Project Manager Design

Tina Ro

**** ***** ****** **. ** Residence: 616-***-****

Byron Center, Michigan 49315 Email: abm9ok@r.postjobfree.com

CAREER SUMMARY

Designer with a passion for creating compelling and innovative experiences

that meet unmet user needs. Professional experience in the office

furniture, higher education, financial services and healthcare industries.

Degreed in User-Centered Communication Design. Areas of expertise include

ethnographic user research, user experience/UI/interaction design, and

usability. Earned consistently high marks for her strong work ethic, keen

attention to detail, abilities in creative visioning, and effectively

dealing with ambiguity and complexity in a fast-paced work environment.

PORTFOLIO

To view examples of my innovation work, please visit my portfolio site:

www.tinarenshaw.com

EDUCATION

Master of Design in User-Centered Communication Design

Institute of Design at the Illinois Institute of Technology, Chicago,

Illinois

Teaching Assistant in Cultural Human Factors

Bachelor of Music Performance, Indiana University School of Music,

Bloomington, Indiana

PROFESSIONAL EXPERIENCE

STEELCASE, INC., Grand Rapids, Michigan 2006 - 2009

A Fortune 500 global office furniture manufacturer.

Design Researcher

. Conceived of and developed computer-based research tools that were

leveraged by the company's research and development groups to streamline

and enhance their research processes. Evaluated usability of these tools

in focus groups using interactive prototypes and storyboard illustrations

of use case scenarios. Developed wireframes, mockups and functional

specifications with the results of usability testing sessions.

. Developed an interactive training course in Human-Centered Design and

taught this course to Business and Design students at local colleges and

universities.

. Created research and sales presentations and marketing collateral

material that were used by sales and dealers across North America to gain

access to facilities decision makers and build the company's reputation

as an industry thought leader.

. Developed groundbreaking user insights and design specifications that led

to the design of innovative furniture, technology and environment

applications. Presented research insights on progressive learning

environments to facilities influencers in dozens of higher education

institutions across North America, thereby helping the company build

relationships with important clients.

. Consulted with schools on developing user-centered environments for their

renovation/design projects. Piloted prototype learning environments that

met specific business needs and measured the effectiveness of these

environments using ethnographic methods and hard metrics. Developed

excellent client relationships through the stages of primary research,

prototyping, measurement and sales.

BECHTIGER WOHNEN AND ATELIER, St. Gallen & Zurich, Switzerland 2005

Design Intern

. Collaborated with industrial designers to design and prototype a high-end

lounge chair (featured in the March 2006 edition of Surface Magazine).

. Designed online and offline marketing material for the company, which has

since been used to promote sales of furniture products.

UNIVERSITY OF MASSACHUSETTS, Lowell, Massachusetts 2003-2004

Risk Factors for Musician Musculoskeletal Disorders (NIH-CDC)

Research Assistant - Contract

. Managed study data by creating and maintaining databases using

statistical software.

. Analyzed study data by performing univariate and multivariate, parametric

and nonparametric, and factor analyses.

ANTICOAGULATION CLINIC AT UIC, Chicago, Illinois 2002

Research Project Manager

. Designed and implemented a research project to help improve the user

experience at the clinic.

. Developed and administered a patient satisfaction instrument, defined

metrics for success and delivered statistically significant results to

clinical pharmacists.

SPEAKING PRESENTATIONS

Co-Speaker "Learner Centered Design in Higher Education: A Steelcase

Research Project" at the American Library Association Annual Conference in

Chicago, IL 2009

Co-Speaker "Learning Styles in Higher Education" at Council of Educational

Facility Planners International Conference in San Diego, CA 2008

INNOVATION SKILLS

Ethnographic research methods

Design synthesis

Business concept generation, illustration, prototyping

UI/UX design and usability testing

Interaction design

Data visualization

Social, cultural, cognitive human factors

Brand definition and strategy

TECHNICAL SKILLS

Microsoft Office (Word, Powerpoint, Excel, Access); Adobe Creative Suite

(Photoshop, InDesign, Illustrator, Acrobat, Flash, Dreamweaver, Fireworks,

Soundbooth); HTML,CSS, JavaScript; Rhino, SketchUp; SAS, STATA

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