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Customer Service Manager

Location:
Salt Lake City, UT, 84118
Posted:
March 09, 2010

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Resume:

Sharon Eason

Cell: 310-***-****

e-mail: abm94k@r.postjobfree.com

Summary:

. Managed purchasing department based on category lines.

. Trained buyers on purchasing and negotiations techniques, how to watch

markets for trends and how to book commodities.

. Kept sales department updated on market conditions and forward any

articles relating to food cost.

. Managed bid department which prepared bids for schools and state

agencies.

. Managed bill-back department and arranged special pricing for large end

users.

. Negotiated inbound freight with carriers for best rates.

. Created several training manuals for new employees.

. In marketing department, set up programs for sales meetings, customer

food shows and monthly promotions.

. Established a product recall procedure - attended a class in Richmond, VA

where we created forms and put together procedures for purchasing,

customer service and warehouse with instructions.

. Produced a non-foods catalog for customers' use (equipment and

smallwares) to promote the category.

. Worked on solutions with buyers who encounter problems.

. Reviewed daily and monthly inventory reports.

. Maintained a service level of 99% or higher and turned inventory 25 times

per year.

. Reduced inventory overstock and closeout items by working with suppliers

to move product.

. Resolved issues with purchase orders and invoices.

Superior Anhausner Foods, Los Angeles, CA 07/02 - 06/09

Vice President of Purchasing/Marketing

. Company has grown in sales from $27 million to $80 million in six

years.

. Leadership in purchasing and marketing was a crucial element to the

success, and growth of the company - added from $200,000 the first

year to over one million dollars in income for the company.

. Managed a team of buyers and two clerks involved in purchasing,

marketing, bids, inbound freight and bill backs.

Nicholas and Company, Salt Lake City, UT 03/95 - 11/01

Category Manger

. Managed various categories including: frozen foods, chemical,

equipment & smallwares, paper and disposables, dry goods, canned and

commodities

ABC Storage, Salt Lake City, UT 03/93 - 03/95

Property manager for two properties

. Worked on my business degree

Zellerbach Paper, Salt Lake City, UT 03/86 - 11/92

. Buyer of Fine Paper

American Stores Buying Co., Salt Lake City, UT 03/83 - 03/86

. Purchased private label products for 12 in-transit warehouses

Education:

BSBA, University of Phoenix 1995

Total Quality Management 1992

HACCP training 2006

Recall procedures 2006

Awards:

1995. Recipient of third quarter buyer/merchandiser

1996. Recipient of Silver Penguin award (2nd place nationally)

1997. Recipient of first and third quarter buyer/merchandiser

Buyer of the Year "Crystal Ball"

1998. Recipient of Silver Penguin award, and promoted to

Category Manager.

1999. Recipient of the Golden Penguin award.

Over the years have served on the Board of Directors for Babe Ruth Little

League and President for Bobby Sox fast pitch softball. Have also served

on several committees or youth football league fund raisers and team mother

- enjoy boating and swimming



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