Human Resources Customer Service

Karen Hensley

*** ****** **** **. *** Fort, NC 28762 828-***-****

abm9xe@r.postjobfree.com

Proactive Human Resources professional to assist in the development of a

sense of unity between management and workforce. More than 15 years

experience in all levels of management in manufacturing, distribution,

durable medical equipment, and non-profit. Articulate and well groomed

professional with exceptional problem solving skills. Compassionate and

effective listener, creating trust and confidence at all levels of the

organization.

Experience Summary:

Human Resource Director/EEO Officer/Privacy Officer - M.B. Haynes

Corporation

June 2006 - July 2009

. Ensured that company properly complied with all applicable employment

laws, kept accurate records and managed EEO Audits of Federal and State

Contracts.

. Management of benefit programs, including health, life, and disability

programs. Worked closely with TPA to identify and pair high risk

participants in company health plan and pair them with a confidential

nurse consultant to monitor their care plan for the best possible

outcome for the employee and keep utilization costs down.

. Integrate and promote wellness programs to improve employee awareness

of their own health. Implemented wellness initiative "Operation

Jumpstart". Completed complete health screenings for 631 employees and

spouses covered under group medical plan. Connected several at risk

patients to a care provider before their conditions became emergent,

saving the health plan thousands of dollars. Started a "weight

watchers at work" meeting, after seven successful sessions of 15+

participants, posted a total weight loss of over 2500 pounds.

. Organized and reintroduced company picnics, offered catered meal,

amusements, vendors and stayed within budget by using volunteer

services from local civic organizations. Averaged 600+ attendees each

year with a budget of less than $10,000. Organized company wide fund-

raiser for Big Brothers Big Sisters "Bowling for Kids Sake" for three

years, raising over $10,000 for the organization in 2009. Organized

the company's first bowling league, with 30 management and hourly staff

participating.

. Developed training materials and conduct training for mid-level

management in the areas of supervision, communication skills, equal

employment opportunity, issue free management, union avoidance and

generational diversity.

. Reviewed and revised policies and employee handbook periodically to

insure that current information reflects current federal and state

regulations.

Vice President of Operations and Finance - The Health Adventure

August 1999 - May 2006

. Responsible for financial oversight of the organization's $1.3M budget.

. Ensured accurate financial reporting. Monitored financial position and

projected future financial performance, served as primary liaison for

the Finance Committee.

. Assisted the CEO with annual update of the strategic plan. Facilitated

a staff workshop to develop core competencies for organization

. Functioned as Human Resource Manager to ensure proper compliance with

employment laws. Coordinated all insurance needs, including employee

health, property, and liability insurance, as well as employee

retirement plan.

. Developed resources and implemented policies to ensure effective

internal operations.

Human Resources Administration - Ingles Distribution Center

1994 - 1999

. Identified and managed employee issues including benefits, workers

compensation, 401K and orientation and training of new employees.

. Maintenance of pre-employment and random drug screening program,

administration of tests and compliance with state regulations.

. Set up and maintained employee files.

. Ensured compliance with all state and federal regulations regarding

employment including required DOT information.

. Tracked and identified all staffing needs and management of transfer

and promotional opportunities in the Company.

Strengths:

HR Policies and Procedures, Leadership Training and Development,

Organizational Behavior and Culture, Wellness Programs. High level of

confidentiality and strict adherence to ethical standards. Skilled multi-

tasker, thrives in fast paced environment. Computer skills including

Microsoft Office Professional, Sage Fundraising Solutions, MIP Fund

Accounting, QuickBooks, Peachtree Accounting, and ABRA human resources

software.

Education:

B.S. - Gardner Webb University - Business Administration

A.A.S. - McDowell Technical Community College - Business Administration,

Operations Management Concentration

Additional Coursework - Asheville Buncombe Technical College

Certifications:

EEOC Training Seminar

Human Resource Academy - Western Carolina Industries

Blue Ridge Conference on Leadership

Western Regional School on Safety and Health

OSHA Recordkeeping Requirements

Grammar and Usage Seminar

Customer Service Skills and Telephone Etiquette

Handwriting Analysis

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