Customer Service Manager

Anthony M Hubbard

**** **** ********** *****

Tulsa Oklahoma 74110

Home 918-***-****

abm9mx@r.postjobfree.com

Summary

To became part of a company with a challenging environment that will

effectively utilize my skills and abilities.

Professional Summary

Excellent interpersonal skills with ability to interface with various

levels of management very organized work well under pressure in order to

meet deadlines with minimal supervision.

Educational Background

Phillips University, Enid, Oklahoma. Liberal Arts.

Platte College, San Diego, California: Commercial Art

United States Army, Fort Gordon, Georgia: Wire Systems Installer School/

Operator

United States Navy, Fort Belvoir, Virginia: Defense Printing Mapping

School.

Work Experience

1985 May 1988 Apr United States Army, National Guard

Communications Specialist / Telephone Wire System Instillations.

Telephone Line Cable Installer and Repairer, Cable Television Line

Technician line Installer-Repairer Electrician, Maintenance Cable Spice

Communication Interoperability: Bridge mobile, Portable, Military and

Civilians radios, including cell satellites. Circuit connects and Landline

Phones, Trunks and Conventional radio.

1989 May 1992 June United States Navy, USS Kitty Hawk CV63

Military Security Force/Preliminary Court Escort.

Assigned to the Weapons Department, Security division as a patrolmen.

Responsible for security patrols, standing Guard at access gates to

controlled industrial areas/ ship enforcing all regulations supervising

extra duty personnel Bailiff duties at Commanding Officer NJP, Executive

Officer Inquires and Courts Martial, and Escorting Prisoner.

1992 June 1993 June United States, Naval, Facility

Diego Garcia, Indian Ocean Lithographer

Experience with all aspects Military and Commercial printing Oversees the

daily printing operations processes including pick-up tracking delivery and

quality check process. Interacting link for installation teams for setup of

Electronic High Speed Printing Systems Equipment. Coordinated all

Activities & Scheduling for production operators and senior production

operator. Responsible for performing various Prepress operations

Responsible for ensuring all services are provided. Have met the highest

level of standards in production with accuracy. Managed negotiated,

schedule changes in order to regulate the volume of service that is

distributed on daily basics. Provided hands on preventive maintenance &

technical support for the production operators.

1993 June 1997 July United States Navy,

Fort Belvoir, Virginia, Acquisition Military Collage

Operates and performs minor maintence on all high speed duplicators Print

and mailed out course related material in excess of two million copies in

results to meet all deadlines in a timely manner. Print two volumes of the

Acquisition Oversight and Review Process Report for the Office of the

Secretary of Defense. Saved the department numerous hours of production

time by electronic printing of short course textbooks and manuals.

1997 Aug 2002 May Xerox,

Digital Printing, Dallas Texas

Provides training and coaching to team members on assigned shifts, assists

center manager in review and transmission on going projects Ensures that

work produced by team members is in accordance with company standards.

Monitors and complies with quality control procedures and ensures that the

center has the necessary supplies, equipment and inventory. Complies with

and enforces established policies and procedures Follows copying protocol

(copyright law, confidentiality, and careful handling of original

documents) Performs administrative duties, including bidding, ordering

supplies and inventory control. Develop and deploy record and document

control plans (electronic & paper) compliant record and document systems

and regulatory/standards requirements. Maintain computerized document and

record systems. Provide expertise and input to other functional areas

affecting recorded information of the organization. This applies to all

recorded information regardless if medium or characteristics. Maintain and

coordinate activities related to control of quality system and operational

records including study records and, manufacturing and quality records and,

personnel and finance files. Ensure security and preservation/destruction

of controlled records. Provide expertise and input to other functional

areas regarding documents. Maintain and coordinate activities related to

the document system including generating, revising, obsolescing,

requirements and operational procedures, and external documents. Maintain

metrics for review. Perform additional duties as determined by management.

