GLENN A. THOMAS

**** ******* *****

Birmingham, Alabama 35242

H 205-***-**** ( C 205-***-****

abm9nc@r.postjobfree.com

SUMMARY

A results-oriented and dedicated operations manager, with a wide range

of skills in design engineering, quality assurance analysis, technical

writing, audits, inspections, and production scheduling, as well as

customer and vendor relations. Excels in effectively managing people

and projects, and strategic decision-making, as well as administrating

a budget. Dedicated to improving the performance of a company by

identifying and resolving complaints and issues. Possesses a proven

track record of experience in working with standards organizations and

certifying agencies.

EXPERIENCE

UNITED STATES PIPE AND FOUNDRY COMPANY, Birmingham, Alabama

Quality Assurance Engineering Manager 1999-2012

Led other engineers in the corporate quality assurance department.

Scheduled, coordinated, and conducted quality audits at various

manufacturing locations and of suppliers of purchased services. Held

responsibility for the administration of a customer complaint system,

including reviewing complaints, analyzing data, and formulating reports.

Served as a member of the corporate quality committee, developing an agenda

for monthly meetings as well as presenting reports on customer complaints,

in-plant quality issues, and supplier audit activities. Reviewed and

updated corporate documents, including purchase specifications, quality-

control procedures, and product-quality standards.

Developed and implemented an incoming inspections program for purchased

accessories, including training. Continued in the role of in-house rubber-

gasket expert, conducting audits at vendor locations and assessing the

suitability of new or reworked rubber molds, as well as conducting

investigations and issuing reports on customer complaints involving gasket-

related issues. Functioned as corporate liaison to outside inspection

agencies such as Underwriters Laboratories (UL), Factory Mutual (FM), and

the National Sanitation Foundation (NSF). Served on technical committees

with the American Society of Testing and Materials (ASTM) and the American

Water Works Association (AWWA).

. Developed and implemented an incoming inspection program for purchased

accessories, improving the quality of purchased accessories.

. Directed audits of coating and fabrication subcontractors, resulting in

improved efficiency by the subcontractors, quality of products received,

and on-time shipments, achieving total savings and cost reductions of

$200,000.

. Analyzed the customer complaint system and identified top causes of

customer complaints for each manufacturing location. Provided the audit

team with areas of emphasis for quality and process audits, reducing

some complaint categories by as much as 50%.

Quality Assurance Engineer 1987-1999

Served in quality audits at the company's manufacturing locations. Managed

a paper-based customer complaint system, including reviewing all

complaints, assigning computer codes for various aspects of complaints, and

entering the codes into a main-frame computer on a monthly basis, as well

as downloading data from the mainframe into a PC-based spreadsheet for

analysis and reporting. Organized and directed the development of a PC-

based customer complaint system that greatly simplified analysis and

reporting.

Prepared, reviewed, and revised corporate purchase specifications.

Reviewed and revised corporate quality control procedures and the product

standards manual. Prepared, reviewed, and revised corporate documents in

preparation of certification to ISO 9000. Served as corporate liaison to

outside inspection agencies such as Underwriters Laboratories (UL), Factory

Mutual (FM), and the National Sanitation Foundation (NSF). Acted as in-

house rubber gasket expert, assessing the suitability of new or reworked

gasket molds, performing investigations, and reporting on customer

complaints involving rubber gaskets.

. Developed a PC and Web-based customer complaint system to replace an

existing paper-based system, resulting in improved efficiency in all

aspects of the system and improved customer goodwill.

. Achieved cost savings in man-hours alone amounting to $50,000 per year.

ADDITIONAL EXPERIENCE

Process Engineer, 1983-1986. Held responsibility for working with a rubber-

gasket manufacturer owned by the company. Prepared a process-control

manual. Established a quality-control program, including the training of

laboratory personnel, and specified and procured testing equipment.

Developed new products. Served as in-house rubber-gasket expert and

assessed the suitability of all new or reworked rubber-gasket molds.

BE&K ENGINEERING COMPANY, Birmingham, Alabama, Mechanical Engineer, 1980-

1982. Performed a design analysis of mechanical systems for large

industrial plants. Held responsibility for the selection of all mechanical

equipment for the belt and chain conveyor systems. Wrote specifications

for the design of belt and chain conveyor systems. Developed an

engineering standards manual for the mechanical engineering department,

including design aids, drafting standards, and standard procedures.

Contributed to the development of in-house computer programs for

calculating belt conveyor motor horsepower and belt tensions for sizing

shafts for conveyor systems. Designed belt conveyors as well as vertical

curves for conveyors.

MILITARY EXPERIENCE

UNITES STATES NAVY, Norfolk, Virginia, Naval Officer, 1975-1980. Served on

the USS Saginaw (LST-1188). Performed the duties of assistant first

lieutenant, overseeing the maintenance and upkeep of all deck department

operations and supervising 50 enlisted men. Acted as combat information

center officer and administrative assistant. Served on USS Milwaukee (AOR-

2) and performed the duties of communications officer and navigator, which

required top-secret security clearance.

EDUCATION

UNIVERSITY OF ALABAMA, Birmingham, Alabama

Master's, Business Administration, 1992

UNITED STATES NAVAL ACADEMY, Annapolis, Maryland

Bachelor's, Mechanical Engineering, 1975

PROFESSIONAL DEVELOPMENT

Managing Quality Course at the University of Alabama at Birmingham, 1988

Advanced, Intermediate and Beginning Rubber Technology Correspondence

Course, 1985

SKILLS AND METHODOLOGIES

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ISO 9000 Documentation and auditing, SPC, PPAP, FMEA, Gage R&R, TQM, Root

Cause Analysis

Familiar with Lean and Six Sigma methodologies

COMPUTER SKILLS

Microsoft Office Suite, SAP

SECURITY CLEARANCE

Department of Defense

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