Customer Service Administrative Assistant

Moniika Baldwin Antioch, CA *****

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abm8qm@r.postjobfree.com . Cellular 925-***-****

Background

** ***** ** * ********** operations materials coordinator. Extensive

experience as an inventory management specialist, planning and coordinating

projects. 7 years of success as an administrative support professional;

adept at working in a fast-paced environment demanding strong

organizational, leadership and interpersonal skills.

Committed to exceptional customer service; driven by challenges. Detail-

oriented and resourceful in spearheading, organizing and completing

projects. Ability to multitask effectively.

Liaison for company executives and staff; Supporting ELS (English as a

Second Language) Program Students, Grant Proposal Writing, Writing and

typing correspondence; creating and implementing new processes to increase

efficiency.

Enthusiastic and organized work ethic - focused on motivating others to

succeed

Summary of Qualifications

Operations Planning/ Material Coordination

. Vocal in stating issues and potential problems as well as provides

possible solutions with detail and

analysis

. Maintained an average of 99.97 service levels, weekly case fill

rates above goal 51 out of 52 weeks.

. Worked with Customer Service teams to provide sourcing guidance for

promotional events (i.e.

Walmart) through order spreadsheets.

. Achieve Finished Goods Inventory Targets of 61,5000 tons in June

2008.

. Met redeployment budget through opportunistic Full Truck Load

resourcing and Seasonal RDC

management.

. Identify and execute cost savings initiatives. Reducing freight

dollars in our logistics and

transportation business partners.

. Support Supply Planner on demand analysis for weekly production

planning reviews with plant

personnel.

. Manage Packaging Material inventories to effectively utilize

production and storage capacity to

minimize costs.

. Support the business by effectively and efficiently managing

information that impacts Supply Chain

performance.

. Experience in regulations compliance and quality control.

. Manage projects effectively, end to end.

. Ability to work with vendors, customers and employees.

. Excellent communication skills both verbal and written.

. Accomplished at working in a team environment.

. Quality employee with attention to details.

. Ability to handle multiple and frequently changing priorities.

Administrative

. Developed and monitored project outcomes.

. Managed clinical agency contracts and managed minimum office budget

of $400,000.

. Supervised 1 office assistant and 3 work study students.

. Coordinated special events including graduation luncheons, fundraising

luncheons.

. Provided instructionally related clerical, technical and

logistical support for staff.

. Assisted students in meeting institutional registration and

departmental course enrollment deadlines.

. Understanding the College policy and procedures for the

registration process and entry requirements.

. Maintain effective working relationships with students, vendors

and suppliers; serve as liaison for organizational unit.

. Maintain department records and agency contracts.

. Assisted in office preparations for accreditation visits and

grant proposal writings.

. Oversee office expenses and maintain operating budget.

. Placed Savings & Loan rate advertising placements.

. Successful coordination of promotional events.

. Process Property/Casualty Insurance claims.

Legal Internship - Clorox 2/09-5/09

. Participated in the preparation of documents in a

Patent/Trademark Infringement case.

. Recovered documentation to build a history of registered product

specifications & registrations in prep for case.

. Reviewed Co's advertising label review process and provided

process improvement recommendations.

. Researched documentation to prepare for products liability

litigation.

. Participated in document research, discovery and document

preservation processes.

. Reviewed IP Training Modules for accuracy.

. Reviewed HR Private Policy documents for editing purposes.

Operations/Materials Coordinator/Administrative Assistant

6/1999-Present Clorox Oakland, CA

Administrative Assistant - Nursing Dept. 9/1992-6/1999

Holy Names University Oakland, CA

2/09 - 5/09

Education

B.A., Psychology 1999

University of Holy Names Oakland, CA

Paralegal Certificate 2007 - 2010

University of the East Bay Concord, CA

Skills

General Office Equipment, Proficient in: Word, Excel, PowerPoint, Access,

Lotus Notes, Mainframe Systems

Production

SAP ECC 6.0 Materials Management

Design and Development

SAP ECC 5.0 Recipe Management

SAP ECC 5.0 Document Management

SAP 4.6 & 5.0, BW Reports

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