Customer Service Sales
Resume:
ANDREA M. MONTGOMERY
Darlington, SC 29532
OBJECTIVE
To obtain a permanent position that offers long-term stability, and potential for
advancement.
EXPERIENCE 2009 - Present Assurant Group Florence, SC
Loss Draft Specialist
2007-2009 Landair Transportation Hartsville, SC
Import / Export Controller
• Maintain records and reports of wastepaper that comes in and goes out of the recycling
plant.
• Operate computer-aided dispatch system.
• Provide two-way radio contact between Sonoco supervisors, switch drivers and
controllers.
• Process and record information.
• Make necessary referrals to appropriate staff.
• Assign loads to drivers by pick up numbers.
• Comply with safety rules to ensure safety for everyone.
• Operate weight scale for drivers.
• Interact closely with logistic team and Sonoco personnel.
• Perform weekly yard check.
• Acts as a campus liaison related projects and functions that affect the Logistics
function.
• Stays abreast of all changing employment and regulatory information and
communicates these changes to division personnel.
• Develop strategies/tactics for division to address these changes.
• Analyze and recommend action based on trends identified on the campus.
• Oversees staffing plans to ensure proper staffing is in place for the campus to meet
service goals and to protect quality of life.
• Conduct formal evaluations of campus effectiveness.
• High professional standards regarding customer service, confidentiality and quality of
work.
• Knowledge of containers and port locations.
2001-2006 Rent A Center Florence, SC
Executive Assistant Manager
• Reviewed expired accounts and communicates with customers to promote timely
payments.
• Keep accurate records of past due account activity.
• Prospect for new business by telemarketing and distributing print materials.
• Get new rental orders over the phone and on the sales floor.
• Complete customer service calls in a timely manner as directed.
• Maintain sales floor, organized with product rent ready.
• Deliver, assemble, install and pick up merchandise as required.
• Make merchandise “Rent Ready” when it is returned from customer’s homes.
• Kept assigned vehicles clean and maintained as required for safe operation.
• Follow all policies and procedures and adhere to all standards.
• Responsible for establishing and maintaining complete files for each customer,
including updated contact information, record of collection efforts, payment history
and all correspondence.
• Complete and verify rental application on all customers.
• Thoroughly understands and can explain the Installment Sales Agreement.
• Responsible for collection activities on all past due customer.
• Assist in the unloading and set up of incoming new product deliveries.
• Maintain inventory of the store.
• Perform other duties such as filing, typing, and operate office equipment.
• Organize and follow up on all daily activity using D.A.P
• Assist the account managers in the performance of account management activity in
accordance with Focus training and company policy and procedures.
• Monitor and improve the skills of Account Managers as needed.
• Assist Account Managers on safe loading and handling procedures.
• In the absence of the other management, I would act in a lead capacity.
• Drove company vehicle and trucks.
• Greet and acknowledge customers.
• Deliver and pick up merchandise.
• Handled large sums of cash on a daily basis.
• Operate safe and alarm for the store’s safety.
• Planned daily activities for the credit, sales, and delivery team.
• Worked closely with other employees of Rent A Center to assure proper transfers of
merchandise.
• Supervised eight to ten employees.
2000-2001 Assurant Group Florence, SC
Loan Boarding Specialist / Verifier
• Able to operate the Smart Flow and Alltel System.
• Verify information on home insurance policies through the Smart Flow System.
• Key homeowner’s policy information onto the Alltel System.
• Complete reports at the end of my shift to show what has or need to be done to all
policies.
• Interact closely with other departments concerning homeowner’s policies.
• Typing, filing, data entry (10 key), personal PC, and can operate office equipment.
1999-2001 USDA, AMS, Cotton Program Florence, SC
Administrative Office Support Clerk
• Ran background checks with the FBI, Sheriffs Department, and City Police.
• Ran and completed Quality Reports for the NC, SC, and VA.
• Performed government Workload Reports.
• Completed time and attendance Sheets.
• Accounts payable.
• Grade and rated employee applications.
• Performed hiring sessions.
• Post payroll hours.
• Prepared application packets.
• Interacted with corporate offices in Tennessee and Washington, DC.
• Typing, filing, data entry, PC, Operated various office equipment, and operated a multi
phone line.
1998-1999 SC Forestry Commission Florence, SC
Administrative Specialist
• Received and processed reports from local and state agencies.
• Operated computer-aided dispatch system.
• Provided two-way radio contact between Regional Dispatch and Firefighters.
• Received and authorized fire notifications.
• Processed and recorded information.
• Maintained records in computer.
• Completed dispatching reports.
• Made necessary referrals to appropriate staff.
• Operated fax, copier, PC, and other office equipment.
EDUCATION
1997-2000 Florence Darlington Technical College Florence, SC
• Completed courses: MS Excel, MS Word 97, Windows 95 & 98, Word Perfect 5.0 and
7.0, Personal typing, Word Processing,
• Business Communication, Data Entry, (alpha and numeric), Biology 100, 110, and
112, Medical Terminology.
2007-2008 Florence Darlington Technical College Florence, SC
• Completed courses: Microsoft Office 2000
STRENGTHS
Experience in customer relations; Posses the ability to operate office equipment;
Professional in appearance; Able to handle multiple task;
People oriented; Computer literate; Ability to learn quickly; Good organizational skills;
Career minded; Neat; Work well under pressure; Very outgoing; Self starter.
Contact this candidate