Curriculum Vitae

Craig Vines

** ******** ****

Bassingbourn Nr. Royston

Herts SG8 5LW

Tel: 017**-******

Mobile: 079**-******

E-Mail: abm95t@r.postjobfree.com

A highly organised Operations Manager - exceptional customer service skills

- motivated, dedicated, multi - skilled. Hard working and ambitious but

above all a great team player.

Skills & Experience

. Managing and building a team that can deliver sales and profit

. Driving sales and marketing, exploring new opportunities

. Developing business skills and knowledge

. Licence Holder & F&B knowledge

. Rooms - sales and reception

. Effective management of problem solving and decision making

. Awareness of strategically managing a business, time management and

business planning

. Overseeing a 2.2million pound refurbishment.

. Commercial awareness

. Customer Services

. Health & Safety/Fire

. Training Skills

. Communication Skills

. Human Resources

. Situational Leadership II

Employment History

Chilston Park Country House Hotel - Jun 2009 - Current

Operations Manager / Deputy General Manager

Recently joining the team with Hand Picked Hotels, I started with this 4

Red Star hotel to further progress my career within the trade. The hotel is

generally smaller in bedrooms however boasts a very large F&B / C&B

business of which I am responsible for all, whilst overseeing Front of

House Operations and general day to day hotel business.

Harpenden House Hotel - Aug 2006 - Current

Operations Manager

I moved to Harpenden to continue my role as Operations Manager and further

develop in all areas of hospitality. I felt this was a positive move as

the Cromwell Hotel changed ownership and the role of Operations Manager was

not as significant as it had previously been. I have been key in the

changes brought about by the sale of the Hotel and the progression towards

a 4 star property. I have continued to meet the challenges of standards,

controls and most of all the delivery of excellent customer service. My

time at Harpenden has further developed my Food and Beverage knowledge

where I was tasked with the restructuring of the entire Food & Beverage

department. I have also been responsible for overseeing a refurbishment

program for the entire hotel which lasted 2 years. I have continued my

training with regards to Health and Safety, Fire and Food Hygiene. Due to

the set up of the team I have also been providing weekly financial reports

and been a key member in producing the budgets for 2007/2008/2009

Corus Hotel Stevenage - May 2004 - Aug 2006

Operations Manager

Having been involved in hotels from a young age I took the opportunity to

join the team at the Corus hotel and begin my career in the hospitality

industry. I feel I have a passion for this industry and although I only

spent a year working in IT, it proved to me that hospitality is where I

wanted to be. After joining the hotel I worked my way through all of the

departments, from housekeeping to reception. I was primarily working in

Food and Beverage, focusing on the service in the bars, restaurant and

banqueting and introducing controls and standards to enhance the overall

customer experience and increase the hotels profit. For the most part of

my employment at Stevenage, I worked independently covering all departments

due to shortages of staff. I was then promoted to Operations Manager. I

worked to improve the hotels liquor result and I introduced and maintained

Corus brand standards throughout the hotel. I covered the duties of GM

during transitional periods of management at the hotel and covered many

duties on a day to day basis.

Chetwood Associates - June 03 - May 04

Assistant to the Group I.T. Manager

As assistant to the Group I.T. Manager, I had to ensure that all systems

were in good working order, I had to run routine checks and make sure virus

protection was up to date. It was my responsibility to visit the other

offices and make sure the above was happening. I had involvement in the

sale of one office and the purchase of another. I worked on the

feasibility of the cost implications to the business.

Tesco Oct 2001 - August 03

Customer Service Assistant

Whilst attending Hills Road College in Cambridge, I worked at Tesco part

time. I started as a checkout assistant and within 2 months worked my way

up to the customer service desk. Duties involved dealing with customer

complaints, feedback and orders. We also had to deputise in the absence of

managers to run the front section of the shop, managing staff and cash and

key security.

Education

Bassingbourn Village College, Bassingbourn

Hills Road College, Hills Road, Cambridge

Qualifications

AVCE Business Management Studies:

Competitive Business Environment

Motivating and developing people

Business Finance

Business at Work

Marketing

Business Planning

Marketing and Promotional Strategy

Marketing Research

Management Accounting

International Trade

European Union and UK Business

A levels French

General Studies

GCSE's English, Maths, French, German, Geography, Science (2awards)

Design & Technology

Other Microsoft Word / Office

Lotus 123 & Windows

Powerpoint

Access

IGS

Guestline - Rezlynx

Auto C A D

Sage Accounting

Sage Payroll

Capcon

ADP Payroll

BIIAB - National Certificate for Licensees

Basic Food Hygiene

Health & Safety

NVQ Level 2 Food & Drink Service

CIEH - Level 3 Award in Supervising Food Safety in Catering

Personal Details

Single

Full Driving Licence

DOB - 04/02/1985

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