Customer Service Quality Assurance

Antonio Parra, CPIM

*** ****** ****

Rogers, AR *2758

Phone: 479-***-**** ********@*******.*** Cell: 479-***-****

QUALIFICATIONS SUMMARY

Experienced Industrial Engineer with Forbes 1000 background. Skilled in

building and motivating multidisciplinary teams. Practical, analytical,

and accurate with creative thinking skills coupled with proven ability to

solve difficult business problems. Target driven with strong persuasive

skills, able to work in a highly dynamic environment.

Bilingual (English / Spanish) with expertise including

Customer Service Management Strategic Planning and Budgeting

Cost Control Warehousing

Planning and Forecasting Systems Management

Retail Distribution Process Optimization

WORK EXPERIENCE

PRAXAIR, M xico City, M xico 2008 - 2009

Logistics Leader

Optimized distribution network through application of safety politics and

regulation compliance. Created 6 sigma projects that increased working

capital.

. Redesigned the distribution strategy in the center zone of M xico,

improving truck utilization by 8%.

. Reduced 20% of all customer complaints by redefining and establishing

parameters to govern the distribution network system.

. Enhanced profitability by 5% through the reduction of 10 non-essential

positions.

. Improved team morale of remaining 5 supervisors and 45 associates through

the implementation of team building and ongoing training.

UNILEVER, M xico City, M xico 2005 - 2007

Head of Distribution, Frozen goods 2006 - 2007

Created customer service awareness around modern trade retailers like Wal-

mart. Planned and forecasted the demand / supply of products to internal

and external distribution centers.

. Achieved $1.2M of savings through process improvements, inventory

reliability and the reduction of non-value activities.

. Increased Customer Service fill rate from 78% to 93% by creating an

effective distribution channel and a new organizational structure that

included 2 coordinators and 6 supervisors.

. Developed replenishment strategies, improving new item launch timeliness

by 40%.

Head of Distribution, Chilled goods 2006

Negotiated payment rates and benefits with different Third Party Logistics

providers (3PL s). Created and implemented Key Performance Indicators

(KPI s) that enabled opportune actions.

. Reduced returns by 95% and achieved "zero" rejection rate by implementing

a methodology that increased product quality assurance and communication

between sales and the supply chain.

. Decreased the fixed cost of goods by 6% and saved $.25M through price

negotiations with the 3 PL s and the generation of new operational

practices.

Inbound Coordinator, Dry goods 2005 - 2006

Managed daily and strategic inbound operations of 750,000 square foot

warehouse. Directed inventory control as well as returns and rejections.

Oversaw inbound projects, area reengineering, and product supply planning.

Antonio Parra, CPIM Page Two

UNILEVER (continued)

Served as the co-driver for ISO 9000 certification.

. Improved operational efficiencies by 40%, saved $0.3M and created "win-

win" situations with suppliers.

. Enhanced "Case Fill On Time" (customer service metric) by 10% through

planning correct product supply.

. Standardized operational processes by sharing best practices with other

distribution centers nationwide.

. Reduced errors using "Poka Yoke" techniques, participating in ISO 9000

certification and developing the Inbound department.

DANNON, M xico City, M xico 2003 - 2005

Transport Coordinator

Replenished dairy products to all markets (retailers, Wal-mart, Sam s,

Costco). Coordinated inter-plants and go-to market transportation.

Developed and controlled budget.

. Analyzed and modeled scenarios for distribution, achieving savings of

$1.8M.

. Decreased suppliers from 18 to 8 by utilizing a bidding process.

. Planned and executed daily operations, delivering 300 stores per day with

99% effectiveness.

FORD MOTOR COMPANY, M xico City, M xico 2002

Internship

Applied lean manufacturing and conducted a time and movement study.

Diagnosed and reduced bottlenecks and conceptualized worker risk.

EDUCATION

BS, Industrial Engineering, Instituto Tecnol gico y de Estudios Superiores

de Monterrey, M xico City, M xico

TRAINING

CPIM Certified in Production and Inventory Management including Basic

Supply Chain, Master Resource Planning, Detailed Scheduling Planning,

Execution and Control of Operations, and Strategic Management

Six Sigma Training

IELTS Course, Sydney, Australia

French Course - Level Intermediate, Montreal, Canada

COMPUTER SKILLS

Microsoft Office Suite Roadshow SAP Mappoint

JDEdwards LaborHand Route Manager Retail Link

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