IT Management, IT Director

CHARLES L. WALTHER

**** ******** #*** *******, ** 77056 (h)713-***-****

abm9mv@r.postjobfree.com

EXECUTIVE PROFILE

MANAGER NETWORK APPLICATION SUPPORT SERVICES

IT COMPLIANCE OFFICER

Significant Cost Reduction Continuous System Availability Recruit and

Maintain Top Notch Teams

Selected Highlights

. Reduced overall IT expenditures by 20% by establishing vendor

relationships, implemented vendor management program to ensure

compliance and reduce defects.

. Selected as the IT Compliance Officer to oversee SEC, GLBA and other

industry mandated compliance requirements.

. Created and Implemented IT Architecture plans to stabilize environment

and to meet and exceed service level agreements by providing a high

availability infrastructure.

. Created, implemented and maintain Information Security Program.

Areas of Expertise

IT Technology/Business High Availability

Organization/Management Linkage Architectures

Business Organizational Budgeting/Cost Control Technology

Alignment Network Operations Architecture/Integration

Outsourcing Requirements Disaster Recovery Product Development

Change Management

Project/Program

Management

PROFESSIONAL SUMMARY

Fayez Sarofim & Co. Houston, TX.

Investment Advisory Firm managing $30 Billion in assets

Manager Network Application Support Services - IT Compliance Officer

1996 - Present

Started as a contract Nework Engineer, hired on full time in 1997,

promoted to manager in 2001.

Designed IT architecture plans and implemented multiple projects through

disciplined guidelines including server infrastructure, network backbone,

internet connectivity and security. Consolidated servers where appropriate

to reduce annual maintenance costs.

Implemented fault tolerant strategies throughout the IT Environment using

MS-Cluster Servers, Exchange Server and SQL Server Enterprise Editions

running on HP Proliant Servers.

Implemented Hybrid SSD SAN solution for increased Storage I/O, performance

and reliability.

Create, maintain and perform annual Disaster Recovery/Business Continuity

Tests from DR colo facility.

Oversee day-to-day infrastructure teams ensuring continuous availability of

LAN/WAN, servers and circuits. Manage problems as needed, escalating and

resolving in a timely manner. Oversee infrastructure projects involving

servers, desktops, application deployment and networking. Recent projects

involved replacing ESX server farm with new HP Proliant G8 Servers for

continuing virtualization initiative. This project save 1000's off the cost

of replacing 16 servers that had reached their end of life.

Direct responsibility for meeting and exceeding service level agreements

with 99.99% uptime over the past ten years for server and network

availability.

Hardware, software and maintenance planning and procurement.

Chaired weekly change management meetings approving all changes to

production environment. Provide upward communications as needed.

First line manager with 15 direct reports and one second line manager with

3 direct reports.

Manage QA / Helpdesk areas ensuring excellent customer service and

satisfaction. Step in where necessary to resolve escalating incidents.

Extensive project planning and management overseeing operations staff,

contract and consulting personnel.

Create, manage and report to CIO on an annual budget of $10M in

expenditures.

Established vendor relationships to reduce overall IT spending by 20%.

Work with CCO and Legal department regarding various financial services

industry compliance mandates including SEC and GLBA. Implemented email/IM

archival solutions, email encryption solution and their associated Policies

and Procedures.

Moved Disaster Recovery facility to Austin, TX. Negotiated SLA's with Colo

facility, WAN Contracts, cabling, construction and electrical

infrastructure contractors. Served on the Emergency Crisis Team.

Designed network and data replication strategies to reduce RTO/RPO

significantly. Implement SAN technology to further reduce RTO objectives.

Implement VMWARE ESX Servers to consolidate utility servers where possible

saving $1000's in support, maintenance and replacement costs.

Created and implemented Information Security Program with Policies and

Procedures based on the FFIEC and COBIT frameworks for control objectives.

Deloitte & Touche Consulting Group - DRT Systems

Houston, TX.

