

$46,000.00 salary

40 hrs vacation/Sick leave

Bonus opportunities

Full health, dental and vision

401K

Associated Food Stores

$42,000.00 salary

80 hours vacation/Sick leave

Full health, dental and vision

Salary Needs:

$45,000.00 USD/yr plus commission

401k

80hrs vacation

Medical/Dental/Vision

Paid Holidays and Sick days

Short/Long term disability insurance



Contact this candidate