Customer Service Sales
Resume:
Lea M. Warner
Springdale, AR 72762
Mobile: 479-***-****
Email: *************@*****.***
Summary of Qualifications
Quick learner, highly organized, detail and goal oriented, work well alone or with a
team, self-starter and highly motivated to succeed.
Over two years experience using Retail Link in Wal-Mart merchandising.
Nine years of direct customer service.
Managed and developed people to join me in management from hourly positions through mentoring and
training.
Professional Experience
Berry Plastics - Flexible Films Division January
2008 – March 2009
Sales Assistant
Handle all administrative work for 14 sales representatives nation-wide.
Manage weekly sales and management itineraries.
Create and manage Access databases.
Create and maintain confidential reports for VP.
Run sales analysis for representative and regional managers by customer.
Maintain pricing database to correct and verify incorrect pricing on purchase orders quickly and
efficiently.
Work with Customer Service to process samples and pricing.
Communicate deadlines and manage timelines for weekly and monthly reports from upper management.
North Arkansas Symphony September 2006 –
January 2008
Executive Assistant for a Non-Profit Organization
Assisting the Orchestra Manager and Music Director/Conductor with office duties including, but not
limited to, managing office supplies, answering phones, greeting guests, financial dealings, schedule
management for the team and meeting preparation.
Work daily with Microsoft Office software.
Process all invoices and checks.
Helped rebuild accounting process with our outside accounting goup.
Helped with all marketing and promotional materials including program planning and printing for all
performances, handling ads in several publications, ad sales for performance programs, and setting up and
execute direct mailings for fundraising.
Editing content for programs, brochures, ads and the website.
Track ticket sales and run analysis when needed.
Take board meeting minutes.
Solicit funds from Symphony supporters.
Answering questions and solving/preventing issues from patrons.
Help plan and manage events to raise awareness for the organization.
Track all funds coming in from supporters in ACT!, a database management software.
Networking before concerts and at local events to broaden the patron base for the symphony.
Talk/Meet daily with important members of the community.
Wal-Mart Stores, Inc December 2002 –
January 2006
Merchandising Assistant
Work directly with buyers, stores, and suppliers to move merchandise into our stores.
Extensive computer, Microsoft Office, and telephone usage.
Deal daily with suppliers, internal management, and external customers.
Use several Wal-Mart computer systems including Retail Link.
Employment Practices, Office of Diversity
Work daily with people, from store associates to officers of the company, to reach our goal of educating
associates about diversity.
Maintaining professionalism throughout the day in e-mail, over the phone, and in person.
Trained in Diversity Management and Inclusion.
Merchandising Assistant
Work directly with buyers, stores, and suppliers to move merchandise into our stores.
Extensive computer and telephone usage.
Deal daily with suppliers, internal management, and external customers.
Use several Wal-Mart computer systems including Retail Link.
Was a “go-to’ person in the department and asked to complete tasks that were normally handled by
department management.
Recognized several times for outstanding performance in my work and customer service.
Was awarded an Outstanding Performance Award for customer service at a Manager’s Meeting.
CSF Enterprises, Café Santa Fe Franchises August 2001-
January 2003
Assistant General Manager
Managed over 30 direct reports.
Inventory management and control.
Daily direct customer service.
Inter-city business interaction.
Staff recruiting and retention.
Mentored staff and helped bring hourly employees into management.
References available upon request.
Contact this candidate