Sales Customer Service
Resume:
Kenneth Florian
ST. CHARLES, MO 63303
abm9so@r.postjobfree.com
SALES MANAGER . BUSINESS DEVELOPMENT
More than 17 years of B2B and consumer sales and sales management
experience in recruiting, training, P&L, operations, and marketing. Track
record of driving and leading dramatic increases in revenue. Adept at
creating and implementing policies and procedures. Familiar with building
partnerships and driving operational excellence. Outstanding presentation,
communication, and motivation skills. Expert at recruiting top-level talent
and retaining existing top-level talent. Specializing in coaching-up mid-
and lower-level producers to top-level status. Acute awareness of employee
morale and productivity with focus on exceeding customer expectations.
Provides leadership and vision that drive top- and bottom-line improvements
at multiple locations.
CORE COMPETENCIES
. Time Management
. Superior Interpersonal Skills
. Outstanding Customer Relations
. Able to Multi-Task in Fast-Paced Environments
. Conflict Resolution
. Excellent Sales Recruiter/Trainer
. Strong Communication Skills
. Solid Decision Making Skills
. Leadership and Teambuilding
. Tactical and Strategic Goals Management
TECHNICAL SKILLS
MICROSOFT WORD
MICROSOFT EXCEL
MICROSOFT POWERPOINT
MICROSOFT OUTLOOK
SALESFORCE.COM
VARIOUS BUSINESS-RELATED SOFTWARE PACKAGES
SELECTED ACCOMPLISHMENTS
MERRILL LYNCH ~ ST. PETERS, MO
Financial Advisor, Chartered Retirement Planning Counselor
2005-2009
Identify markets of potential prospects. Create marketing plans to generate
leads. Pursue leads to close sales for new business. Profile clients to
assess needs and make recommendations to fit those needs - B2B, cash
management, lending, investments, private placements, insurance, etc.
Collaborate and coordinate with clients and vendors to guarantee efficiency
and effectiveness of account management on a fee-based platform. Ongoing
customer service to maintain satisfaction of customers. Specialize in
retirement planning - administering qualified plans from one participant to
large 401(k) plans.
> One of few Financial Advisors who maintained steady revenue growth
throughout record economic and market downturns
> Ranked #2 in new accounts opened in 2005
> Selected to team for assisting in the evaluation and approval process
of firm-wide launch of new contact database platform
> Attained CRPC - Chartered Retirement Planning Counselor - designation
Union Planters ~ St. Louis, Mo
Production Manager 2003-
2005
Lead Regional sales team of 97 Sales Representatives in 65 branch locations
across Missouri and Iowa. Recruit, hire and train new Sales
Representatives. Establish branch and individual sales goals. Cross-selling
B2B, lending, bank products, insurance and investments. Ongoing evaluation
and training of Sales Representatives to assist them in meeting their
goals. Lead annual Regional meeting recognizing top performers of previous
year and drive goals for upcoming year. Collaborate and coordinate with
competing department heads to resolve conflicts and minimize internal
competition. Drive platform partnerships to raise revenue and lower
expenses. Assist in rollout of new products.
> Lead Region from 20% of sales goal in 2003 to over 120% of sales goal
in 2005
> Doubled the number of registered Sales Representatives from 2003 to
2005
> Able to virtually eliminate compliance issues in 2004 - 2005;
compliance audits were best ever received by company in 2004 - 2005
> Created training courses and designed curriculum to meet both current
and future training needs; helped create mentor program for new Sales
Representatives
> Second highest YOY revenue increase in company 2003 - 2004
> Prepared manuals and handouts to aid in sales and operations training
> Top producing Production Manager in company
> Spearheaded cross-departmental team to investigate, design and
implement needs based training process across Regional footprint
> Most fee-based accounts opened 2003
> Able to bridge gap between sales and non-sales groups to drive common
goals
> Achieved highest level of cross-selling between bank personnel and
Sales Representatives
Morgan Stanley
Branch Manager/Financial Advisor 2000-
2003
Lead branch office of 11 sales people and 6 operational support staff.
Demonstrate ability to operate within proper compliance and P&L guidelines.
Recruit to build sales branch. Familiar in managing company functional
divisions, including business development, human resources and internal
operations. Develop expertise in selected markets to identify prospective
clients. Generate leads to work and develop into clients on a fee-based
platform. Profile clients to assess needs and make recommendations to fit
those needs - B2B, cash management, lending, investments, private
placements, insurance etc. Collaborate and coordinate with clients and
vendors to guarantee efficiency and effectiveness of account management on
a fee-based platform. Ongoing customer service to maintain satisfaction of
customers.
> Most new accounts opened in Midwest Region in 2001
> Most new fee-based separately managed accounts opened in Midwest
Region in 2001
> Won respect of peers and upper management to be named Branch Manager
Prudential Securities
Financial Advisor/Broker In Charge
1996-2000
Lead branch office of 6 sales people and 3 operational support staff.
Recruit to build sales branch. Demonstrate ability to operate within proper
compliance and P&L guidelines. Identify markets of potential prospects.
Create marketing plans to generate leads. Pursue leads to close sales for
new business. Profile clients to assess needs and make recommendations to
fit those needs. Collaborate and coordinate with clients and vendors to
guarantee efficiency and effectiveness of account management on a fee-based
platform. Ongoing customer service to maintain satisfaction of customers.
Specialize in retirement planning - administering qualified plans from one
participant to large 401(k) plans.
> Won respect of peers and upper management to be promoted to Broker In
Charge
> Top 3 new accounts opened in 1999
> Top 3 new fee-based managed accounts opened in 1999
EDUCATION
Bachelor of Arts in History
University of Missouri: August 1986-August 1991
Dean's List
LICENSES
> Series 6, 7, 8, 31, 63, 65, 66, 67
> Life/Health/Variable Insurance
> CRPC-Chartered Retirement Planning Counselor
COMMUNITY INVOLVEMENT
> SHARE Pregnancy and Infant Loss Support member
> Chesterfield Baseball and Softball Association Board Member
> AAA Select baseball Coach
> CBC High School Assistant Wrestling Coach
> Select "A" Softball Coach
> Chesterfield Hockey-Team Manager
Contact this candidate