Project Manager Customer Service
Resume:
Laura Davis-Brehun
*** ******* ****, ***********, ** 44241
abm8s9@r.postjobfree.com
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Objective
Results-driven professional eager to contribute telecommunications
expertise, as well as dynamic project management and customer service
skills toward actively supporting a progressive organization in optimizing
performance.[pic]
Profile
Offering progressive experience in telecommunications project management
and client servicing, with consistent results in achieving company goals.
Dynamic communication, presentation, relationship building and problem-
solving abilities. Excel at interacting with broad populations including
senior management, staff, and clients. Highly versatile; quickly master new
roles, responsibilities, technologies, and environments. Facilitate smooth
communication between staff and senior personnel and expedite workflow to
attain objectives.
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Project Management ( Telecommunications Operations ( Team Building (
Strategic Planning
Process Improvement ( Multitasking & Prioritizing ( Compliance ( Customer
Service
Negotiations ( Research & Planning ( Resource Allocation/Administration
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Career Background
AT&T Communications 2000-
Present
Project Manager
. Contribute industry expertise and dynamic leadership skills toward
overseeing all aspects of multiple, large-scale PBX voice, video,
networking and structured cabling telecommunication projects.
. Successfully direct numerous projects using standard Project Management
methodologies (PMI) to initiate, plan, execute and control
administrative/project closures.
. Key projects includes: East Liverpool Hospital, Summa Health, Parkview
Federal, Timken, United Way of Cleveland, Euclid City Schools and City of
Cleveland 911.
. Strategically plan, coordinate and oversee projects to maximize use of
resources while controlling costs and meeting customer timelines, budgets
and expectations.
Norstan Communications 1997-
2000
Project Manager
. Exhibited solid leadership qualities in supervising installations of
voice, data and structured cable systems ranging from $5K to $500K,
including Lake Hospital, AAA Motorist, Discount Drug and Severance Hall.
. Steered inventory control and completed efficient, timely installations,
while ensuring customer satisfaction and profitability.
. Applied advanced communication and interpersonal relation skills toward
building key relationships and managing technicians, engineers,
designers, trainers and contractors.
. Mentored, motivated and developed staff, playing an instrumental role in
the development of top performing team members.
. Conducted comprehensive review and analysis of daily operations to
define, develop and implement targeted procedural and program changes to
optimize productivity, efficiency and performance.
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Career Background continued...
Norstan Communications, Brecksville, OH
1996-1999
On Site Systems Administrator
. Appointed to serve as Project Manager for all department moves and
installations, with full accountability for software and hardware
reconfigurations for the PBX and Phone Mail systems.
. Oversaw moves adds and design changes for all five locations of Lake
Hospital Systems.
. Spearheaded the design and implementation of ACD and Call Processing
applications for Norstan install base customers.
Warwick Communications, Cleveland, OH 1995-
1996
Project Coordinator/Product Trainer/Inside Sales
. Demonstrated project management skills in overseeing the design, training
and system administration on all Warwick products, which included 10
Phone Systems and 12 Voice Mail systems.
. Served as primary liaison between Customers, Sales Department and the
Installation Department, ensuring smooth flow of communications and
workflow.
. Trained customers both on an individual basis as well as in groups of 10-
500.
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Education
Bachelor's Degree in Legal Studies (In Progress) - Kaplan University,
Graduating in 2010; Current GPA: 3.85/4.00
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Certifications
9751 Rolm Installation and Administration
Phone Mail Installation and Administration
Nortel Basic Installation and Administration Option 11 Option 61 and 81
Nortel Basic ACD and Nortel Bar/Nars
Nortel Call Pilot voice mail 8.0
Nortel MCS 5100
Nortel Succession Voice over IP
Nortel Symposium Call Center
Cisco AVVID IP Call Manager 6.0
Cisco Unity Voice Mail 7.0
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Affiliations & Community Service
Member - National Society of Collegiate Scholars
Volunteer - Cleveland Battered Women's Shelter, 12 years
Contact this candidate