Customer Service Manager
Resume:
Amy Lynn Berry
***********@*****.***
EXPERIENCE: Bartender
Embassy Suites of Northwest Arkansas
Duties include: Serving alcoholic beverages, order taking,
Customer Relations, Hospitality, Team Player, Multi-tasking,
Organization, Cleaning, Cash Handling, Guest Specific
Service.
Server
Granite City Modern American Grill
10/2007 - 09/2008
Duties include: Team Player, Order Taking, Multiple Task
Organization, Cash Handling, Customer Satisfaction,
Hospitality, Sense of Urgency, and Cleaning.
Server/Service Trainer
Famous Dave's Barbecue
10/2004 - 10/2007
Duties include: Training new employees, Customer Service,
Cashiering, Organization, and Cleaning.
Server/Bartender/Service Trainer
Colton's Steakhouse Rogers, AR
2/2002 - 10/2004
Duties include: Training new employees, Customer Service,
Cashiering, Organization, and Cleaning. Also must have
knowledge of laws pertaining to the service of alcoholic
beverages.
Buyer's Assistant - Department 01 Candy
Wal-Mart Stores, Inc. Bentonville, AR
7/1999 - 3/2004
Duties Include: Assistant to the Corporate Buyer. Detailed
work on Retail Link, an internal company system used by
suppliers and associates to track sales, movement, and
profitability of items, stores, or categories. With Retail
Link I helped analyze item stability; item movement; item
sales by modular, state, and demographic areas; project
sales for new items using several different like items;
track markdowns; track gross profit and margin; and keep
track of total daily sales by company, division, buyer,
category, and package type.
Other duties include: Processing internal documents,
auditing work for accuracy, promotional planning,
scheduling, taking phone calls and emails from up to 3000
stores nationwide, and light clerical work.
Night Shift Manager
Braum's Ice Cream and Dairy Restaurant Springdale, AR
11/1998 - 7/1999
Responsible for the night crew of 6 to 11 people. Cash
Management, Leadership, Customer Service.
Wait Staff Manager
Swensen's Ice Cream Restaurant Phoenix, AZ
4/1998 - 10/1998
Leadership and Development of all servers. Responsibilities
include training, evaluating, and coaching.
Escrow Assistant
Equity Title and Insurance Company Phoenix, AZ
11/1997 - 7/1998
Processing and tracking of escrow accounts.
EDUCATION: Northwest Arkansas Community College - Bentonville, AR
General Core Classes
Including Internet Resourcing and Microsoft Certification
Phoenix College - Phoenix, AZ
General Core Classes
Including Business Information Systems, Financial
Principles, and Business Law
GPA 3.5
Mesa Community College - Mesa, AZ
General Core Classes
Including Introduction to Logic Concepts, Industrial
Psychology, Finance Management
GPA 3.5
Washington High School - Phoenix, AZ
SKILLS: MS Excel: Expert Level, 6 years
MS PowerPoint: Intermediate Level, 2 years
MS Word: Expert Level, 5 years
AS400: Intermediate Level, 2 years
Wal-Mart Retail Link: Expert Level, 4 years
Bilingual - Spanish: Beginner Level, 4 years
Toastmaster - Public Speaker: Expert Level, 9 years
REFERENCES: Cassondra Melton
Wal-Mart Stores, Inc.
Former Buyer - Dept. 01 Candy
Phone: 479-***-****
John McMillan
Director of Operations
Hog Haus
Phone: 479-***-****
Adam Seymore
Granite City Modern American Grill
General Manager
Phone: 479-***-****
More references upon request
Contact this candidate