LISA ELLIS

***** ** **** ****** ******** PINES, FL 33028 Phone: 954-***-****

abm9or@r.postjobfree.com

Customer Service/Administration

Award winning customer service and marketing professional. Over 10 years of experience

leading customer service and marketing initiatives for multimillion dollar companies across

diverse industries.

Respected leader of creative teams in various departments, conceptualize and orchestrate

customer service that effectively reinforce and build brand images.

Expert in the technical, conceptual and content development of sales driving collateral, proven

ability to drive record high marketing campaign response rates and execute successful product

launches.

Skills

Marketing Strategies Sales Collateral & Support

Value Orientated Customer Service Administration

Creative Team Leadership Development of Training

Business Development Materials

Public & Media Relations

Recent Awards

Award of Excellence for Administration/Customer Service in S. Florida District 2009

Gold Award for Outstanding Advertising : Highest Rate of Great Guest Serv. 2009

Professional Experience

TARGET CORPORATION – Miramar, FL

Team Lead, 2005 to 2009

I managed daily operations for multiple departments. I also conducted monthly and weekly budget

planning, scheduling of all team members. Recruiting, hiring and training of all employees within

the department. I implemented Inventory procedures for daily and weekly tracking. Cash office

specialist: pickups, counted registers from day before, made deposits and balanced the bank from

the night before, and prepared drop for next day. I also ordered supplies and equipment for the

department. I also resolved scheduling and consumer conflicts.

PIER 1 – Pembroke Pines, FL

Customer Service, 2005 to 2007

I Ran daily operations of closing store. I also managed PNL budget that tracked the daily, weekly

and monthly benchmark goals. Administrative responsibilities incorporated. Set new policies and

guidelines to improve efficiency. Recruit hires and trained various personnel.

PRUDENTIAL SECURITIES – Hollywood, FL

Page 1

Lisa Ellis Resume

Front Desk Operations/Administration 1/1998 to 2/2003

Performed value added customer service for a financial clientele, consisted of high profile

investors which required top of the line service. I also assisted in product procurement,

switchboard operator, set appointments for investment meetings, ran the wire for incoming

investment bids, typing 40+wpm, Filing, Xerox, personally assisted financial advisors, and other

administrative responsibilities.

Selected Accomplishments: Voted Top Performer June 2009, Received Certification for Branded

Team Lead Over Department, and Received Specialist License in Cosmetology and CPR

Certification.

LISA ELLIS

16129 NW 21ST STREET PEMBROKE PINES, FL 33028 Phone: 954-***-****

abm9or@r.postjobfree.com

Technology

Software:

Citrix Neighborhood, Lotus Notes, Mac applications, MS Office (Word, Access, Excel, PowerPoint)

Education

UNIVERSITY OF PHOENIX – Miramar, Florida

Bachelor of Science of Business, currently attending

Major: Management

BROWARD COMMUNITY COLLEGE – Fort Lauderdale, Florida

Associates of Arts, 2006

Major: Health Care

References are available upon request

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Lisa Ellis Resume

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