KEN G. CLATTENBURG

**** ******** **. *********: 913-***-****

Lenexa, KS 66227 abm8wv@r.postjobfree.com

http://www.linkedin.com/in/grizzzz

SUMMARY

Proven Manager of engineers, technicians and technology. Accomplished

Principal Engineer leading network forecasting, analysis and capacity

management for CDMA wireless network elements and advanced wireless service

platforms. Successful Network Planner and Project Manager of voice and data

network initiatives for enterprise customers. Skilled Consultant providing

network optimization and cost reduction studies. Experienced leader of

cross-functional teams. Highly effective commercial Technical Writer and

Trainer. Successful Teacher at community college level.

PROFESSIONAL EXPERIENCE:

VERIZON TELECOM, Lenexa, Kansas 2007 - 2009

Manager Operations

Managed a field operations branch generating $6.9M in revenue in 2008.

Responsible for P&L, customer satisfaction and employee development. Led

a team of 12 technicians installing and maintaining voice equipment

(Nortel, Avaya, Alcatel-Lucent) and data equipment (Cisco, Juniper) for

enterprise customers in four states. Ensured workplace safety. Maintained

relationships with vendor and sub-contractors providing staff

augmentation. Managed administration, fleet and logistics.

. Exceeded margin targets in 2009 by 5 percentage points in a year of

declining revenues by minimizing overtime, reducing unnecessary

driving and tighter margin review of sales contracts.

. Led the retention of 3 major customers through successful resolution

of complex system stability issues and negotiating customized

maintenance solutions.

SPRINT NEXTEL, Overland Park, Kansas 2005 - 2007

Manager Network Forecasting & Analysis

Managed a team of 7 highly skilled engineers, mathematicians and

statisticians who created forecasts for wireline products that included

IP, IP VPN, Ethernet, MPLS, ATM, frame relay, PRI, BRI, Long Distance,

Toll Free, Conferencing and Private Line, driving $500 MM in capital

spend. Developed executive decision support analyses and presentations.

Engaged in product life cycle reviews with sales, marketing and finance.

. Directed the development and implementation of the first integrated

wire line capacity build plan that drove an annual capital budget of

$500M

. Energized the team to win 8 excellence awards and 1 Circle of

Excellence award in the 1st year.

SPRINT, Overland Park, Kansas 2001- 2005

Principal Engineer Network Forecasting & Analysis

Led 4 Network Engineers providing wireless subscriber and product demand

forecasting in support of capacity planning and $1.3B in capital spend on

a CDMA wireless network that included Nortel, Lucent and Motorola

switching and RF elements.

. Developed pre and post-launch call models for the following

technologies and services to improve forecast accuracy to within +/-

5%, avoiding $millions in capital spend.

IS-95 Directory Picture Mail PDSN

Assistance

1xRTT Operator Services Multimedia Services Home Agent

1xEvDO rev Prepaid (Bright) Video Mail AAA

0

1xEvDO rev Voice Command Ready Link (PTT) 1KTV

A

Voice Mail Location Based MobiTV Email

Services

Long Release Link Voice Activated Real One

Distance Trunking Voice Mail

. Led the Capacity Management team to successfully meet the demand of

30M subscribers on:

Voice Mail Operator Directory Long Distance

Services Assistance

SS7 HLRs SMS 2-Way SMS

Over The Air Voice Command 1KTV Real One

Function

Multimedia Picture Mail Video Mail Ready Link

Services

MobiTV Chat Games 3rd Party IM

. Provided ad hoc analyses and delivered weekly executive level

presentations on marketing initiatives, sales programs, call model

development and traffic growth..

. Identified $12MM annual savings in network T1 trunk reductions by

analyzing all voice services.

. Identified rapid traffic growth in the 9 PM peak. Collaborated with

the business units to launch the 7 PM plan to spread usage and reduce

network capacity requirements by ~15%.

. Identified call failure increase and led root cause analysis to reduce

failures by ~60 %.

SPRINT, Overland Park, Kansas 1997- 2001

Senior Engineer

Led 3 Network Engineers managing capacity on >500 platforms and preparing

forecasts for wireless voice products. Designed reporting mechanisms for

key performance indicators. Collaborated with subject matter experts to

build topology plans, call models, and forecasts.

SPRINT, Overland Park, Kansas 1996- 1997

Network Engineer

Designed many of the first tools and methods used by Sprint PCS to

collect, report, and analyze wireless performance data. Monitored

performance data to identify capacity constraints.

AIRNET COMMUNICATIONS, Melbourne Florida 1995 - 1996

Member of Technical Staff (Technical Writer)

Developed marketing collaterals and sales proposals. Produced field

technical manuals for AirNet's Base Transmission Station and Base Station

Controller.

SEISCOR TECHNOILOGIES, Tulsa, Oklahoma 1993 - 1995

Technical Writer

Wrote and published technical documents for T1 carrier systems. Designed

and delivered technical training seminars. Supported system design and

field service engineers.

TRENT UNIVERSITY, Peterborough, Ontario, Canada 1989 - 1992

Telecommunications Manager

Managed budget and 3 staff. Designed and implemented new voice and data

services. Designed a campus safety system that won an award of excellence

from the Council of Ontario Universities.

KGC TELECOM SERVICES Lakefield, Ontario, Canada 1987 - 1989

Telecommunications Consultant

Self employed. Provided voice network optimization services.

Concurrently, a part-time professor at Fleming College, teaching

Telephone Systems installation and maintenance.

AMERICAN AIRLINES, Hartford, Connecticut 1985 - 1987

Field Communications Representative

Advised airline operations managers, marketing managers and travel

agencies. Designed voice and data communications for American's mid-field

terminal at Dulles International Airport.

FLEMING COLLEGE, Peterborough, Ontario, Canada 1982 - 1985

Teaching Master and Program Coordinator

Founded the first college program in North America to teach unemployed

adults to become telephone key and PBX technicians. Interfaced with

industry advisors and counseled students. Demand led to a successful post-

secondary program.

. Co-author of "Digital, Analog and Data Communication".

AMERICAN AIRLINES, Toronto, Ontario 1979 - 1982

Field Communications Representative

Managed a voice and data network that served American's operations in

Canada and upstate New York. Analyzed traffic for the reservation call

center. Optimized the network.

HONEYWELL CANADA, Toronto, Ontario 1976 - 1979

Commercial Service Representative

Serviced automated environmental, fire, security, and process control

systems.

BELL CANADA, Toronto, Ontario 1971 - 1976

Craftsman

Test board repair analyst. Repaired and installed Nortel residential,

key, and PBX equipment.

EDUCATION AND PROFESSIONAL DEVELOPMENT

. DeVry Institute, Digital Industrial Electronics Diploma.

. 1500+ hours of technical, safety, business and behavioral training

with major employers.

. 1 years completed at Ryerson University, Electronics Engineering,

Toronto Canada.

ACCREDITATION AND MEMBERSHIPS

. Past member of the Ontario Association of Certified Engineering

Technicians & Technologists.

. Past member of the Association of College and University

Telecommunications Administrators

ADDITIONAL SKILLS

Mentoring, coaching, team building, root cause analysis, change agent.

Expertise in Microsoft Access, Excel, Outlook, PowerPoint, Word, Visio, &

Project. Experience with Corel Graphics Suite, ADC Metrica, UNIX, Windows

2000, XP, &Vista, Adobe Illustrator & PageMaker.

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