Sales Customer Service

JAMES L. FARRAL

*** **** ***. • Franklin, OH ****5

*********@*****.*** • 937-***-****

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EXECUTIVE MANAGEMENT

ENGINEERING • OPERATIONS • MANUFACTURING

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Accomplished Executive and seasoned professional with a solid understanding of management including team building, lean-six sigma ideals

manufacturing, P&L, business development, and quality assurance management. My technical understanding of the manufacturing environment

and processes, gained through 25 plus years of applications/manufacturing engineering, sales, marketing and manufacturing consulting with

domestic and international companies provides a basis for gaining a customers confidence. I am a hands-on manufacturing manager experienced

with product processing and manufacturing equipment evaluation capabilities and have worked with sales, design and manufacturing engineers

from Germany, Italy, Japan, Czech Republic and the United States.

CORE COMPETENCIES

• Sales & Marketing Management • Manufacturing Process Management • Operations Management

• Technical Writing • Project & Team Management • Strategic Planning

• Accomplished Speaker • Training & Mentoring • CNC Programming

• Microsoft Professional Suite • CAD/CAM Systems • Automation

• Entrepreneurial • Customer Service Management • Vendor Relations

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PROFESSIONAL EXPERIENCE

GOSIGER Import, Dayton OH 2004 – 2009

OPERATIONS MANAGER

Responsible for the day to day operations of machine tool importation, sales, distribution, marketing, trade shows, manufacturing engineering,

quotations and service. Strategic planning, P&L, sales pricing and margins, engineering innovations, CNC programming and training and direct

communications with overseas manufacturers to meet customer requirements and company bottom line expectations.

Key Accomplishments

• Negotiated North American rights to import and sell Nomura Swiss Automatic Lathes

• Sales increase of 20% to Automotive, Aerospace, Medical device and Military Tier 1 suppliers

• Developed US sources for spare parts for maximum 48 hour response

• Substantially improved customer service, quotation preparation and applications engineering response time through the cross

training of technicians for all line card machinery.

• Created CNC programming training and preventative maintenance manuals

• Created innovative lean manufacturing processes and machine tool configurations for increased part production and quality

KOMET OF AMERICA, Schaumburg IL 2002 – 2004

GENERAL MANAGER - MEXICO SALES OFFICE

Full Responsibility for P&L, sales, distribution, service and tool repair with direct communication to overseas and US manufacturers of Komet,

JEL and DiHart tooling to provide timely delivery to customers.

Key Accomplishments

• Helped big 3 and tier 1 manufacturing companies to gain tool life, increased part production and quality

• Exceeded sales goals by 25%.

• Successfully set margins & sales pricing to maximize profitability

HYDRA-STOP, Blue Island IL - Contractor 2001 - 2002

PRODUCTION MANAGER CNC DEPARTMENT

Responsible for product flow through shop, lean manufacturing processes and manufacturing engineering, consulting, operator training, project

management, strategic planning and systems development planning.

Key Accomplishments

• Streamlined product flow through shop CNC department and decreased labor required by 40%

• Decreased machine part change over time by 20% through operator setup and programming training, tooling changes and program

modification

• Provided machine tool justification study to save 30% in part process time.

GITAL AMERICA, Elgin IL – Contractor 2000-2001

OPERATIONS, SALES and NEW BUSINESS DEVELOPMENT MANAGER

Responsible for the day to day operations of machine tool importation, sales, distribution, marketing, manufacturing engineering, quotations and

service. Strategic planning, P&L, sales pricing and margins, engineering innovations and direct communications with overseas manufacturers to

meet customer requirements and company bottom line expectations.

Key Accomplishments

• Recaptured 80% of lost customers and increased sales to key accounts for Gildemeister Machinery.

• Substantially improved customer service, quotation preparation and applications engineering response time through the cross

training of technicians for all line card machinery.

• Developed US sources for spare parts and automation packages for maximum 48 hour response.

• Created CNC programming training and preventative maintenance manuals

• Created innovative lean manufacturing processes and machine tool configurations for increased part production and quality

KGK INTERNATIONAL CORP., Buffalo Grove IL 1997 – 2000

NORTH AMERICAN CORPORATE MARKETING, APPLICATIONS ENGINEERING AND SALES DIRECTOR

Full responsibility for corporate marketing, advertising, trade shows, sales, distribution and applications engineering for Nomura, Okuma Howa,

Makino-Seiki machinery and key account sales.

Key Accomplishments

• Developed new multimedia advertising and marketing campaign for North American market.

• Increased trade show booth attendance by 25% and booth sales by 50%

• Decreased applications response time from 3 weeks to 1 week.

• Increased sales by 25% over 3 years and attained the company’s first advertising award.

• Created CNC programming training and preventative maintenance manuals

• Created innovative lean manufacturing processes and machine tool configurations for increased part production and quality

G.O.F ENGINEERING, Milwaukee WI 1985 – 1997

PRESIDENT

Full responsibility for P&L, manufacturing engineering consulting, CNC machine tool programming, set up and operational training for big three

and other major US manufacturers.

Key Accomplishments

• Increased sales by 20% for Japanese machine tool builder through redesign of their machinery.

• Justified first CNC machining department and CAD/CAM system for a company with a 25%-30% increase in part flow through

operator training, lean manufacturing practices and processes

• Justified quality control data collection system for a manufacturer reducing scrap to less than .5%.

• Solved machining problem of skin buckling for HARM missile nose cone and increased part throughput by 20%

• Solved machining problem for Parker pen barrel and pocket clip production on T-Ball Jotter pen.

MILITARY SERVICE

US NAVY- USS MIDWAY CVA-41 7 Years

Top Secret Crypto Clearance

EDUCATION

MBA Global Management – In Progress (GPA 4.0)

Bachelor of Industrial Management - Milwaukee School of Engineering - (GPA 3.23)

AAS in Structural Steel Detailing - Morrison Institute of Technology - (GPA 4.0)

CONTINUING EDUCATION

Wasino, Amada, Bridgeport, Eurotech, Dainichi, Daewoo, Mori-Seiki, Monarch,, SNK, Okuma, Citizen, Nomura, Star, Okuma & Howa,

Gital, Ikegai, Makino-Seiki and Okomoto grinder, Punch Press, Flame Cutter/Plasma CNC machine programming, Stereolithography.

Liebherr and Fanuc Automation

Computervision, AutoCAD, Weber Systems, CADKEY, SHOPCAM, SURFCAM, SOLIDWORKS, PartMaker and CAD/CAM systems.

LK Tool CMM, Moore Products/Siemens QC Systems

ASSOCIATIONS

Past President MSOE Alumni Association

REFERENCES PROVIDED UPON REQUEST

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