Technical Software
Resume:
Ayesha Arshad
abm9oy@r.postjobfree.com
Technical Writer
5+ years of professional experience in the field of IT primarily technical writing
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Profile
a t leading IT and cellular companies
Technical writing (end user manuals including installation, maintenance and
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repair manuals, SOPs, Policies and courseware)
1. Excellent working knowledge and professional experience in leading DTP
and graphics products with expertise in Microsoft Word, Adobe Illustrator,
Adobe PageMaker, Microsoft Publisher, Adobe Photoshop and HTML
authoring tools
2. Ability to understand and interpret software code and diagrams
3. Background in databases and .NET
4. Wrote product knowledge based documents, press release articles and
p roduct presentations
Training course development and instruction
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Excellent communication and customer relation abilities
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Supervisory background
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5. Fast learner of new skills and technologies
Lumenos www.Lumenos.com 07/2007 – 03/2008
Employment
Technical Writer
Wrote and maintained versions of technical documents, User
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guides, Standard Operating procedures and policies
Wrote technical reports on company’s database systems
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Proofread, reviewed and evaluated reports, documents,
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policies, rules, and regulations.
Edited and prepared summaries of findings.
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Generated sketches/drawings for technical and publication
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requirements.
Prepared presentations for management and the end-user.
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Coordinated with Business In telligence and Database teams
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to write, support and maintain Business process f low
documents
Ufone www.ufone.com 06/2003 –07/2007
T echnical Writer
Developed and supervised a team of 3 people to deliver 400
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pages technical user manual of Ufone in-house CRM product
1. Developed online help (HTML and CHM) and tutorials
narratives for POS v2 software
2. Created 200+ articles for customer support knowledge
base management system
3. Supervised documentation layout, content and graphic
editing and reviews
National Radio Telecom. Corp. (NRTC) www.nrtc.com.pk 03/2003 –06/2003
T echnical Writer
Created end user manuals and help screenshots detailing the
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i nstallation/maintenance of hardware and software
applications
Developed procedures and standards for creating technical
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p roduct bulletins and installation/maintain manuals
Interface with all departments to acquire needed information
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for documentation
4. Assist company personnel with learning productive
techniques for using computer software and hardware
UNDP, ICT Islamabad www.un.pk/undp 09/2002 –03/2003
Junior Technical Writer
Created and edited operational and instructional procedures
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for software applications.
Conducted interviews with various users and technical staff
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to t ranslate technical information into manuals and web-
based documents for non-technical and technical users.
Conducted trainings, developed and maintained course
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materials for end users.
Programs: MS Office Suite, Adobe FrameMaker,
Technical Expertise
Adobe PageMaker, Visio, Sand Castle, MS
HTML Workshop, Light room, Photoshop
Languages: XML, HTML, C#, C++
Operating Systems: W indows NT/XP/2000/Vista/Windows 7
Databases: Oracle, Access, SQL Server
Hardware: Servers, Mobile devices, Computer systems, Peripheral
equipment
2003
Bahria University, I slamabad, Pakistan
Education
M asters in Computer Sciences
(Majors in Software engineering)
Al_Khair University, Islamabad, Pakistan
B.Sc. Computer Sciences Islamabad 1999
R eferences Fu rnished Upon Request
Contact this candidate