Desktop Support

Russell G. Morton

**** ********* **. #*** **** Hill, MD 20745

phone: 202-***-****

email: **************@*****.***

OBJECTIVE

To obtain a systems administrator/engineer position which will allow me to leverage my hands-on technical

systems engineering experience with a forward thinking company.

PROFESSIONAL EXPERIENCE

NASA\NOAA Joint Polar Satellite System Program, Suitland MD

Contractor: Raytheon, Suitland, MD

Systems Administrator

(Mar 2010 to Oct 2012)

• Performed daily, weekly, and monthly systems administration support operational activities at the

NOAA NSOF datacenter.

• Responsible for created, modified, and removed JPSS CGS systems access accounts in both the

Windows and AIX\UNIX environments

• Analyzed system logs and identifying potential issues with JPSS CGS servers and workstations.

• Integrated new JPSS technologies into existing NSOF data center environments.

• Performed as assigned routine audits of systems and software.

• Monitored and performing systems backups.

• Applying operating system updates, patches, and configuration changes as approved.

• Installing and configuring new hardware and software.

• Adding, removing, or updating user account information, resetting passwords, etc.

• Answering technical queries and dealt with user request.

• Responsibility for ensuring all systems security server settings is maintained.

• Responsibility for documenting the configuration of the system.

• As assigned troubleshoot any reported SA problems as a member of SA team .

• System performance tuning as required.

• Perform routine enterprise wide systems updated and patching activities as identified based on

security impacts.

• Lead support systems engineer for COTS updates and roll-out

• Perform daily systems administration task as assigned which include Antivirus, Netbackup, EM,

Tripwire, QRadar, NETMri)

• Active participant in the planning, development and sustainment activities where functional changes

are being made to meet the associated systems administration requirements.

• Participated in JPSS System security meetings and working group sessions and reported the status

of systems administration activities.

Children’s National Medical Center

Contractor: Robert Half Technologies, Washington D.C

HelpDesk Technician

(Jan 2010 to Mar 2010)

• Provided technical support, training and assistance to staff in various departments on existing

personal computer hardware and software applications; answers staff questions in person, via

phone, and via email on all supported applications.

• Instructed users in the use of equipment, software, and manuals. Identifies and escalates situations

requiring urgent attention. Occasionally visit offices to provide in-time assistance in urgent situations.

• Responded to calls for assistance; captures and documents the details of an issue and

troubleshooting steps taken in order to escalate the issue or document the identification and

resolution; uses a ticketing system to track and route problems and requests and document

solutions; works with Information Systems colleagues to research and document problem

resolutions.

• Maintains system standards; loads and initializes PC software (operating system, networking

software, applications software, etc.) tests PCs for correct network operations including access to

printers, e-mail, and business applications; instructs users on use of the PC and its access to the

network; may be required to unpack, verify contents, and configure new personal computers and

setup personal computers based upon an existing client/server model.

• Participates in the preparation of procedure manuals and documentation for help desk use; conducts

periodic user satisfaction surveys and tracks user problem trends; creates reports based on

information provided from user surveys and trends; participates in the distribution of network related

information to users to include information such as help desk procedures and network handbooks.

• Maintains accurate reports of malfunctions; provides referrals to Computer Network Technicians

when problems occur which are beyond the proficiency of the Help Desk Technician; serves as liaison

between County staff and the technology department to resolve issues; tracks the problem until it has been

resolved.

Brownstone Consulting Firm

Desktop Support Consultant

(Jan 2007 to Jan 2010)

• Assisted with the installation, configuration, and ongoing usability of desktop computers, peripheral

equipment and software within established standards and guidelines.

• Works with vendor support contacts to resolve technical problems with desktop computing

equipment and software.

• Worked with Help Desk and Network Operations staff as appropriate to determine and resolve

problems received from clients.

• Interacted with numerous computer platforms in a multi-layered client server environment.

• Ensured desktop computers interconnect seamlessly with diverse systems including associated

validation systems, file servers, email servers, computer conferencing systems, application servers,

and administrative systems.

• Trained and orients staff on use of hardware and software.

• Recommended and / or performs upgrades on systems to ensure longevity.

• Worked with procurement staff to purchase hardware and software.

• Assesses functional needs to determine specifications for purchases.

• Ordered computer supplies.

• Assisted in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

Internal Revue Service (RS) Washington DC

Contractor: Abbtech Staffing Services, Inc

Information Technology Specialist

(Jan 2006 to Jan 2007)

• Installing and configuring new hardware and software.

• Adding, removing, or updating user account information, resetting passwords, etc.

• Answering technical queries and dealt with user request.

• Responsibility for ensuring all systems security server settings is maintained.

• Responsibility for documenting the configuration of the system.

• As assigned troubleshoot any reported SA problems as a member of SA team.

• System performance tuning as required.

• Perform routine enterprise wide systems updated and patching activities as identified based on

security impacts.

• Supported systems engineering with COTS updates and roll-out

University of Maryland Office of Information Technology

Contractor: 1st Choice Staffing

Helpdesk Support

• Assist students and staff with creating end user accounts, email accounts, directory passwords,

and computer security including antivirus software. Help resolve hardware, software and

operating system compatibility issues.

United States Postal Service

Letter Carrier

• Responsibilities included sorting and arranging mail for delivering and collection. Obtained receipts

for registered, certified, and insured mail from patrons. Was registered as a college student from

February 2002 to June 2003 to prepare for alternative career in Information Technology.

U.S. Army

Generator Mechanic

Honorable discharged 1990

SKILLS

• Hardware: Dell, HP, IBM Desktop and Laptop, BlackBerry

• Operating Systems: Windows 9x, NT 4.0, 2000, XP, Vista, Windows 7 and IBM AIX

• Software Applications: Microsoft Office 2007 suite: Word, Excel, Outlook, PowerPoint, Access,

Publisher. As well as Acrobat, Remedy, LANDesk, Citrix, Symantec Anti-Virus and Backup Exec and

Lotus Notes

• Network / Internet: Microsoft Exchange Server, TCP/IP, DNS, and DHCP, HTML, Telnet, FTP.

EDUCATION

• Associates Degree: Computer Networking, Strayer University 2003

• CompTIA A+ Certified, 06/29/2004 Knowlogy Corporation

• CompTIA Network+ Certified, 02/21/2004 Knowlogy Corporation

• DMS Client Softskills - Certification - Dell Certified Systems Expert 2010

• Microsoft Windows 2000 Professional and Windows 2000 Server Certification Preparation courses,

Knowlogy Corporation

Contact this candidate