Project Manager Customer Service

Michael "Glenn" Miller (***)

***-**** ******

**** ******** *** (916)

***-**** ***** ****

Citrus Heights, CA 95610

abm9r8@r.postjobfree.com

Summary of Qualifications

. Facilities Engineering Project Manager with 13 years of experience &

leadership with underground utilities, parking & roadways, high tech

lab rooms, manufacturing & distribution facilities, new building

construction and tenant modifications.

. Program & Contract Manager for Facilities Maintenance and Operations

Management with a proven history for new service development and

'winning' customer service in demanding business environments.

. Innovative, analytical and calm under pressure with a wide range of

construction project experience, facilities infrastructure management,

project estimating, tracking & scheduling, long range finance planning

and capital asset management.

Project Management

. 13 years experience as an Engineering Project Manager with the

Facilities Department of Hewlett-Packard. Responsible for complete

project management for the infrastructure, buildings, grounds, and the

customers and business units located in over 40 buildings at 16

different campus locations.

. Manager for the Facilities Maintenance Group. Oversaw the daily

operation of the project activity and scheduled maintenance tasks the

building maintenance department. Tracked and reported performance via

SAP with Crystal Reports.

. Generated drawings and specifications for large project RFP's & RFQ's.

Large projects managed were between $50K and $4M. Conducted job

walks and managed all elements of the bidding process, wrote all

specifications for awarded construction contracts, conducted regular

productive project team meetings, represented the project stakeholders

and maintained exceptional project updates.

. Led project teams that included: Miles Treaster & Associates, Rudolph

& Sletten, Teichert Construction, Sasco Electric, HMH Construction,

HDR Construction, Prism Civil Engineering, SIEMENS Automation, SIEMENS

Security, DPR Construction, Buzz Oats Construction, Cagwin & Dorward,

Roseville Electric, and others. Project managed contractors from all

disciplines including: A&E firms, General Contractors, Construction

contractors, Electrical contractors, Mechanical contractors, Plumbing

contractors, Civil Engineering contractors, Structural Engineering

contractors, Landscape Contractors, Telecom contractors, Doors &

Windows contractors, Security Design & Installation contractors, and

others.

. Worked closely with all contractors to insure the project

specifications were delivered, project schedules and timelines were

adhered to and the budget tracked to the penny with no surprises. All

projects were closed with the satisfied customer, capital assets

established, invoiced received, lean release notices filed and project-

reporting metrics uploaded.

. FIT Team coordination for monthly Facilities Infrastructure Tours to

inspect everything the building systems and the customer space from

the basement to the rooftop for function, fit and finish.

. Met daily with customers and top-level management, finance staff, and

operations managers fielding concerns and promoting the new facilities

maintenance business model.

. Budget and forecast planning representing both maintenance and

engineering project budgets for Roseville and the Bay Area sites.

Cross-functional team responsible for aligning all facility project

spend activity to the dynamic company budget

. Project oversight for the three Facilities Maintenance groups located

in Roseville, Cupertino, and San Jose. Monitored and tracked scope,

schedule, budget, funding, and project close. Insured projects fell

outside the maintenance contract such as asset replacement, repairs on

equipment determined to be beyond useful life, or failure not related

to a maintainable component.

. Initiated, developed, and maintained the processes and documents used

by all project managers for their projects. Utilized the advanced

capabilities of MS Excel, Visual Basic and MS Access in the

development of the project documents that established consistent

execution for all projects. Lead the team that created the project

database that for the first time provided top-level managers

comprehensive project status data for all projects in plan, in

progress or closed.

. Technically advanced applications user of Autodesk's AutoCAD,

Microsoft's Excel, PowerPoint, Project, and Google SketchUp.

. Lead Project Manager for the Annual Site Maintenance Business Closure.

A 48 hour complete building shut down & start up for planned building

critical maintenance and repair projects. Required massive

coordination, communication, and planning with public utilities,

facilities maintenance staff, project managers, hundreds of company

managers, and the site's 4,000+ employees.

. Region Manager for the Business Continuity - Disaster Recovery -

Continuity of Operations business plan. Integrated the company plan

with plans for the key service providers, sub-contractors, and utility

resource vendors. Developed the process that insured all integrated

plans were regularly updated and tabletop tested. Hosted annual

reviews with company underwriter, Factory Mutual.

