Manager Customer Service

Richard L. Draper Jr., MBA

*** ********* ******* *****, ***** Carolina 29650 864-***-****

abm9c6@r.postjobfree.com abm9c6@r.postjobfree.com

OBJECTIVE

Professional manager seeks an opportunity in an operational or financial management setting or as

an adjunct instructor. Candidate possesses excellent analytical, managerial, customer service, and

communication skills. Candidate is proficient in Microsoft Office 2003 and 2007 programs, and

applications

EDUCATION

Colorado Technical University: Doctoral Candidate in Organizational Management:

Emerging Media Specialization

Colorado Technical University: MBA-Executive MBA - Aug 2009 GPA 3.73

44 graduate hours.

ΣΒΔ Sigma Beta Delta International Business Honor Society

Professional Certificates: Certificate of Change Management Graduate Level

Certificate of Business Administration Graduate Level

Certificate of Business Management Graduate Level

University of South Carolina: BS- Business Administration, (Accounting) May 2002 GPA 3.0

27+ hours in accounting, 180 undergraduate hours.

PROFESSIONAL INSTRUCTIONAL EXPERIENCE

Fleet Ballistic Submarine Training Center, Charleston, SC

Forty-six month instructional tour – Three courses taught fifty times, each awarded college

credit by American Council on Education.

Instructed both military personnel, and civilian contractors.

Equivalent

ACE Military Undergra Times Semester

Course Name Identifier Course ID Length d Credit Taught Hours

Ingersoll Rand High Pressure Air

Compressor System Maintenance NV-1601-0030 A-652-0100 40 hrs 1 10 10

CO2 Scrubber and COH2 Burner

Combined Maintenance NV-1732-0013 A-652-0014 40 hrs 2 20 40

Ships Stores R-12 Combined

Maintenance NV-1730-0009 A-720-0027 60 hrs 1 20 20

PROFESSIONAL EXPERIENCE

Consultant/Contractor Greenville SC October 2007-present

Provides management, analysis, and control solutions for small businesses.

MS Excel level is expert (2003); QuickBooks Pro (2008 & below) level is expert.

Spartan Leasing Company, Inc. Spartanburg, SC – Sep 2004 – October 2007

Accounting Manager – Provided accounting solutions, and controls, to a small service

oriented company in the material handling industry responsible for all aspects of

accounting.

Additional duties assumed include that of Human Resource Manger.

Accountemps (RHI) Greenville/Spartanburg, SC -Nov 2003-Sep 2004

Audit/Accounting Consultant- Provided professional accounting solutions, auditing

(internal controls), and temporary assistance to businesses in various accounting staffing

positions.

GF Management, Inc., Charlotte, NC- Sept 2002-Sept 2003

Accounting Manager-Holiday Inn Center City & Assistant Controller-Charlotte

Hilton University Place Primary responsibilities were income auditing, and day to day

operational management of the accounting staff (four regular & three night audit staff).

Peabody Hotel Group, Hilton Greenville & Towers, Greenville, SC- Mar 1998- Aug 2002

Night Auditor-Primary responsibility was to close out, and balance the day for all

hotel systems. Duties included daily reconciliation of cash, and credit cards, from all

guest services and outlets, and preparation of daily trial balance for controller.

Roberts Heating & Air Nov 1994- Jan 1997

General Operations Manager

Passed 1995 SC State Mechanical Contractors Exam

SC State Licensee for company

EPA Refrigerant Certification

MILITARY EXPERIENCE

United States Navy: Honorable Discharge.

Machinist’s Mate First Class (Submarine qualified) (E-6). Auxiliary Mechanical Division

Leading Petty Officer, Division Supervisor (13 men) (2 submarines).

Instructional Tour-FBMSTC, Charleston, SC – Forty-six months

All copies of Naval Records (DD 214’s) are available upon request.

ORGANIZATIONS/PROFESSIONAL ASSOCIATIONS

ΣΒΔ Sigma Beta Delta International Business Honor Society

2009 Colorado Technical University

South Carolina Racquetball Players Association (SCRPA)

2006-2008 Board of Directors, Director of Media & Information, Newsletter Editor

American Legion

University of South Carolina Alumni Association

Colorado Technical University Alumni Association, Mentor Program

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