Customer Service Manager

JORGE A. MATALLANA

**** ********* ***

Louisville, KY 40228

Home Phone 305-***-**** or 786-***-****

Email: abm9du@r.postjobfree.com

Objective: Seeking a position in Human Resources or management in an

International Business environment, where I can utilize my

education and skills to advance the corporation's business

activities.

Experience:

Global Linguist Solutions (G.L.S)

Country Wide - Iraq.

Human Resources Generalist / Assistant Site Manager

03/08 - Present.

. Hired more than 2000 Linguist for the Local National

Program In Iraq. Daily reports in Spreadsheets

. Customer service ( US. Military ).

. Participated in two transitions Nation Wide ( Traveling in

convoys and Helicopter in Iraq)

. Assisted to solved problems, and Approved ( PTO's, Payroll,

Contracts, and Benefits). For the US Linguist for the

South Region and for Local National Program

. Maintained historical Human Resource database by updating

past and current records.

. Experience over 21 months Hiring Linguist in Iraq for GLS

. Provided assistance for transition from L3 communication

and other sub contractors to Global Linguist Solutions

(GLS) And ITMA.

. Hiring Manager for Basra in The South Region for The Local

National Program

. Participated in ITMA Transition Team for LCNs and US

Hires and ( West, Central and North region )

. Knowledge in HR management routines and practices (Human

Resources policies and procedures in the areas of employee

relations, wage and salary requirements, administration,

employment, benefits, training, labor relations, safety and

special projects).

. Participated in FSA Modification for US hires linguists at

the International Zone - Baghdad and daily reports

. .Prepared contracts and supervised the recruiting program

. Processed, approved and calculated PTO's, TARS,

Resignations, Terminations. And Benefit forms ( Life

insurance and Health )

. Approved and Managed and explained PTO's forms and

Policies to Linguists

. Familiar with the Middle East Culture and Iraq. Familiar

with travel procedures in Iraq.

. Provided guidance to US Hires and Local National Linguists,

about taxes forms

Diplomat Finance Services (D.F. S) // Olgoonik Logistics (O.M.S)

Arlington, VA // Overseas.

Deputy Camp Manager Antiterrorist Assistant Program (A.T.A)

01/02 - 03/08

. Provided logistics and procurement management on a daily

basis supporting the Latin America Regional Manager on

price and for all lead time negotiations in Colombia and

USA.

. Life support. And training facilities maintenance ( shoot

range, breaching and shoot house).

. Assisted the Camp Manager in providing all services,

Operations and maintenance for the base camp.

. Managed Life support and paid vendor for ( laundry, food

service, Communications, and fleet )

. Worked in a politically sensitive environment, including

dangerous rural areas in Colombia, provided indications and

warning; threat assessements,and counter-insurgency. To

Antiterrorist Assistant Program (ATA). For DOS.

. Responsible for developing, maintaining, managing and

establishing all activities related to ATA Camp. (Payroll,

Hiring, contracting and daily activities). For CRT and IDC.

. Managed customer /client relations.

. Developed SOP manuals on facility/vehicle maintenance for

ATA / Department of State for Training Camp in Colombia

. Managed all vendors/supplier ( Budgeting )

. Cost/waste conscious, participated and managed Transition

from the US government to The Colombian government for the

Antiterrorist Training Camp. For Latin America. ( Brazil,

Paraguay and Ecuador ).

. Provided Logistics support for Special Operations Forces 7

group in Colombia and Colombian Forces ( Army, Police,

Marines, DAS, and CTI ).

. Managed staff of 9, including Supplies, Ground support,

Communications, Finance / Administration,

. On Duty 24 hours 7 days a week.

. Daily reporting to the Program Manager in Colombia.

. Responsible for Effective safety, fire prevention and

environmental management, with knowledge of OSHA

. Managed inventory valued at over 15 million dollars.

Intertek Testing Services (I. T. S)

Miami, Florida

Export analyst

11/00 - 01/02

. Responsible for conducting rapid assessments of proposed

exports of defense-related articles and services based on

precedence policy and legal constraints.

. Responsible Export analysis PO2 0r PO1 for Nigeria and

Venezuela clear of founding's (Verification of

classification data from third parties.).

. Customs Regulations and Federal Trade Regulations

(FTR/Census).

. International experience with transportation carrier's

issues and documentation.

. Operations procedures with required operative steps on a

daily basis with US customs

. Customer Service

Hitachi Semiconductor (America)

San Jos , CA

Export/ Import compliance assistant.

(06/99 -11/00)

. Assisted for U.S EAR and ITAR Licenses Exception for

Semiconductors

. Classified utilizing the Harmonized Tariff Schedule

. Reconciled with Customs and determined brokers issues and

negotiated rates

. Screened, audited and trained in import / export compliance

. Applied NAFTA and FDA regulations for semiconductor

industry

. Managed Export/ Import procedures and documentation (B/L,

AWB, Entry Summary, P.O)

. Approved drop shipment freight bills, container load rates,

pricing and insurance rates

. Structured statistical and financial reports

ABC Fine Wine & Spirits

Pembroke Pines, FL

Sales Manager/ Export analyst

10/98 -6/99

. Managed daily operations with an Inventory over one million

dollars

. Verified payments to employees and vendors

. Operated and coordinated the cash flow on a daily basis

. Serviced through international wine knowledge

. Customer service by processing and approving claims.

. Issue freights

. Shipping domestic and overseas

. Familiar with OSHA procedures for warehouse and working

sites

Education: Florida Metropolitan University

Florida - USA.

M.S International Business 2000

Universidad Javeriana

Cali, Colombia

BS. Business Administration

1997

Centro Colombiano de Estudios Profesionales

Cali, Colombia

AA international Trade

1998

Languages: Bilingual: English/Spanish

Citizenship: US Citizen

Computer Skills: Windows X.P, Excel, Power Point, Word,

Access, Works, Internet, Intranet, People Soft's. PTS, TLS

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