Project Manager Customer Service
Resume:
G. Chandler Harrison
Orangevale, CA 95662
Objectives:
Project Manager with a regional corporation which will lead into Operation Management
responsibilities.
Capabilities:
Multi facility coordination.
Plan, organize, direct, and control operations, providing maximum service to customers
(internal/external) while maintaining as cost effective operation.
Administrate the selection, training and development of managerial and frontline personnel.
Control and utilization of manpower through planning, organizing and scheduling to maximize
efficiency working with the capital and operation expense budgets.
Developing and implementing methods and procedures for monitoring performance against the
business plan.
Arbitration of employee grievance to equitable solution.
Coordinate interdepartmental activities to enhanced business plan arrangement.
Coordinate the communication and subsequent retrieval of operational information to and from
all field location.
Achievements:
Improved operating efficiency which resulted in a 100k annual reduction in labor expenses.
Improved customer service levels in multiple faculties.
Improved quality of performance through the implementation of formal training of frontline
employees.
Participated in operational task force in multiple facilities.
Substantial improvement in every operation I have been involved in.
Work History:
2005 to 2009 Teichert Construction – Stockton, CA
Electrical Project Manager
2004 to 2005: Rocky Mountain Communications – Loveland, CO
Project Manager
2002 to 2004 Colorado Boring – Fort Collins, CO
Supervisor
Foremen
1996 to 2002 Lanz Construction/Broadband Integrations LLC – Longmont, CO
Supervisor
Operations Manager
Estimator
Sales Manager
1993 to 1996 C & S Express Delivery Service – Des Moines, WA
Owner Operator
1990 to 1993 Intra-County Business Mail – Tukwila, WA
Ground Operations Division
Branch Manager
Division Coordinator
Regional Manager/ Vice President of Operations
1982 to 1990 US Army
Staff Sergeant
Buck Sergeant (E5)
PFC
Transportation Sergeant for all US Distribution in Germany
Education:
1985 – 1987 Central Texas College; Business Management
2009 – 2010 University of Phoenix; PMP (currently in progress)
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