Customer Service Real Estate
Resume:
Connie Sheridan
Tallahassee, FL 32309
abm9br@r.postjobfree.com
IT / Computer Support / PC Technician
PROFILE:
* Proficient with Microsoft Windows XP, MS Office, MS Word, MS Outlook,
Internet Explorer, Remedy software, data entry, and managing file systems
and administrative tasks. CompTIA A+ Certified.
* Hands-on experience/knowledge of PC setup, configuration, installation,
upgrades, backups, maintenance, as well as various peripherals, such as
printers, scanners, modems, and wireless routers.
* Experienced in system-operations, training, communication, documentation,
customer service and support.
* Prior government employment at federal, state, and city level as well as
government contractors.
EMPLOYMENT:
FL Fish and Wildlife Conservation Commission
9/2009 to present (part-time)
Hunter Check Station Operator
*Record and monitor hunting pressure and harvest at Joe Budd Wildlife
Management Area.
Sheridan Solutions
10/2008 to present (part-time)
Computer Services and Personal Assistant
*Hardware and software upgrades, updates, and optimization
*Installation and configuration, backups, and data entry
*Remote and onsite troubleshooting and problem resolution and customer
support
*Desktop PC, laptop, and peripherals customization and routine maintenance
SAIC-Library of Congress: District of Columbia
1/2008 to 4/2008
ITS Help Desk Technician
* Provided end user support for LAN-based applications. Responded to
hotline calls via phone, email and in person. Open remedy requests.
Identified, researched and resolved technical problems. Operated, monitored
and performed maintenance on computer equipment and their peripherals.
CENTURY 21 Real Estate; New Bern, NC
12/2002 to 8/2007
NC Real Estate Broker
* Responsible for overseeing and coordinating over $7 million of various
real estate sales transactions and associated functions.
Coastalnet Internet Service; New Bern, NC
6/1998 to 3/2000
Internet Help Desk Technician
* Resolved connectivity issues with existing internet customers and set up
new
Internet accounts and email.
* Gained excellent experience in system operations and various types of
hardware
and software.
Weyerhaeuser Pulp Mill; New Bern, NC
12/1996 to 5/1998
Computer Operations Support
* Responsible for back-ups, connectivity, printer issues, & software
installations.
* Provided client/server problem resolution utilizing Windows NT & 95.
* Maintained data interfaces, gateways & data migration for database
conversion process.
NC Wildlife Commission; New Bern, NC
5/1994 to 10/1996
Wildlife Management Technician II
* Responsible for implementation of wildlife habitat enhancements on public
lands.
EDUCATION:
Computer Tutors, USA; Tallahassee, FL
6/2009 to 8/2009
Completed CompTIA A+ prep course
Ohio University; Athens, OH
1990-1993
Major: BS in Biological Sciences and worked as scientific field researcher
Courses included biological sciences, technical math, writing, speech, and
business management.
Craven Community College; New Bern, NC
1996-1997
Enrolled in Networking and worked as computer lab tutor.
Courses included PC DOS, networking technology, LAN, data processing, and
network support.
MILITARY:
United States Army; Denver, CO
1976-1979
PFC Environmental Health Specialist E-3
* Performed water quality analysis for regional military installations.
* Evaluated and monitored industrial situations for health standards
compliance.
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