Monika R. Svensson

P.O. Box *** ( *A School House Lane, Tuxedo Park, NY 10987 ( 845-***-****

( abm95s@r.postjobfree.com

Office Manager / Administrator with demonstrated clinical and technical

abilities, and a reputation for excellent patient relation abilities and

delivering results. Qualifications include:

. Extreme proficiency with all front desk duties including scheduling,

confirming, insurance, referrals, prior authorizations, pre-

certifications, prescription approvals/refills, co-pays, etc.

. Medical assisting skills including prepping patients, plating strep

tests, urine, rapid testing, vaccines, height/weight, vision/hearing,

etc.

. Comfortable with heavy, multi-line phone systems. Communicates

effectively with clear, articulate voice.

. Effective planner for staff meetings, gatherings, and parties, including

drug rep luncheons.

. Skilled at processing and resubmitting denials/appeals and handling

billing questions.

. Excellent patient and provider support, accustomed to multi provider

facilities.

. Moderate and growing knowledge of medical billing, willing to take CPC

test.

. Helped to establish procedures, forms, and training manuals for new

offices.

. Values workplace: maintains appearance & has great work ethic.

. Treats patients and providers in a courteous, sensitive manner.

. Able to manage employee and provider schedules.

. Experience in both primary and specialty care.

. Familiar with EMR and transitioning to EMR.

. Ordering/managing office supplies.

. Computer and data entry proficient.

Education

Bachelor's of Science/Biology Concentration, 1999-2007 University of

Massachusetts Amherst

Multiple semesters on Dean's list

Software/System Skills

Medical Software including IDX, Medical Manager, Lytec, Athena ( Medical

Websites including Emdeon, Navinet and Pocket Scripts ( Managed company

website at www.beaconinternal.com ( Microsoft Word, Excel, PowerPoint,

etc. ( Type 90 wpm ( Registered user of NYSIIS and HPN.

Experience

2009-2010 Receptionist and Biller, Dr. Mary Mallavarapu, Pediatrics, New

City, NY

2008-2009 Office Manager in Training, New City Pediatrics, New City, NY

2008-2009 Patient Service Coordinator, Sport Physical Therapy of NY,

Spring Valley, NY

2008-2008 Administrative Support, Clipper Cardiovascular, Newburyport, MA

2007-2008 Charge Entry Clerk, Portsmouth Regional Hospital, Portsmouth,

NH

2007-2008 Data Entry Clerk, Diabetes Resource Center, Portsmouth, NH

2007-2009 Medical Office Specialist, Beacon Internal Medicine/HCA,

Portsmouth, NH

2007-2007 Medical Reception, Northampton Family Practice, Northampton, MA

2004-2007 Per Diem Medical Receptionist, CDPA, Northampton, MA

2001-2004 Medical Receptionist, Hadley Family Practice Hadley, MA

1999-2000 Medical Receptionist, Dr. Anna Chernov, Endocrinology, Nyack,

NY

1994-2000 Medical Receptionist, Dr. Kenneth Svensson & Dr. Isidor Rosen,

Nyack, NY

Professional Memberships

. American Psychological Association

. American Medical Women's Association

. Medical Group Management Association (MGMA)

. International Association of Administrative Professionals

Languages

. Moderate Conversational Spanish

. Acquired Brainbench Certification and Medical Spanish Certification

Additional Skills/Certification

. 04/2009 - pres BLS Certification June 2008

. Pre-NC/LEX and Pre-PAX/RN Exams completed with 98th and 99th percentile

scores

. Brainbench Certifications:

http://www.brainbench.com/transcript.jsp?pid=7460473

. 10/3/2007 Physician Services Billing Education (HCA)

. Advance Directives (Healthstream)

. Antibiotic Resistance (Healthstream)

. Basic Medical Spanish: HS-DM-ims02 (Healthstream Continuing Education

Certificate)

. Customer Service (Healthstream)

. The Fair Labor Standards Act (10/29/2007 HCA)

. Informed Consent (Healthstream)

. Managed Care Payor Terminology (Healthstream)

. Medication Safety I and II (Healthstream)

. Patient Rights (Healthstream)

. PC Skills (Healthstream)

. Rapid Regulatory Compliance Non-clinical I and II (Healthstream)

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