Customer Service Manager
Resume:
Terrence F. Griffin
Cordova, TN 38018
901-***-**** cell
********@***.***
Career Objective:
To obtain a position in management that will allow me to capitalize
on my skills and utilize them to contribute to a company's success in the
areas of cost, quality and delivery.
Education:
Middle TN State University B.S. in Electro-
Mechanical Engineering (1994)
University of Cincinnati A.S. in Electrical
Engineering (1991)
Six Sigma Green
Belt Certified
Professional Experience:
2008 - Present Plant Manager
Precision
Coils/Greenheck
. Directly manage staff of 9 salaried and 100 production
persons on daily basis. Responsibilities included:
Human Resources, Engineering, Customer Service
Production and Quality. Complete P&L responsibility.
. Responsible for 200K square feet. Specialized
manufacturing of coils involving metal punching,
welding, brazing, stamping and bending.
. Conducted 2 major Kaizen events. Increased OTD to 100%
and increased overall profitability by 30%. Major
focus of Process Improvement and Lean Manufacturing.
. In three years brought company from loss profits to
second best profitability (2 out of 8).
. SAP and SysPro Operating Systems
. Built Quality program from ground up, including
Process Documentation, Work Instructions, and
Certifications.
. Drove returns from 6% of sales down to .5%.
2008 Plant Manager
Umicore Autocast
. Directly manage staff of 4 salaried and 50 production
persons on daily basis. Responsibilities included:
Human Resources, Engineering, Customer Service
Production and Quality. Complete P&L responsibility
and Process Improvement throughout entire plant.
2007 Plant Manager
Kele Distribution / Precon
Manufacturing
. Directly manage staff of 4 salaried and 60 production
persons on daily basis. Responsibilities included:
Human Resources, Engineering, Customer Service
Production and Quality. Complete P&L responsibility.
. Responsible for 100K square feet. Specialized
manufacturing of electronic circuit boards and
containing humidity and temperature sensors. Intuitive
Warehouse Management Systems.
. Conducted 2 major Kaizen events. Increased OTD to
99.5% and increased overall profitability by 10%.
Major focus of Process Improvement and Lean
Manufacturing.
2006-2007 Team Leader (Assistant Ops Manager)
Johnson and Johnson Medical Systems (logistics)
. Directly manage all aspects of three technical persons
and 100 production persons on a daily basis.
Responsible for continuous improvement, and overall
success of shift operations.
. Responsible for 450K square feet. High volume pick and
package operations, including yard management.
. Marc and AS400 Warehouse Management Systems.
. Currently served as second in charge of major Kaizen
event and implementation of new WMS to new business.
1999-2006 Operations
Manager
(Eng/Production/QA/Field
Service/Maintenance/Distribution)
REINHAUSEN MANUFACTURING (power and
distribution- load tap changers)
. Directly manage all aspects of ten technical persons
and thirty production persons on a daily basis.
Responsible for capital expenditures, P&L, and 80% of
company's overall budget. Member of R&D, responsible
for time tables, action items, ROI, and overall
success of project
. Designed components from plastics, sheet metal, steel
and glass. Designed and machined prototypes using
mill, lathe, portable and surface grinders.
. Responsible for scheduling of the production, and
processes of the overall company.
. Responsible for scheduling and managing field service
representatives and preparing proposals.
. Implemented ISO program from ground and achieved
certification with in 6 months. Also certified as an
ISO 9001Quality Lead Auditor. Served as supplier
auditor. Maintained all controlled documents,
internal and external.
. Project led several new line(s) of product to current
maturity in terms of Eng., QA, and manufacturability,
utilizing F.E.M.A., and D.O.E.
. Global Customer service duties included -
specifications, troubleshooting, product knowledge and
quoting after market and new sales.
. Responsible for building additions (capital
expenditures), Maintenance and Shipping/Receiving.
. Experience with WMS, Cost to Serve, ABC Costing, MRP,
VMI, JIT, Lean Manufacturing, 5s, Process Maps, One
Piece Flow, Kaizen, and Benchmarking.
1999
Manufacturing Engineer
HENNESSY INDUSTRIES/DANAHER CORP (automotive-
tire changers, wheel balancers and lifts)
. Initializing Kan-Ban procedures, to maintain a lean,
customer focused manufacturing environment.
. Utilizing Kaizen and 5s processes to achieve one piece
flow in a truly cellular manufacturing environment.
. Implemented new product line and product development.
. Experience in sheet metal fabrication and machining
(press, stamping, nibbling, notching, CNC, mill,
lathe, polishers).
1991-1999 Cell
Manager/ Product Engineer
CAMPBELL HAUSFELD (consumer goods- air
compressors, water pumps, generators and
pressure washers)
. Directly managed all aspects of six technical persons
and seventy production persons on a daily basis. High
production environment. Responsible for P&L for
business.
. Assisted with the start up of two highly productive
now established businesses; Wayne Pumps and Campbell
Hausfeld Generators.
. Designed generator units and wrote all pertaining
literature for both businesses.
. Designed and managed the Gas Powered Lab with
automated processes.
. Initiated and implemented CEA's, time studies and Led
Process Certification Team, which had to meet
ergonomical parameters.
. Utilized Computer Aided Design to design efficient
layout of product, equipment, and work space - CAD
R13&R14 & 2000, Mechanical Desktop, and Pro-E, MS
Office proficient, data base programming-Access,
Numerous time line programs, Flow charts, PLC
programming experience with AB and Square D.
. Evaluated and maintained incoming sheet metal
machinery for precision for parts at project start up
and for quality and capability. Sheet metal stamping,
forming, bending, cutting, riveting, nibbling.
Machining various metals using mills, lathes, CNC.
Vast knowledge of injection and cast moldings
. Instructed technical classes including GD&T, ECN
procedures, blueprint reading.
. Leader of Production Team and Safety Team, member of
Design Team, and Business Product Improvement, adhock
for Business Steering Team.
. Numerous implementations of cost savings and cost
reduction plans, through new fixtures and line
layouts. 50% output increase and a 30% overall plant
efficiency increase.
1990-1991 Senior
Service Associate
CIRCUIT CITY
. Service representative and protest analyst for
consumer products.
1987-1990 Aviation
Electrician
UNITED STATES NAVY
. Quality check all electronic equipment on the T-2, A-
4 and F-14 aircraft.
. Night shift supervisor in production deadline oriented
environment.
. Quality Assurance Officer - Honorable discharge in
1990.
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