Keitric Emory

Cell: 312-***-****

abm99z@r.postjobfree.com

SUMMARY

An Application Product Management Professional with nine years of

comprehensive Information Technology expertise. Problem solving expertise

in systems implementation, support, and documentation. Independent leader

and team player with strengths in communication, flexibility and adapting

to change. Consulting abilities include:

Project Management Full Life Cycle Application

Development

CMMi Product and User Acceptance Testing

Requirements Management Functional Design

Systems Integration Release Management

TECHNICAL SKILLS

Languages: HTML, XML, Java Script, ASP, SQL, Lotus

Notes, Advanced Structured COBOL,

CICS/CEDF, JCL, EASYTRIEVE Plus

Hardware: SAP CRM, SAP Middleware, IBM 2003 s/390

Multiprise Server running OS/390 v2.4.

Software: SAP CRM, MS Excel, MS SharePoint, MS

BizTalk, MS Project, MS Visio, MS Access

MS CMS, MS Outlook, SQL 2005, SAP

BW, SAP R/3, BMC Remedy ITSM

Training: SOA Design School; Building XML-Based Web

Applications; COM Development

with VB; Presentation Dynamics;

Coaching in the Workplace; SAP Bootcamp

EXPERIENCE

Accenture, Chicago, IL

2000- 2009

Global Consulting Firm

Opportunity Management Operations Lead, Enterprise/ CIO, 2002 - 2009

Operations Lead for the Opportunity Management (OM) Team and primary owner

of OM operations. Consulted with the Dev Lead in Madrid to ensure

development products met business requirements. Communicated with business

users and all other application teams involved on current status and

upcoming changes in production.

. Monitored, tracked, provided weekly status reports and resolved

incident cases related to SAP/CRM OM beginning in 2006: Reduced the

backlog efficiency percentage 15 % within the first year as Team Lead.

. Served as the SAP Functional lead for the OM team to gather

requirements, create project plans, lead product testing and

coordinate user testing for monthly and quarterly releases that were

successfully released into production.

. Created monthly operations scorecard for the OM Team, to track

incident management, application performance and interface

dependability that was shared with the business customer and CIO

leadership to drive key application update and enhancement decisions.

. Managed the SLCD of all new and existing interfaces to the Sales

application including SAP and non-SAP applications: Supervised the

successful integration of several applications to CRM application that

depended on the XML based data from OM to facilitate workflow.

. Represented the OM team on daily SAP program status calls,

communicating customer needs and status.

. Led the conversion and cutover activities for the initial release of

SAP/CRM maintaining a successful roll out of the SAP/CRM Sales

application as scheduled.

. Facilitated requirements and design sessions developed and executed

test plans for the initial release of the SAP/CRM Sales application

while also performing the same duties for the final three releases of

the Lotus Notes based Sales application.

Keitric L. Emory, Page Two

Application Developer, 2000 - 2002

As Member of Metro/Service Center Organization, provided application

development and support services for the P2P Capability. Collaborated in

initiative projects, monthly releases and supported the production for

applications.

. Redesigned independently within team, the Approvals and Authorizations

System (P2P R2.0) for the Americas Service Center by converting Lotus

Notes based databases into web-enabled tools.

. Ensured the continued compatibility with Firms' infrastructure for the

ASC P2P Notes applications in regards to the Notes upgrades, Windows

upgrades and the name change to Accenture, by making code changes and

redesigning navigators and databases.

. Volunteered to serve as Team Representative for the CIO Usability Team

that reviewed CIO applications and provided guidelines and tips on

making the applications more user friendly.

. Developed as a team troubleshooter, Notes based Approvals and

Authorizations System for the European Service Center (P2P R2.4): As

the onsite 'analyzer' of system issues in Dublin, Ireland, assessed,

estimated and fixed issues of varying degrees, even when poorly

defined.

. Teamed in transforming the ASC Front Door into a pure Web application

for the Self Services optimization project, by converting Notes based

products into web products.

. Converted Notes based forms, views, navigators and links into Web

products using Java Script, HTML and XML.

. Served as the team's SQA Project lead; conducting post release

interviews with the development and functional team to determine if

Capability Maturity Model (CMM) best practices were followed and to

provide future recommendations.

Central DuPage Health System, Bloomingdale, IL

1997-2000

Health Care Network

Accounts Payable Representative

Called on patient accounts concerning past due balances; negotiated with

insurance companies regarding reasonable and customary payments for

services. Reconciled the daily receipts and processed daily bank deposits.

. Collected $500,000 in past due accounts in first year through

persistence and due diligence

. Successfully assisted the drug screening coordinator by conducting

onsite drug screens for business clients.

Marriott Food Service (MFS), Itasca, IL

1991-1997

Global Food and Management Services Company

Food Service Manager, Park Place Caf , Itasca, IL 1995-1997

Catering Manager New Trier High School Winnetka, IL, 1992-1995,

Vending Supervisor North Central College, Naperville, IL 1991-1992

Managed daily food service activities including accounting,

receivables/payables, purchasing, inventory, and staffing.

EDUCATION / CERTIFICATION

Computer Career Program Certification,

DePaul University, Chicago, IL

Concentration in Structured

Programming and Systems Analysis

Bachelor of Science Physical Science, Eureka College, Eureka, IL

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