Customer Service Manager

Tsgereda Gebregziabher

**** ****** ******

St. Paul, MN 55104

Tel: 651-***-****

E-mail: abm8vj@r.postjobfree.com

Education: Hamline University, St. Paul, Minnesota

. Bachelor of Arts Degree: graduated May 24, 2003

. Certificate: ABA approved Paralegal Certificate

. Currently enrolled in the graduate program, Public

Administration

Experience: CrossingBarriers, Community Action Building, St. Paul, MN 2009

. Attended Advisory Board meetings, school Board meetings.

. Reported to Director of CrossingBarriers with updated

minutes

. Worked as an outreach worker and Program Assistant,

attending meetings with community organizers

. Drafted letters, communicated with focus group leaders.

. Assisted focus group leaders to help develop their

leadership skills

. Created Leadership Training Manual

U.S Bank, St. Paul, MN 2007-2008

. Cashed checks, accepted deposits, made payments, processed

withdrawals, sold bonds, processed paper works, sold

travelers checks

. Handled large sums of cash

. provided excellent customer service by greeting customers,

answering questions, updating customers with promotional

information

. directed customers to the appropriate banker or manager to

address loan questions or concerns

Law office of Hargwayne Gegziabhre P.A 2003-2006

. Worked as an Immigration, Personal Injury and Family law

paralegal

. Assisted attorney prepare for, hearings, trials and

meetings.

. Investigated personal injury cases

. Prepared written memos to help attorney determine how the

case should be handled

. Prepared legal arguments, drafted pleadings and motions to

be filed with the Court

. Negotiated with Claim Representatives to settle Personal

Injury cases

. Obtained affidavits

. Organized and tracked files of case documents and made them

available for attorney

. Maintained financial office records

. Prepared Immigration and Personal Injury Forms from start

to finish

. Prepared and filed Marital Termination Agreement with

Family Court

. Wrote letters to clients and scheduled appointments

Hamline University of law Library, MN 2001-2002

. Worked as a law Library Assistant, circulation desk, Oct,

2002

. Paid close attention to patron's questions and concerns and

directed them to the appropriate office accordingly

. Organized library material and shelved them in the

appropriate place for patrons to find material easily

. Provided service to patrons by searching, retrieving and

entering data using the Library computer system

. Assisted in organizing loose- leaf updates

Robert Hogland law firm, St. Paul, MN 2002

. Paralegal Intern, 2002

. Drafted memos to clients and mailed them out making sure

that they have sufficient stamps

. Answered busy phone calls

. Organized files in a manner that they are easily located

. Copied and organized documents for attorney and senior

paralegal

Interpreter, University Language Center and A-Z Interpreting

services

. Worked for professional interpreting agencies, 2002-

currrent

. Interpret Amharic and Tigrigna languages for non- English

speaking families, in clinics, hospitals, legal settings,

schools and home visits.

Appreciation

. Received an appreciation letter from Hamline University for

supervising and helping Interns succeed in their

internships

Volunteer:

Car Ownership, Community Action, St. Paul, MN

. Provided information and requirement of loan eligibility

. Screened applicants over the phone

. Followed up of phone calls in a timely manner

. Directed concerns of applicants to the appropriate staff

References:

Available upon request

Contact this candidate