Sales Customer Service

Sales / Business Development Executive

Goal-oriented professional with a strong background cultivating, securing

and growing business through effective relationship-building, contract

negotiation and client retention. Diligent and energetic individual with

expertise managing business operations, financial functions and human

resources as well as training and leading personnel. Proven ability to

penetrate markets, introduce new products and identify revenue-generating

opportunities. Dedicated to providing excellent customer service,

maintaining extensive product knowledge and surpassing sales objectives.

Offer outstanding communication, interpersonal, needs analysis, problem-

solving, recruitment, sales training, and closing skills.

Professional Experience

Downey Medical - Albany, New York

Owner 2002 - Present

Started this medical products sales and marketing company to represent

manufacturers while also purchasing and reselling products. Generate

leads, conduct sales calls, introduce new products, distribute product

literature, follow-up with clients and key accounts. Establish annual

business plans incorporating goals, strategic plans and marketing

initiatives.

. Focused on specific products to maximize revenue to accommodate for

market fluctuation stemming from Medicare reimbursement changes.

. Diversified product offerings to enhance security despite changing

market conditions, positioning company favorably in a variety of

medical areas such as pain management, wound care, orthopedic bracing.

. Grew sales by effectively cultivating business in CT, W. MA and

portions of New York.

. Quickly became an indispensable resource to clients by demonstrating

vast product knowledge, ability to evaluate requirements and

commitment to excellent service.

. Increased client base by conducting effective sales calls into new

markets and proactively resolving issues.

Nutramax Laboratories, Inc. - Baltimore, Maryland

National Medical Programs Manager 2003 - 2009

Oversee a national sales team providing a free sampling program for

Physicians specializing in Orthopedic, Rheumatology, and Primary Care.

Recruit, Train and Direct efforts of 40+ independent sales reps. Help

develop sales pro forma, operational projections and account forecasts.

Coordinate trade show participation, deliver quarterly training sessions,

monitor key accounts and resolve disputes and problems.

. Played a key role in developing the "Physician Detailing Program" and

"Physician Sales Program".

. Developed annual strategic and tactical plans for maintaining

independent sales force level and quality of delivery of programs.

. Played key role in all phases of Recruitment, Training and Ongoing

Delivery of our "Physician Detailing Program" and "Physician Sales

Program".

. Trained, mentored and lead sales agents in the areas of sales

strategies, products, customer-service, problem-solving and closing

techniques.

Generation II USA, Inc. - Bothell, Washington

Regional Sales Manager 1997 - 2002

Hired to oversee a regional sales team specializing in Orthopedic,

Rheumatology, and Orthotic and Hospital markets on behalf of this $16

million orthotic device manufacturer. Directed efforts of 26

distributorships and 58 independent sales representatives. Provided senior

management with sales pro forma, operational sales projections and account

forecasts. Coordinated trade show participation, conducted performance

reviews, orchestrated quarterly training sessions, monitored key accounts

and resolved issues.

. Consistently grew revenue by double digits year over year by

effectively leading sales efforts to maintain position as the market

leader in Osteoarthritis knee bracing.

. Spearheaded development of annual strategic and tactical sales

planning for Territory Sales Force; implemented solution-oriented

strategy of "Selling Pain Relief" rather than selling a knee brace

which increased market share and enabled higher pricing.

. Played key role in product development, product positioning, marketing

program development, quality control and product launch.

. Drove sales significantly each year with 24.1% growth in 1995, 19.8%

growth in 1996 and 22.2% growth in 1997.

. Championed effective distributor management techniques by focusing

collaborative goal-setting and comprehensive training.

Education and Training

Master of Business Administration

Rensselaer Polytechnic Institute; Troy, New York

Bachelor of Arts Degree in Psychology & Business; Magna cum Laude

University of Albany; Albany, New York

Specialized Faculty/Teaching includes:

Rensselaer Polytechnic Institute

College of St. Rose

Univ. at Albany

Empire State College

Courses Taught:

Advanced Strategic Management, Organizational Behavior & Theory, Contract

Negotiation, Business Ethics, Conflict Management, Managerial Finance,

Tactical Planning and Goal Setting

AMA Selling Seminars, Leadership Training Sessions and Management Courses

Technical Training includes: H-Wave Electrical Stimulation, ABC Certified

Orthotic Fitter

Affiliations

Phi Beta Kappa, Alpha Alpha Chapter, Univ. at Albany

American Management Association

American Society of Orthopedic Professionals

UAlbany Alumni Association.

Rensselaer MBA Alumni Association.

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