Customer Service Manager
Resume:
Trina Casto, PHR
North Charleston, SC 29418 abm9s8@r.postjobfree.com
843-***-**** C.
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Eleven years management experience dealing with fast-paced, rapidly
expanding companies. Looking for a challenging position with opportunity to
assume increasing responsibility and utilize my expertise.
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HR Manager
March 8, 2006 - Present
New York Wire Company, Walterboro, SC
- Management of all employee relations and labor related matters such as
unemployment issues, benefits administration, investigations,
terminations, recruitment, hiring process, ADA issues, FMLA, STD, and
LTD with senior management level of autonomy and decision making.
- Designed and implemented new Performance Improvement form in line with
the organization's Disciplinary policy and Employee Statement form for
W/C. Both forms achieved executive approval and are used company
wide.
- Cut Workers Compensation incidents in each year with the
organization. Identified problem areas in the reporting of Workers
Compensation.
- Trained Managers on HR issues including legal aspects, litigation
avoidance, utilizing emotional intelligence more effectively, and
Union-avoidance.
- Full planning and control of HR budget for Facility. Utilization of
Corporate HR budget. Reconciliation of Corporate HR budget for CFO
while HR Director was on LOA.
- Negotiate salary and employment terms for Management staff.
- Conducted Benchmarking for VP of Operations and CFO on HR related
issues including staff needs now and analysis of future needs based on
projected forecast.
- Partnered with Director of Continuous Improvement to develop and
implement Incentive Program through out organization.
- Straight line report to Director of HR. Work exceptionally close with
the CEO, VP of Operations, CFO, and Director of HR on all HR related
issues on a regular or daily basis.
- Handle audits and monthly billing for Benefits. Work with vendors and
associates on benefit programs and aid in resolving any issues that
may arise.
HR Manager
August 2005 - January 2006
Office Depot, Weston, FL (resigned only due to need to relocate due to
hurricane)
- Management of all employee relations and labor related matters such as
unemployment issues, benefits administration, investigations,
terminations, recruitment, hiring process, ADA issues, FMLA, STD, and
LTD.
- Identified problem areas in the reporting of Workers Compensation and
implemented changes resulting in a $10,000 savings to our facility's
P&L statement.
- Management training resulted in a decrease in grievances between
management and workforce, reduced threats of legal actions by almost
85%.
- Analyzed, identified, developed, and implemented new Recruiting and
Hiring Policy that streamlined our selection process. This resulted in
reducing the processing time to half of the original time, attracting
and hiring of more qualified candidates, and reduced Managers
interviewing time by 8 hours each week.
- Monitored, evaluated, and reported on the implementation of the night
premium pay incentive. Resulted in the retention of the program based
on the results of a $35,000 savings, per year, over the previous
method.
- Exclusively managed all HR functions for 320+ employees at Office
Depot including two remote facilities.
HR Specialist
August 2004 - August 2005
RSM EquiCo (wholly owned by H&R Block), Coral Springs, FL
- Handled employee relations such as unemployment issues, benefits
administration, investigations, terminations, recruitment, hiring
process, ADA issues, FMLA, STD, and LTD.
- Active, EEOC, Worker's Compensation, and Unemployment claims and
hearings.
- Assisted Training Manager with updating training manuals, class
schedule, needs assessments and other items as requested.
Manager of Administration and Operations
January 2000 - June 2003
C&S Perfection, Pittsburgh, PA
- Oversight and Management of customer relations and customer service
both in the office and out on the field.
- Financial Management to include, but not limited to, A/P and A/R,
billing cost, price analysis, adjustments, bank deposits and supplier
price negotiations.
- Contract Negotiation
- Marketing - New Customers
- Handled the Human Resources aspect of the office
- Planning and Scheduling (supplies, equipment, staff, etc)
Office Manager
June 1993 - December 1999
Sobien Electric, Pittsburgh, PA
- Management of customer relations and customer service both in the
office and out on the field.
- Financial Management to include, but not limited to, A/P and A/R,
billing cost, price analysis, adjustments, bank deposits, and supplier
price negotiations.
- Marketing - New Customers
- Handled the Human Resources aspect of the office
- Planning and Scheduling (supplies, equipment, staff, etc)
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Education
Bachelor in Business Administration 2006
Specialization in Human Resource Management
American Intercontinental University
Associates in Business Administration 2004
Specialization in Information Technology- Systems
American Intercontinental University
Professional in Human Resources (PHR) Certification
SHRM
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Affiliations
Member of Tri- County Human Resources Management Association
Local Chapter of SHRM
Board of Directors Member
Non-Profit Organization
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