Provider of IT and Business Management Consulting Expertise

Consultant 1996 - 1996

Member of the Microsoft Enterprise Solutions Group for rapid deployment of

new MS technologies.

Implemented RAS Solution for large engineering services company. Project

planning, design, implementation and knowledge transfer.

Worked with a team of consultants to rollout Windows 9X/NT and proprietary

in-house applications to 400+ desktops.

Strategized with various clients on Microsoft deployment techniques.

Implemented hardware/software asset inventory system with Oil & Gas Co to

aid in gathering requirements for Windows rollouts and application

deployment.

Aker Omega, Inc. Houston, TX.

Provider of Subsea Oil & Gas Engineering Services

Network Manager 1993 - 1996

Managed all server and network related activities including space and

capacity planning. Planned server room build-outs and construction

requirements. Created NOC for monitoring all LAN/WAN connections.

Provided project management support for network connectivity to multiple

clients. Setup and maintained WAN connections.

Performed systems analysis, requisition and purchasing of hardware and

software resulting in substantial cost savings. Consolidated servers were

needed.

Extensive project management and implementation for hardware moves as

needed when multiple engineers were moved to offsite locations for project

work.

Managed IT staff of desktop and server technicians

The Rowland Group Houston, TX.

Trucking, Transportation and Intermodal Storage Facilities

IT Manager 1990 - 1993

11. Provided overall direction for corporate IT infrastructure. Reported

to President for budgeting and planning.

Designed Houston Data Center and six remote facilities. Created NOC area

for monitoring.

Planned, purchased and oversaw the installation of hardware and software at

the corporate office and at all remote sites, ensuring the timely movement

of hardware and software.

Moved data center on several occasions to accommodate space and business

growth demands.

Managed team of developers and technical support personnel.

Complete LAN/WAN Design and implementation at corporate and remote sites.

First Interstate Bank Houston, TX.

Banking and Financial Services Company

Production Control Specialist 1989 -

1990

Oversaw nightly production schedule. Restarted processing on failed

processes.

Notified programmers, developers and operations personnel in the event of

production failures. Facilitated timely recoveries to production deadlines.

Monitored mainframe performance metrics for nightly production cycles.

Wrote custom jobs for operations personnel.

Trained personnel on the use of personal computers and OS-MVS JCL.

Prepared and presented daily status reports for Senior Management.

Supervised Senior and Junior level operations personnel.

University of Texas Health Science Center Houston, TX.

Education and Healthcare Services

Production Modification Coordinator 1987 -

1989

Oversaw all changes to the production environment, including mainframe,

network, PC hardware/software and application source code.

Extensive project planning and interaction with developers, systems

programmers and operations personnel.

Liaison to upper management through ongoing status meetings.

Project Leader for CA-Dispatch implementation. Product used for report

distribution and automation.

Participated in CA-7 implementation for job scheduling and automation.

Trained personnel on usage of products.

Computer Learning Center Houston, TX.

Information Technology Training Provider

Systems Programmer / Instructor 1983 - 1987

Managed mainframe and LAN environment.

Led instructor based classes in computer operations, JCL, OS-MVS, DOS/VSE,

Novell Netware and other office automation tools.

Managed budgeting and capacity planning requirements.

Provided management for multiple computer room supervisors, programmers and

systems programmers.

Installed and maintained IBM Mainframe operating systems in a VM370

environment running DOS/VSE and OS/MVS.

EDUCATION & PROFESSIONAL DEVELOPMENT

Stephen F. Austin State University - Nacogdoches, TX.

Computer Learning Center - Houston, TX. - Valedictorian - 1983

Professional Coursework Includes:

Cisco CCDA Certification MS-Exchange Course Cisco 5500

Training Course

Microsoft MCP NT Server MS-Active Directory Course MS-SMS Course

Novell Certified Network Engineer MS-SQL Server Course Project

Management

Managing Personnel Thinking Outside the Box

Exceptional Presentations

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