Customer Service Security

Michael A. Friga

*** ********** *****

Mayflower, AR, 72106

Phone: 501-***-****

Email: abm8qd@r.postjobfree.com

Professional Experience Summary:

. Extensive overseas experience including 4+ years of continuous work in

fields of military logistics and heavy equipment operation in a combat

environment.

. Licensed and experienced in a variety of types of forklifts from 4k to

30k. Also licensed to operate the Rough Terrain Cargo Handler (RTCH)

container handling equipment.

. Supervisory level warehousing and supply & logistics experience with

both military support agencies & in civilian environments.

. Experienced security inspector. Expert knowledge of CTX, Rapid Scan X-

ray, and similar equipment operation. Familiar with standard security

TSA and Homeland Security protocols and procedures pertaining to

airline safety.

. Experienced rotary-wing airframe and power-plant repair specialist

with the U.S. Army, combat veteran. Combat CSAR and Medevac

experience.

Work Experience

Material Equipment Operator, October 2004 - Present

Kellogg Brown & Root Services, Joint Base Balad, Iraq

. Primarily assigned to providing heavy lift support to the Army

Movement Control Team (MCT) and the U.S. Air Force in the flight line

cargo processing facility on Joint Base Balad.

. On a daily basis, operates a variety of forklifts and RTCH type

vehicles to move containerized, palletized, and loose freight.

Responsible for safely downloading and uploading hundreds of pieces of

cargo and pallets daily from trucks and a variety of different types

of aircraft (IL-76, AN-12, DC-8, L-100, AN-124, etc).

. Receives and processes transportation movement requests (TMRs) from

customers and creates a daily work schedule that insures that the

balance of resources available is adequate for both the internal MCT

Air operations as well has handling the external TMR and unusual

circumstance operations.

. Works closely with MCT personnel to insure that all inbound and

transient cargo is separated and shipped out to the correct

destinations.

Security Screener, September 2002 - October 2004

Department of Homeland Security TSA, Little Rock, AR

. Provided frontline security and protection of travelers, airports and

airplanes by identifying dangerous objects in baggage and on

passengers. Responsible for preventing those objects from being

transported onto aircraft by utilizing a variety of high-tech

electronic and X-ray equipment such as the Rapid-Scan X-ray imaging

unit, ETD trace explosive detection unit, and CTX equipment.

. Utilized tact and professionalism while screening individuals for

prohibited items. Excellent customer service skills were cultivated

and developed while handling difficult customers afflicted with the

stress of airline travel.

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Equipment Operator/Inventory Supervisor, May 1990 - September 2002

Golden Eagle of Arkansas, Little Rock, AR

. Responsible for pulling product from the warehouse inventory to

complete customer requests, providing prompt and accurate service to

customers and co-workers, resolving problems, and answering questions.

. Determined proper storage methods for freight, identification, and

stock location based on turnover, environmental factors, and physical

capabilities of facilities.

. Prepared and maintained records and reports of inventories, price

lists, shortages, shipments, expenditures, and goods used or issued.

Prepared products, supplies, equipment, or other items for use by

adjusting, repairing or assembling them as necessary.

. Operated forklifts and dock trucks to load and unload freight,

operated under and met tight shipping deadlines.

U.S Army Reserves, November 1984 - May 1993

Crew Chief/Aircraft Mechanic, Various locations

. Responsible for maintaining unit aircraft. Maintenance included all

tasks ranging from basic preventive maintenance and inspections to

major overhauls of aircraft subsystem assemblies such as engines,

rotors, gear boxes, etc. Maintained accurate maintenance and flight

records for individual aircraft.

. Assigned primarily to Medevac operations; provided support and

movement for injured soldiers, civilians, and prisoners. Responsible

for providing assistance to in-flight medics in providing immediate

care for wounded personnel.

Supplemental Information

. Army MOS 67N Helicopter Repairer

. Certified Rough Terrain Cargo Handler (RTCH) and forklift operator

. References available upon request

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