Customer Service Quality Assurance

SHEFALI SHROFF

*** ******** **., ******, ** *****

*********@*****.*** Cell: 267-***-****

OBJECTIVE

Account Payable Processor in the Accounting field.

. BS in Accounting start from Jan-2010 from Rutgers University - Camden

. AS in Business Administration from Gloucester County College, NJ, Dec-

09

. BS. In Mathematics from India

. Courses taken included: Managerial Accounting, Intermediate Accounting

I, Accounting I & II, Financial Management, Marketing, Law I & II,

Economics I & II, Physics I to V, Math I to V.

SUMMARY OF QUALIFICATIONS

. 3 years of accounting experience in financing and manufacturing

industry, 6 years of sales experience in the finance industry, 4 years

of education industry experience.

. Familiar with Accounts Payable (AP) and Accounts Receivable (AR), Bank

Reconciliations, Payroll Processing, Journal Entries and Financial

Statement.

. Proficient with MS Word, MS Excel, MS Power Point, MS Access, Windows

XP, Quicken and the Internet, Peach tree.

PROFESSIONAL EXPERIENCES

Applied Card System, Glen Mills, PA Mar-2007 to May2008

Collection Representative/ Account Receivable

. Provided customer account service in these areas: Billing, Account

Balances, Payments, Accounts credits and debits.

. Process charges and payments disputes on accounts.

. Maintain customers who wish to close the service by finding and

satisfying their needs.

.

. Effectively researched and resolved customer's delinquent account issues

by advising payment options and financial policies via phone and via

email and negotiating payment arrangements.

. Maintained the accounts billing system by updating all the written

correspondences received from customer and action taken on the accounts.

. Prepared daily and weekly reports showing: Inbound vs. Outbound call

volume, Targeted vs. Actual Amount Collected.

. Received "Employee of the Month" award Four time by collecting highest

money and help the organization to increases financial collection by

delivered excellent customer service continuously..

Verizon Wireless, Cherry Hill, NJ Oct-2006 to Dec- 2006

Customer service Representative.

. Worked with customer over the phone as well as in-person to resolve their

billing issues.

. Resolved technical issues with cell phone devices. Prepared new cell

phone devices for the replacement and tested them as per company's

procedures. Ordered a new device and prepared all necessary work orders

for maintenance requests

. Handled the cash register and maintained sells data within Excel

spreadsheets. Prepared daily reports showing: issues by category and

average time spent for those categories.

. Took inventory and prepared report for management and Microsoft office

products.

Kelly Services & CTB McGraw-Hill, Delran, NJ

Apr-2006 to Oct-2006

Mathematics Test Paper Scorer

. Evaluated mathematics standard test papers for middle school students.

Assigned appropriate scoring as per the evaluation.

. Received "Highest Accuracy with Speed" award. Understand the importance

of Quality Assurance.

Wawa Inc., West Deptford, NJ June-2005

to March-2006

Cashier

. Worked on the cash register during the morning rush hour. Maintained

inventory for cigarettes, batteries, coffees, soda.

. Achieved "Star Employee Award" twice. Received "Certificate of

Apparition" for serving best customer service continuously.

Dairy Den, India Dec-1997

to June-2000

Payroll Coordinator of Accounts Payable

Worked in Payroll department of a leading soft ice-cream machine

manufacturer. Assisted with payroll, tax, and account processing.

. Developed Excel spreadsheets holds compensations for about 800 employees.

. Prepared bi-weekly payroll after calculating base salary, deductions,

commissions, and pay increases.

. Worked under tight deadlines in order to achieve team goals.

Lloyds Financials, India Dec-

1995 to Nov-1997

Accounting Clerk

. Worked in the Leasing department of a leading financial firm. Worked in

team environment and performed these functions:

. End-of-Month activities, Monthly profit and loss (P&L) statements,

marinating balance sheet and re-conciliation.

. Provided details to the customers about various types of CDs and Mutual

Funds offered.

Personal:

. References will be furnished upon request.

. Quick learner, Team player, and Hard worker.

Contact this candidate