Manager Customer Service

Carl Paul Nordine

*** ******* **** ? Red Wing, MN 55066 ? 612-***-**** ?

****.*******@*****.***

MANAGEMENT PROFESSIONAL

Organizational Leadership ? Human Resource Management ? Program Management

Results-oriented professional experienced in business management, human

resource management,

program development, strategic planning, event planning, and marketing.

EDUCATION

MASTER of BUSINESS ADMINISTRATION - LEADERSHIP

Liberty University - Lynchburg, VA, 2009

BACHELOR of ARTS - GLOBAL STUDIES DEGREE with BUSINESS MINOR

Concordia College - Moorhead, MN, 2007

CERTIFICATE - VOLUNTEER MANAGEMENT

Minnesota Association of Volunteer Administrators

PROFESSIONAL EXPERIENCE

Children's Safety Centers - St. Paul, MN

11/2008 - PRESENT

PROGRAM MANAGER.

. Supervise team of three mid-level management staff and all direct

service staff and volunteers working at all five Minnesota service

sites, serving over 22 counties.

. Human resource manager, which involves the hiring, firing, training,

benefits administration, payroll, scheduling, and employee reviews.

o Successfully recruited, hired, and retained diverse staff to

meet organizational needs

o Problem solved to maintain staffing levels with fewer resources

. Secure and manage large private, state, and federal grants.

. Reconcile and maintain all financial transactions.

. Responsible for the continuing education and training of new and

experienced employees and volunteers.

. Establish and maintain relationships with referring agencies and

community agencies.

. Developed and administered area needs assessments that led to

organizational expansion.

. Improved existing reporting mechanisms and created new mechanisms to

measure organizational success.

. Develop and maintain personnel & volunteer databases.

Children's Safety Centers - St. Paul, MN 10/2007 - 1/2010

SOUTH EAST REGIONAL MANAGER.

. Recruited to execute and manage startup of new office and maintain

services within large geographical region.

. Provided regional Human Resource management.

. Built networking base and community relations and launched key

initiatives to achieve company's strategic goals.

. Secured and managed large private foundation, state, and federal

grants.

. Performed client intakes and management of client services.

. Maintained regional budget and perform weekly financial

reconciliation.

. Worked with a variety of personalities and ensure smooth flow of

business on a daily basis.

. Conducted Logic Model training for all organizational staff.

. Promoted to Program Manager in one year.

Carl P. Nordine Page 2

PROFESSIONAL EXPERIENCE (continued)

PULSE Outreach - Fargo, ND 9/2005 - 9/2007

BUSINESS MANAGER

. Planned and coordinated business operations with focus on developing

policies and managing daily operations.

. Supervised staff members, volunteers, large-scale community events and

fundraising initiatives and provided oversight of $5K - $100K budgets.

. Ensured projects and organizational objectives were delivered on time

and within budget.

Home Depot - Fargo, ND 3/2005 - 9/2007

SALES SPECIALIST

. Assisted store patrons with selection and purchase of store products

and special orders.

. Provided excellence in customer service and met personal sales /

company sales goals.

. Trained new associates to develop listening and communication skills

and resolved diverse challenges presented by customers, products,

installers, and team members.

. Highest sales per hour for the 4th quarter of all specialty sales

staff in store for 2006.

. Perfect attendance for the year in 2006.

. Promoted from sales associate to sales specialist within first three

months of employment.

Park Avenue Apartments - Fargo, ND 1/2006 - 5/2007

MANAGER

. Hired to assist Property Manager with operations management and

marketing to ensure property was occupied with qualified tenants

through lead follow up and property showings for prospective tenants.

. Executed lease agreements, resolved tenant complaints, and scheduled

maintenance and repairs as needed.

. Quickly resolved emergency situations and unforeseen maintenance

issues.

Sportsman's Warehouse - Fargo, ND

10/2004 - 3/2005

FOOTWEAR SALES ASSOCIATE

. Set up and launched new store location

. Designed, arranged, and organized footwear department

. Demonstrated exceptional product knowledge and competence through

educating customers about merchandise

. Provided excellent customer service that directly increased department

sales

REFERENCES

Available Upon Request

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