Range of Project Experience:

. New Building Construction

. Building Change of Use Renovation

. Building Closure Projects

. Regulatory Review, Jurisdictional Authority and Permits

. MEP

. Building Automation & Energy Management Systems

. Emergency Power Generation

. Security Monitoring, Access Control and CCTV

. Parking, Roadways & Circulation, Docks and Landscape

. Exterior Lighting, Parking Lot Lighting

. Aerial Surveys

. Wildlife resolution and Fish & Game Program Support

. Furniture Systems including Herman Miller, Knoll, Meridian &

Steelcase

. Design for Accessibility - Title 24, ADA, CBC, UBC, and IBC

. Exterior Signage

. Underground Utilities

. Data Centers & Lab Space

. Manufacturing, Warehouse & Distribution

. Modular Buildings

. Exterior Painting & Roofing

. Motorola Trunk Radio System & Interoperability Systems

. Capital Asset Management & Asset Life Cycle Planning

Leadership & Communication

. Corporate Member for Company Wide Business Continuity Planning.

Developed process used by all business units worldwide. Responsible

for the integration plan between the business unit's expectations for

the buildings and infrastructure deemed critical to their operation.

. United Way Site Campaign Manager and Loaned Executive for the

development of the Week of Caring Program. Started the Week of Caring

program at the Roseville Site and programmed proposed projects for

three years. Developed the programming documents for the Local

Chapter of the United Way

.

. Company Picnics & Event Coordination including Governors' Town Hall

Visit. Regularly participated with or lead company picnics or other

events. Company events were typically large budget, big splash events

that were managed as a project with a scope, schedule, and budget.

Desktop & Technical Skills:

. Advanced level user for the following applications: AutoCAD, MS

Excel, MS Project, MS Power Point, and Google Sketch Up

. Test Equipment: Electrical Meters, Oscilloscopes, Network Analyzer

TDR, Anonometer, Thermal Imaging, and others

Employment History

. Accessibility Solutions Design & Handyman - Self Employed - June

2007 - Present

. Facilities Engineering Project Manager III - Hewlett-Packard,

Roseville, CA - March 1994 - May 2007

. Facilities MAC Project Manager II - Hewlett-Packard, Roseville,

CA - January 1991 - March 1994

. Electronics Repair Technician III - Hewlett-Packard, Roseville,

CA - January 1986 - January 1991

. Production I - Hewlett-Packard, Roseville, CA - September 1984 -

January 1986

. Composition Room Manager - Woodland Daily Democrat, Woodland, CA

- May 1983 - September 1984

Education & Training

. Green Education Service - LEED Green Associate - Overview & Exam Prep

- Test TBS

. UC Davis University Extension ASHRAE HVAC-R Certificate - August 7,

1997 -Completion

Engineering Programs UC Davis Extension - 24 CEU's 1333 Research

Park Drive

extension.ucdavis.edu/ Davis, CA 95618

. Associate of Science Degree Electronic Computer Technology - June 13,

1986 - Graduate

American River College 4700 College

Oak Drive

www.arc.losrios.edu/ Sacramento,

CA 95841

. Post graduation courses in computer software programming and data

structures.

. Advanced DDC Controls Strategies - 20 CEU's - Landis & Gyr,

Schaumburg, IL

. NEC National Electrical Code - 1.3 CEU's - NTTI Controls Division,

Denver, CO.

. Electrical Power Quality - 2.1 CEU's - University Extension Programs,

Sac, CA.

Distinctions

. ASHRAE Engineering Membership

. Eagle Scout

Professional References

. Clay Frederick 2200 River Plaza Drive

916-***-**** Sacramento, CA 95833

abm9r8@r.postjobfree.com

. Tom Barrington 8000 Foothills Blvd

916-***-**** Roseville, CA 95747

abm9r8@r.postjobfree.com

. Mark Adrian 8000 Foothills Blvd

916-***-**** Roseville, CA 95747

abm9r8@r.postjobfree.com

Resume of Qualifications

Michael "Glenn" Miller

End.

Contact this candidate