Richard M. Nickle

**** **** ****

Strongsville, Ohio

44149

440-***-**** Cell# 440-***-****

EXPERIENCE: National Tire and Battery

March 2009 - Present Streetsboro, OH.

Salesman: Sold Tires and Automotive

services to retail and commercial

customers

Advised customers on which products would be most

ideal for their vehicle

Supervised service work done on customer vehicles

Calculated daily sales numbers and submitted to

corporate office

Solved customer disputes and handled warranty claims

Yellow Freight

August 2007 - August 2009 Richfield, OH .

Dockworker (Part-Time): Unloaded and loaded trailers

using forklifts and

pallet jacks

Examined freight for damage and accurate item count

Loaded and unloaded Haz-Mat freight per hazardous-

material regulations

Entered all freight transactions onto on-board

forklift computer

Repackaged all distressed freight

Hand loaded and unloaded freight that was not on

pallets

Internal Revenue Service

October 2007 - August 2008

Cleveland, OH.

Customer Service Representative: Assisted taxpayers

by explaining the most

and legal ways to pay and file taxes

Advised taxpayers on laws pertaining to deductions,

credits, filing, and reporting

various types of income

Set up payment plans and accounts for delinquent

taxpayers

Reviewed accounts statuses on taxpayer accounts to

select eligibility for certain

repayment plans

Mr. Gasket Co.

December 2003 - December 2006

Brooklyn, OH.

Technical Service Agent: Explained proper

installation and maintenance

techniques of automotive products to customers and

vendors

Determined proper products satisfy the customer's

specific need or solve their

individual problems

Sold component parts to consumers and

wholesale and retail vendors

Gathered warranty information from customers and

processed warranty claims

Held record for most technical service calls in one

day

Sherwin-Williams

April 2003 - November 2003 Cleveland, OH.

Technical Advice Agent: Responsible for explaining

proper use of paint

and wood products

Explained proper use of

products to customers

Advised customers of safety issues & procedures when

using products

Troubleshot customer questions to determine if

products are defective

Responsible for processing

& sending safety data & refund checks to customers

Negotiated & resolved

product refund, labor + damage claims

Tire Kingdom / Mueller Tire

June 1999 - March 2003 Strongsville, OH.

Sales Supervisor:

Responsible for expanding and maintaining tire and

service sales

Responsible for training new sales people

Managed fleet account sales for Michelin and

Continental

Responsible for calculating all daily and weekly

sales

Consistently ranked in top 10% of sales force

Responsible for inventory controls via computer and

deck counts

Expeditors International

September 1998 - June 1999 Middleburg

Heights, OH.

Air Export Agent: Handled export + import

documentation

Prepared export documentation for customs in a

professional manner

Advised customers of

all necessary documentation for shipments

Scheduled import and export freight transportation

Verified contents of freight and prepared Haz-Mat

documents when necessary

Inspected freight for

airworthiness

C.H. Robinson Corporation

March 1997 - September 1998 Cuyahoga Heights, OH.

Warehouse Supervisor: Coordinated all inbound and

outbound shipments

between the warehouse, sales, and transportation

Scheduled and recorded all inbound and

outbound shipments

Consulted with customers to

decide on most efficient means of shipment

Coordinated all bi-weekly

physical inventories

Prepared inbound and

outbound documentation

EDUCATION: Bachelor of Arts, Business Administration,

May 1995

CERTIFICATIONS: Forklift Certified, Towlift, Valley View, Oh. June 1997

Forklift Certified, Yellow Freight, Richfield,

Oh. August 2007

IRS Tax Law Certified, IRS,

Cleveland, Oh. December 2007

IRS Balance Due Certified,

IRS, Cleveland, Oh. May 2008

SKILLS: A/S 400, Microsoft Outlook, Microsoft Excel, Microsoft Windows

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