GREGORY A. FLETCHER

Shaker Heights, Ohio *****

216-***-**** Home 216-***-**** Cell

abm9l0@r.postjobfree.com

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PROFESSIONAL SUMMARY

. IT professional with a demonstrated history as an individual

contributor to success in all phases of networking and

telecommunications.

. Created and implemented a comprehensive needs assessment

mechanism to help gather user requirements and convert them into

actionable technical requirements.

. Experienced in negotiating and managing projects across business

lines to meet corporate goals.

. Broad range of technical expertise coupled with highly effective

communications skills.

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National City Bank, Cleveland, Ohio December, 2007 -

(Contract Consultant for Cynergies Solutions)

Project Manager

Project Manager tasked with managing the project team's efforts to design,

build, test, and implement a new network to support B2B (Business to

Business) and Extranet supplier connections while migrating them to a new

disaster recovery site in Cincinnati, Ohio and the new extranet environment

located at the primary production site in Cleveland, Ohio.

Driven by Federal Reserve compliance requirements, this project required

that I negotiate directly with NCB's internal business owners as well as

their vendor population to facilitate the necessary changes.

University Hospitals, Cleveland, Ohio March, 2006 - December, 2007

Project Manager

The scope of the project called for the redesign of UH's entire network to

migrate the hospital to Cisco VoIP while meeting Cisco's Medical Grade

Network (MGN) standard.

My responsibilities were to perform discovery, design and implementation

activities migrating UH to a converged network for wired and wireless

environments with Voice, Data and Video sharing a single network

environment. The project installed more than 1,800 wireless access points

covering 26 locations, 4.4 Million Sq. Ft. of buildings and more than

12,000 Cisco VoIP phones.

Responsible for the review and validation of all system requirements for

voicemail, hard and soft phone usage and call center design. Lead the team

through the process to develop the proper dial plan to meet the hospital's

requirements. Developed the strategy to provide end-user training for all

University Hospital employees (8,000), along with the training collateral

from pocket guides to tent cards.

Designed the Day-2 support structure for the post-implementation

environment. Worked directly with Cisco engineers to develop the E911

requirements and the strategy for the rollout throughout the campus.

FirstMerit Bank, Akron, Ohio February, 2004- March, 2006

Sr. Telecommunications Analyst

Responsibilities called for the analysis and support of the bank's

telecommunications environment and building the appropriate business and

technology plans to meet future bank requirements.

I conducted the negotiations, purchased and implemented a 210 agent Call

Center ACD (Aspect). This provided FirstMerit with a multi-media platform

for all of their future call center needs.

My responsibilities also included managing vendor relations and

negotiations of Long Distance service, PBX requirements, along with being

the primary point of contact for the SARCOM outsourced relationship.

Computer Associates Inc. /REALOGIC, Inc., Cleveland, Ohio 1996 - August,

2003

Senior Manager/ Consultant

As a Consultant, I managed all aspects of the Telecommunications

infrastructure of Sealy Mattress Co. - effectively a manager-level position

within that organization, reporting directly to the CIO. Leading a team of

12 network engineers and system administrators, I negotiated with vendors

and managed service level agreements along with performance commitments and

metrics.

. Working closely with Sealy's CEO and their Senior Management team, I

headed the project team assigned to move Sealy's World Headquarters

from Cleveland, Ohio to a newly constructed facility in North

Carolina. During this engagement, I was responsible for the selection,

design and implementation of a state of the art infrastructure

including an Avaya PBX, data networks and application systems that

helped Sealy meet their long-term corporate goal to stabilize costs. I

also wrote the financial and technical justifications to acquire all

equipment and services.

. Successfully designed and managed the implementation of a 28 location,

International Frame Relay network for Sealy, Inc.

. Successfully managed the project to upgrade the cabling infrastructure

at all 28 manufacturing plants for Sealy, Inc.

LTV Steel Co. Inc., Cleveland, Ohio 1985 - 1996

Staff Analyst (Telecommunications)

. While at LTV Steel, I was responsible for the daily operations of a

multi-state voice, data and video network. This required the support

of diverse business needs, ranging from Sales Offices and Corporate

Headquarters to a 24 hour/ 365 days Steel Mill Operation and a 24 hour

Call Center for IT support along with remote training facilities.

. Evaluated proposals from multiple vendors wrote and presented the

final recommendation to LTV's CEO for the $4,000,000 communications

consolidation and upgrade of the Corporate Headquarters and Steel Mill

Operation. Project managed the upgrade of the above locations from

Centrex and old legacy PBX technology to 3 Avaya IP enabled PBX's

totaling over 4,000 stations.

. Responsible for creating and implementing technology plans for LTV

Steel's Commercial Systems Department (Sales) during their Business

Process reorganization to SAP. Responsible for the identification of

emerging technologies to lower costs and increase productivity.

. Developed and presented long and short-term strategies for the

acquisition of capital equipment (PBX's, Servers, PC's, etc ;) and

voice and data network services to Senior Management.

. Received the General Manager's Award three times for outstanding

project management and cost savings achievement

Education

Ohio State University - Psychology

Cuyahoga Community College - Business Admin. & Psychology

AT&T - Wide Area Network Design and Engineering

PBX Design and Implementation

Advanced Voice and Data Network Design

Project Management

Call Accounting System (CAS)

Computer Associates -Unicenter Basic Administration

Leading Successfully @ CA

eTrust Security Training

Presentation Skills Training

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