Manager Customer Service

Brent Ziegler

**** ******* ****

Hilliard, OH, **026

715-***-****

*************@*****.***

Objective

. To obtain a management position for a growing company in the food,

dairy, or beverage industry and help optimize production.

Experience

Nov. 2001 - Jan. 2010 ESE, Inc. Marshfield, WI

Application Specialist

. Standardized quality testing and production processes using improved

techniques and equipment for hundreds of plants throughout North

America & Canada

. Utilized interpersonal, problem solving, and analytical skills in

Customer Service Manager role to support hundreds of customers while

supervising multiple technicians

. Successful as inside & outside sales person leading to 50% increase in

highly technical equipment sales

. Provided technical expertise and support by creating easily understood

standard operating procedures, software manuals, white papers, and

case studies

. Setup onsite and web conference training programs which doubled

effectiveness

. Strong familiarity with Lean manufacturing, food safety, HAACP, and

GMP's

. Highly experienced with Word, Excel, Power Point, Map Point, ACT, &

Outlook

Oct. 1999 - Nov. 2001 Sorrento Lactalis Arpin, WI

Lab Manager

. Supervised performance of 7 lab technicians in a state certified

laboratory

. Doubled testing capacity in 1 year through improved cross training

program

. Created Certificates of Analysis for customers, corporate quality

reports, standard operating procedures, mass balance reports, and

performed internal audits

. Proficient in all areas of dairy lab, including patron milk testing,

cheese testing, microbiology testing, environmental screening, and

result reporting

. Completed maintenance training program on Foss equipment

. Highly experienced with various LIMS, Word, Excel, Power Point, &

Outlook

Oct. 1996 - Dec. 2002 Stadium Bar Madison, WI

Bar Manager

. Supervised over 30 bartenders working 3 separate bars

. In charge of supplying bars at all times, opening, closing, and

verifying receipts before deposit

. Responsible for insuring 10,000+ Wisconsin Badger fans in the bar had

a good time before & after the game

Education

Aug. 1996 - Aug. 1999 University of Wisconsin Madison, WI

. Bachelor of Science

o Major: Chemistry

Aug. 1994 - May 1996 University of Wisconsin Marshfield, WI

. Student Ambassador

o 1995 - 1996

Interests

. Golf

. Hunting

. Fishing

. Traveling

. Crocheting

Memberships

. Institute of Food Technologists

. Wisconsin Lab Association

References

John Martelli

. Geneq, Inc. - Montreal, Quebec, Canada

. Biotechnology Department Supervisor

. Phone: 514-***-****

. Email: ************@*********.**

Andrea Garneau

. Geneq, Inc. - Montreal, Quebec, Canada

. Technical Sales Representative

. Phone: 514-***-****

Grant Darlington

. Robert Rothschild - Urbana, OH

. Director of Operations

. Phone: 800-***-**** Ext. 234

. Email: ***********@****************.***

Eugene Butzer

. Sorrento Lactalis - West Seneca, NY

. QA Manager

. Phone: 716-***-****

. Email: *******@**************.***

Jim Murphy

. Sorrento Lactalis - West Seneca, NY

. Director Quality Operations

. Phone: 716-***-**** Ext. 2223

. Email: *******@**************.***

Joni Fagan

. Ken's Foods - Marlborough, MA

. Corporate Quality Assurance Manager

. Phone: 508-***-****

. Email: ******@*********.***

Lauren Keilbach

. Kozy Shack - Hicksville, NY

. Senior Product Development Manager

. Phone: 516-***-****

Dave Staniforth

. Packaging Systems

. Regional Sales Manager

. Phone: 952-***-****

. Cell: 612-***-****

Contact this candidate