Customer Service Management

Resume

Landscape Management Professional

Robert c. Shearin

***** ***** **. ******** **. 92345

760-***-**** ( E-mail: abm9w9@r.postjobfree.com

Objective

A long term management position with a progressive environmentally

responsible company with an emphasis on customer service.

Qualifications

. Management of up to 50 employees.

. Designed and implemented employee training and safety programs.

. Consistently delivered projects ahead of schedule and above profit

estimates.

. Able to recognize potential opportunities for and secure project extra

work.

. Strong purchasing and price negotiation skills especially in green

goods.

. Completely familiar with project estimating and proposal requirements.

. Landscape and irrigation design / build experienced.

. Many personal contacts through out the commercial management,

architectural and building industry communities.

. Managed the installation and maintenance of projects up to

$1,400,000.00

. Contract administration and proposal writing skilled

education

Graduated

Edgewood High School

West Covina Ca.

Mt San Antonio College

Walnut Ca,

Business management

Irrigation and landscape design

Awards/ certificates / Licenses

CLCA Irrigation technician

CLCA Landscape installation awards

California Landscape Contractor

Irrigation Association "Certified Landscape Irrigation Auditor"

Work Experience

4/1/2001 - 9/4/2009 Operations manager

Arena Landscaping Inc.

17830 Beneda Ln.

Santa Clarita Ca, 91351

Ph. 661-***-****

Contact: Pam Fagan

Responsibilities

I was responsible for the management of up to 10 installation and

maintenance crews (40-50 employees) and the implementation of all company

wide training and safety programs.

The oversight of the green goods purchasing and estimating departments

where I insured that projects were bid and bought for maximum

profitability.

Customer and sub contractor relations including construction meetings, job

walks and inspections along with project and production scheduling for a

commercial, public works and design / build landscape contractor with

annual sales of in excess of $5,000,000 yearly

Reason for leaving; Laid off due to lack of work.

6/1/1999 - 3/31/2001 General Superintendent

Summit Landscape Inc. (L.A. Division)

Fairview St.

Santa Ana Ca. 92704

Responsibilities

The management of all crew operations along with some purchasing and

estimating responsibilities, also the management and implementation of the

division safety program.

Division was bought by Arena Landscaping

4/1/1993 - 5/31/1999

Heritage Landscape Company

Santa Clarita

Foreman/ Supt.

1989- 1993

Skyline Landscape

Lake Arrowhead Ca.

Foreman

Extracurricular activities

Cub Scouts, Little League team coach and community clean up programs

References

Upon Request

Summary

I am a hard working, dedicated person who thrives on the challenges

inherent in a fast paced contracting environment. I take my profession very

seriously and have always treated my employer's business as if it were my

own.

In my 20 years of landscape installation and maintenance experience I have

managed and installed landscapes ranging from simple production home front

yard packages to multi million dollar hotels and large commercial

properties.

I have a very good knowledge of plant materials and there uses and I am

also capable of irrigation system designs. It has been a privilege to use

this knowledge and my design skills on several design / build projects

including large residential and commercial projects.

During my career I have also learned to be a strong advocate for the

implementation of comprehensive training and safety programs in order to

protect both the employee's health and also the company's profitability.

I have developed many relationships in the construction industry over the

years including landscape architects and designers, general contractors and

management companies and also in the nursery industry. My ability to

develop these friendships I think are key to a providing a successful and

profitable product.

It is my belief that customer service and a strong work ethic along with my

ability to motivate my employees has been instrumental in the quality of

the completed projects I have built and in the profits that I have

consistently been able to deliver for the companies I have worked for

In closing, I would appreciate the opportunity to use my knowledge and

capabilities to help accomplish your company's goals for the future.

Thank you

Robert C. Shearin

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