Customer Service Sales

Veronica Spoores

***** ********* ***** • Constantine, MI • 269-***-**** (Cell phone)

********@*****.***

Objective: To obtain a position in the customer service field in which

I can utilize my excellent communication skills.

Experience:

MichiganWorks! Three Rivers, MI

Case Manager Assistant Volunteer 01/2010 to Present

• Assist customers with computer based resume input.

• Ensure completion and printout of required Unemployment

paperwork.

• Assist with internet job searches.

• Clean/organize computer stations and common areas.

• Compile usage statistics for monthly reports as needed.

• Organize and refill information display racks.

• Print out and update the “Job Postings” books.

• Monitor and provide assistance to customers as they take on-

line employers tests.

• Direct customers to the appropriate staff member for

assistance.

• Search web sites for job postings appropriate to customer base.

• Refill fax/copy machines with paper as needed.

R and M Auction Vicksburg, MI

Clerk/Cashier 07/2004 to 08/2009

• Recorded and filed paperwork for all items sold, tallied grand totals

at the end of the day.

• Calculated owners commissions and paid consignors.

• Completed cash transactions for buyers at the end of sales.

• Answered phones and greeted customers.

Elkhart Plastics Incorporated Middlebury, IN

Shipping/Receiving Clerk 10/2002 to 8/2004

• Verified and kept records on incoming and outgoing shipments.

• Counted, weighed and measured items of incoming and outgoing

shipments to verify information against bills of lading, invoices,

orders and other records.

• Scheduled and determined method of shipments, utilizing

knowledge of shipping procedures, routes and rates.

• Routed items to departments.

Arvco Containers Kalamazoo, MI

Payroll Clerk 11/2001 to 08/2002

• Compiled payroll data such as hours worked, sales and piecework,

employee identification number and taxes, insurance and union

dues to be withheld.

• Recorded changes affecting net wages, such as exemptions,

insurance coverage and loan payments for each employee in order

to update master payroll records.

• Reviewed wages computed and corrected errors to ensure

accuracy of payroll.

• Recorded data concerning transfer of employees between

departments.

• Prepared and issued paychecks.

Education: Mendon High School Mendon, MI

Diploma 2000

• Graduated Cum Laude.

• Maintained a 3.7 grade point average.

• Additional courses taken in Business.

Highlights: • Cheerful, self-motivated, goal-oriented, organized and

efficient.

• Adept at both oral and written communication. Interact effectively

with individuals of all levels.

• Thorough understanding of computer programs including Microsoft

Word, Excel, Access, and Power-point, also knowledge of the

internet and e-mail.

• Trained in areas that include bookkeeping, filing, the use of fax

machines, copiers, and multi-phone lines.

References: Available upon request

Contact this candidate