Customer Service Human Resource

Gale L. Dalessandro

Experienced Human Resource Generalist

**** ******** **** **. ********, Ohio 43830 phone #740-***-****

****.******@*********.***

Human Resource Professional with multi-industry experience. Solid history

of developing and implementing HR strategies, as well as, managing,

maintaining, and evaluating policies and benefit plans that properly

reflect the Company's HR position. Demonstrated track record of performing

in fast-paced environments with commended, clear communication abilities

with employees at all levels.

ESTABLISHED KNOWLEDGE, SKILLS, & ABILITIES

Compensation: Develop & Maintain Merit, Bonus, and Long Term Incentive

plans.

Benefits: Negotiate benefit contracts. Research, Evaluate, and Recommend

Benefit Plans.

Employee Relations: Administer and Train Managers how to discipline.

Performance Management: Create and Implement performance management

systems.

Position Descriptions: Develop Position descriptions.

Organizational Development: Design and Facilitate training sessions.

Recruiting and Retention: Recruit, Screen, and Identify talented, qualified

applicants.

Policy Development: Design and Introduce policies/procedures.

Technical: Expert level - MS Office products, PeopleSoft 8.3 & 8.9,

Internet, Call Center Software.

Management: Manage Projects. Direct Service Center Team.

PROFESSIONAL Experience

Human Resource Generalist II - 6/2006 to Present

HP ENTERPRISE SERVICES, formerly EHRO, an HP Company (Contract for

Cardinal Health)

Successfully managed Annual $25M Budget Merit Program including

administration, auditing, and all communication activities. Lead Service

Center Team annually in the development, implementation, and

administration of international compensation planning tool used for

Performance Review compiling, Merit planning, Management Bonus, and Long

Term Incentive for 25,000 to 30,000 employees.

. Subject Matter Expert for SOX compliance;

. Calculation and documentation of dividends, accruals, & special

circumstances (ie, accelerated vestings); and

. Relied upon for compensation analysis and solution implementation.

Human Resource Consultant - 10/2003 to 3/2006

JK Evans & Associates LLC (HR Consulting Firm serving Ohio)

Creator and facilitator of HR focused presentations to Muskingum County

Safety Council, Ohio County Park Districts, and varied businesses and

associations. Managed complex HR projects, such as compensation

programs, policy manuals, performance evaluation systems, and surveys all

while achieving integrity, accuracy, and timeliness.

. Provide HR management consulting to public, private, and non-profit

organizations;

. Called upon to offer guidance and appropriate policy administration

on employee relations, Drug/Alcohol-Free Workplace, labor laws, &

other issues.

Gale L. Dalessandro -page2

Human Resource Assistant - 7/2002 to 8/2003

Matesich Distributing Company (Beverage Distributor - Newark, Ohio)

Created and conducted orientation, training, and benefit introductions

for management team and staff. Successfully managed payroll and

reconciled self-funded health, dental, and vision plans for 80+ union and

non-union associates. Implemented legal filing system and testing

requirement documentation through application of OSHA and FMCRA knowledge

for Department of Transportation affected personnel.

. Flawlessly coordinated off-site annual service awards program; and

. Negotiated benefit plans with both the 3rd party administrators and

union officials.

Customer Service Life and Health Agent - 1998 to 7/2002

Rankin & Rankin Insurance (Respected Insurance Agency in Zanesville,

Ohio)

Achieved State of Ohio licensing requirements to analyze, sell, and

service Life, Disability, and Health Insurance plans to individuals and

to groups ranging in size from 10 to 5000. Successfully recommended cost-

saving options and/or enhanced benefits by proactive analysis of employer

group price and coverage issues.

. Called upon to provide detailed benefit explanations and

instructions, as well as, efficient service of medical, life, and

supplemental benefits; and

. Served as on-site benefit administrator for small and large

employer groups.

Payroll Assistant - 1995 to 1998

Wendy's Management Group (Wendy's Restaurant Franchisee in Southeast

Ohio and W.Va.)

. Processed and audited weekly payroll for over 1200 employees

including the handling of tax and reciprocal state considerations,

wage garnishments, and Report-Smith report writing.

Education

Mount Vernon Nazarene Univ Bachelors Business Administration - Magna Cum Laude

- 2006

Zane State College Business Management - Associates Level Studies

CERTIFICATIONS, LICENSES, AFFILIATIONS

. HIA (Health Insurance Associate) Designation, with certification in

Long Term Care

. Muskingum County Safety Council member and presenter since 2004

. Leadership Muskingum Advisory Board 2006 (Alumni - 2005)

. Mount Vernon Nazarene University Alumni Association

. Muskingum Valley HR Association President Elect 2006 & Diversity

Chair 2005

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