Ability to effectively manage time and multiple task assignments. Detail

oriented with excellent organizational skills, and oral and written

communication skills. Able to work independently as well as in a team

environment.

2002 May 2007 July FedexKinkos

Production Lead Willow Grove Pa

Perform all duties in printing as needed to include assisting with all

center operations. Responsibility for coordination shipping related

services and activities, to include US and International package. Provides

customer service by determining appropriate shipping methods, informing

customers of company products, services, routes, and rates as well as

offering information about company products and services give quality

customer service to customers. Offer assistance to customers by suggesting

appropriate shipping methods. Maintains inventory of shipping supplies.

Maintains log of all incoming and outgoing parcels, prepares parcels for

pickup by delivery drivers, and sorts incoming parcels. Assembles parcels

and prepares goods for shipping, inserting items into shipping containers,

weighing packages, and affixing labels to parcels. Maintain attention and

concentration for extended periods of time to function in a high stress

environment, under substantial time and pressure. Ability to assist manager

in all areas Ability to lead, direct and supervise team members Ability to

perform the General Duties and Responsibilities set forth above in a

consistent and efficient manner.

July 2007 to Mar 2008 TEVA Pharmaceuticals USA,

Material Handler North Whales, Pa

Receive and put-away inbound (IB) receipts which may include breaking down

and creating optimally sized pallets (forklift and handheld may be used)

Move inventory throughout the warehouse for the purpose of managing

inventory and replenishing picking locations. Perform tote picks via tote

management system. Perform tote auditing/packing functions via warehouse

management system (WMS) system, packing equipment and packing materials.

Affixing labels and packing slips, shrink wrapping pallets. Perform all of

the above tasks as they pertain to the DEA certified control in the cage

and vault areas, as well as, performing DEA inventory audits. Follow TEVA

USA Pharmaceutical Safety, Health, and Environmental policies and

procedures; Perform other duties as assigned or business needs require such

as general housekeeping, labeling product, cycle counting via RF

functionality, Operate and run Counterbalance Forklift, Motorized Hand

Truck, High Lift Order Picker, Reach Rider Trucks, Turret Trucks

June 2009 Presently with Xerox as contractor for Saint Francis Hospital

Client Services Specialist Tulsa Oklahoma

Carries out hardware and software and deployments, as well support task for

PC systems as a direct point of contact for both on sight and remote

stakeholders. These tasks are preformed without direction or supervision as

the Client Service Specialist works in collaboration with the help desk

administrator and non-management staff across the IT department.

Responsibilities of the Client Services Specialist include respond to and

carry out resolution and emails notification of desktop incident trouble

tickets for both on sight and remote. Maintain incident resolution and

assert tracking as directed in either the incident ticketing system or

other approved documentation repository receive incoming calls and emails

to the Client Services Help Desk during scheduled or non-scheduled

assignment. Performed basic printer and fax maintenance and repair and

calibrate within infrastructure personnel to resolve network and other

infrastructure related issues Perform "moves" of desk top equipment during

employee relocation. Perform related responsibilities as assigned or

required. Basic knowledge of the PC hardware structure and components basic

networking knowledge - gasp of PCP/HTTP protocols. Since of urgency in

responding to incidents and inflating or performing necessary follow up

action. Collect and submit meter reads. Maintain appropriate supply

inventory distribute as required and log for billing purposes.

Special Skills Hardware Operating Systems

Proficiency in personal computer a applications Word Processing, database,

Spreadsheet, Internet, Email, PowerPoint, Adobe Illustrator, Adobe

PhotoShop, Camera Ready Operation Stripping & Plate Making Windows 2000

Adobe PageMaker Xerox 5090 Adobe Acrobat & Distiller Xerox 135 Windows

NTOS7 MAC, Xerox Digipath, Kodak Lion Heart Windows XDOD, Xerox DOC-12 DOC-

40 Color Printer, Xerox High Speed Duplicators 6115,6135,6180

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