Customer Service Manager

IKE M. MUTLU

**** ******* ***** 814-***-**** (h) 814-573-

**** (c)

Meadville, PA 16335 ******@************.***

EDUCATION: Master of Public Administration (M.P.A.), Univ. of Dayton,

Dayton, Ohio

Bachelor of Arts (B.A.), Valparaiso University,

Valparaiso, Indiana

EXPERIENCE: General Manager, MetroCast Communications, Berwick, PA, 2008-

2009

Led cable system with 62 employees, 18,284 Basic, 5,985

High Speed Internet, 4,450 Digital, 2,187 HD and 1,000

Phone Units. Responsible for personnel, profit and loss

performance, budgeting, marketing, call center,

community/press relations, local origination and complying

with local, state and federal government regulations.

. Operating Cash Flow = +4.7% Over Budget

. Basic Subscriber Budget = +1.1% Over Budget

. Operating Expenses = 2.5% Below

Budget

General Manager, Armstrong Cable Services, Meadville, PA,

1996-2008

Led nationally recognized system of 47 employees, 87

franchises, 1,200 miles of 860 MHz plant with 22,269 Basic,

11,036 High Speed Internet, 8,048 Digital, 6,443 Telephone

and 1,641 HD Units. Responsible for personnel, marketing,

budgeting, profit and loss performance, customer service,

community and government relations, local origination and

regulatory compliance.

. Internet Penetration = 50%

. Phone Penetration = 29%

General Manager, Continental Cablevision, Norwalk, OH,

1989-1995

Led award winning system of 32 employees, 600 miles of 400

MHz plant, 26,008 Basic Subs and 22 local franchises.

Responsible for personnel, profit and loss, marketing,

customer service, community involvement, press and

government relations, local origination and company and

OSHA safety procedures.

Legislative Assistant, U.S. Rep. Robert J. Lagomarsino (R-

CA),

House of Representatives, Washington, D.C., 1985-1988

Responsibilies included preparing House floor statements

and committee

testimony for Congressman, writing small business

newsletters and district press releases, drafting and

promoting bills and providing advice on tax, trade,

energy, labor, banking, transportation and insurance issues.

MAJOR Chaired Employee Performance Evaluation Forms Committee

PROJECTS: Developed Local Origination Channel in Berwick and Pocono

Incorporated Cequel Cable Purchase into Incumbent

Operations

Founded Academic Challenge Tournament for local High

Schools

Negotiated Long Term Service Contract with Grove City

College

First Fiber to the Home (FTTH) - Wattsburg and Mill

Village, PA

. Basic Penetration (50.5%)

. Internet Penetration (60.7%)

. Phone Penetration (66.4%)

. Digital Penetration (83.9%)

ACTIVITIES Berwick Rotary Club - Past President

& AWARDS: Rotary International - Paul Harris Fellow

Berwick YMCA Board of Directors

Crawford County Regional Airport Authority

Meadville Salvation Army - Board of Directors

Meadville Market House Authority - Vice President

House Legislative Assistants Association - Secretary

Broadband Cable Association of PA - Board of Directors

Western Crawford County United Way - Board of Directors

Continental Quality Customer Encounter Award - Four

Employees

Wesbury White Dove Award - Leadership and Vision for

Seniors

Winslow Business Award - Meadville Industrial Commission

Armstrong Cable Services System of the Year Award

Armstrong Cable Services Customer Service Award

Governors Silver and Gold Award - Seniors Image

Armstrong Outstanding Safety Performance Award

Connelly Excellence in Community Service Award

Sandusky County Ohio Corporate Citizen Award

Western Ohio League - Student Athlete Award

NCAA Division I Varsity Tennis Team

NCAA Division I Varsity Soccer Team

PA Cable Academy Instructor

Foreign Language Proficiency

Lambda Chi Alpha Fraternity

Realtor License - Virginia

FAA Certified Private Pilot

PUBLICATIONS: Growing U.S. Trade Protectionism (Buttersworth Journal

of International Banking and Financial Law)

Federal Budget Deficit (Dayton Journal Herald)

FHA and the Housing Market (Springfield News and Sun)

An assessment of Monday Goal Achievement

Descriptive Analysis and Procedural Guidelines for Monday

Contact this candidate