Manager Customer Service
Resume:
DON BOONE
Manhattan, Illinois 60442
815-***-**** Home
815-***-**** Cell
abm90l@r.postjobfree.com
Professional Summary
An accomplished and dedicated individual with extensive experience in
production/plant management, maintenance management, scheduling, and
employee development. Proven track record of impeccable attendance, team
orientated hands on worker.
Employment History
CALIFORNIA CARTAGE COMPANY, LLC., via ASG Staffing 8/2009 to
11/2009
Production Manager
Joliet, Illinois
Responsible for the Shipping and Receiving departments within a major
computer distribution warehouse.
. Provided a daily assessment of personnel needs to the General Manager,
based upon the nightly order receipt.
. Updated, distributed and enforced adherence to the Master Shipping
Requirements file, a spreadsheet of the national and international
customer compliance requirements. Eliminating the compliance complaints
of a major customer within first two weeks of employment.
. Worked with the Shipping and Receiving Supervisors to properly train
personnel to procedures.
. Verified and assured the status of all staged product at the start of the
day. This included product quantity, packaging quality and correct
status in the inventory system.
. Utilized WMS software, Red Prairie.
ITW DELTAR 2000 to
8/2009 Operations Manager
Richton Park, Illinois
Responsibilities included production, production scheduling, quality,
maintenance, manufacturing engineering, inventory, shipping, receiving, and
customer service.
Implemented various Kanban systems.
Implemented "Point of Use" storage to reduce product handling and reduce
WIP inventory.
Worked with the Molding Manager to improve gas-assist and In-Mold
decorating processes.
Lead the 5S program. Utilized 5S to initiate and track continuous
improvement projects.
Developed packaging to preserve product quality and reduce cost.
0. Managed multiple facilities. Trained and assisted Plant Manager with
startup of facility in Lexington, KY.
Coordinated numerous project transfers to the Richton Park facility.
Developed Annual Budget and Long Range Plan for my areas of responsibility.
ITW TEKFAST 1998 to
2000
Supplier Business Unit Manager
Frankfort, Illinois
Responsible for managing daily operations, resource planning, outsourcing
business, and supplier relations.
Assisted vendors in implementing and maintaining ISO 9001 or a robust ISO
based quality system.
Audited vendor quality systems.
Managed vendor base to improve on time delivery of product.
Outsourced business to vendor base based upon 80/20 analysis.
Established and monitored departmental budget.
ITW GRAPHICS
1997-1998 Maintenance Manager/ Operations Manager
Mazon, Illinois
Responsible for all machine and facility maintenance; in addition to
quality and production.
0. Determined schedules for daily work activities, based on work priority,
equipment availability and personnel.
Prioritized all equipment repairs. And assisted maintenance personnel with
repairs as necessary.
Performed purchasing function the Maintenance department.
0. Worked with Quality Engineer to implement ISO 9001. Created SOP's for
each manufacturing operation.
Monitored employees' work levels and reviewed work performance.
Established a critical inventory system for the Maintenance department.
Managed the Maintenance Department for an out of state facility.
Coordinated and scheduled installation of machinery from other facilities.
ITW-NIFCO, INC. 1992
to 1997 Plant Manager Lavergne,
Tennessee
Responsible for all manufacturing and quality functions at the TN facility.
Scheduled production and ran day to day operations, while reporting to an
out of state General Manager.
Trained all setup and production related personnel.
Achieved many quality accomplishments, including ISO certification in 1996.
0. Created and implemented a preventative maintenance program for all
injection molds and plant equipment.
0. Organized facility relocation to a larger facility in 1995; designed
layout of the new facility, scheduled sub-contractors, specified all
electrical and plumbing requirements, scheduled the inventory buildup to
accommodate the move, and organized the re-submission of the product to
the customers.
Education
Governor's State University University
Park, IL
Bachelor of Arts-Finance Concentration GPA:
3.71/4.0
Prairie State College Chicago
Heights, IL
Associates of Arts-Concentrated in Computer Programming
GPA: 3.76/4.0
. Member, Phi Theta Kappa and Alpha Beta Gamma Honor Societies
Additional Skills and Accomplishments
Member ITW Patent Society since 2002 American Red Cross
certified in First Aid
Utilized Microsoft 2007 Word, Excel and Outlook Certified Forklift
driver
Good mechanical skills
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