Customer Service Manager
Resume:
Elsa Avilez-Strehlau
Escondido CA. *****
*****@*******.***
ADMINISTRATION ASSISTANT
February 11, 2010
Dear Hiring Manager,
As a creative, results-oriented professional in Administration, this
position considerably fits my qualifications. That includes broad-based
background in Records Management, Filing, and excellent Customer Service
skills. Also strength in analysis of data records. Develop and implement
cost effective improvements in inventory cycle count. Plus in charge of
supplies for the office and production. Very detail oriented,
dependable, self motivated, well organized who values excellence and an
aggressive work ethic to meet daily task objectives. Inventory control
report.
Some professional highlights, to draw to your attention, includes the
following:
. Completed documents by entering data, completed reports, and
filing
. Organized and maintained general office duties and file system
. Superb interpersonal, customer interaction, and communication
skills
. Strong customer service, multi-line phones, and schedule
appointments
. Acting manager along with assisting HR Department
. Customer inventory management and literature and office supplies
In summary, I believe that my unique capabilities in Administration,, who
is also disciplined in expediting materials, would allow me to contribute
to your ongoing success. I would enjoy speaking with you about the
opportunities that exist and how I can best serve your needs. Please
contact me by phone or e-mail to arrange a convenient time to discuss
these matters further. I look forward to meeting with you soon.
Sincerely,
Elsa Avilez-Strehlau
Elsa Avilez-Strehlau
*****@*******.***
Escondido, CA 92029
OBJECTIVE Administration Assistant
WORK EXPERIENCE_________________________________________________________
. Prepared work to be accomplished by gathering and sorting department
documents and information.
. Determined priority, format, and other requirements by reviewing
instructions or references. Strong data entry skills.
. Verified information by comparing information to original source;
recalculating totals.
. Completed documents by entering/typing data from source materials.
. Revised documents by entering/retyping edited data.
. Verified documents by proofreading and rechecking requirements.
. Produced and generated daily and weekly reports for departments and
management.
. Prepared reports, presentations, travel arrangements, and schedule
meetings.
. Handled sensitive and /or confidential information with a high degree
of integrity.
. Maintained archival records by filing documents.
. Ordered, maintained, and monitored requisitions for office supplies;
verified receipt of supplies.
. Answered multi-line phone, transferred calls appropriately, and
schedule appointments.
. Purchased and ordered parts per MRP with minimal production shortages
and excess inventory. Experience with 10 or more characters in
model/part numbers, alpha-numeric.
PARTS PRO SUPPORT ADMINISTRATOR
Sears Service Center 1973
to 2006
PROFESSIONAL SKILLS______________________________________________________
. Ability to organize, multi-task, and manage time in an Administrative
Assistant capacity
. MRP order processing system
. MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook)
. Ten-key calculator
. FAX/Copy/Mail machine, and typewriter experience (including changing
cartridges)
PROFESSIONAL DEVELOPMENT_____________________________________________
Palomar College AA Business Administration
San Marcos, CA
Cal State San Marcos Records Management
San Marcos, CA
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