Customer Service Quality Assurance
Resume:
CINDY HANSEN
ST CHARLES MISSOURI 63301
Email: abm8iv@r.postjobfree.com
SUMMARY
More than 20 years experience in Supply Chain Management. Quick
learner. Detail oriented. Conscientious, customer focused and a team
player.
WORK EXPERIENCE
SMS Solutions-LLC, Temecula, California, 2007-2009
Delivery Assurance Specialist
. Ensured that parts were delivered to production line on time.
. Facilitated weekly meetings; provided timely follow up on action
items.
. Conducted site visits; gained knowledge on unique and general site
operations.
. Proactively resolved issues between customer deliveries and
production / sales
. Developed key relationships with staff in all areas, which enabled
first time communications with the appropriate manager to address
issues.
ICL Saint Louis, Missouri, 2006-2007
Business Operation Planner
. Generated monthly production plan using APO on SAP.
. Created Excel spreadsheet tracking report for all customer orders
that identified backorders in shipping by customer and value.
. Prepared Excel spreadsheet to what machine and plant each product
was produced and at what warehouse the product was stored.
Tyco Healthcare, Saint Louis, Missouri, 1989-2006
Senior Production Planner
. Scheduled over 150 items.
. Scheduled parts at multiple manufacturing sites.
. Reviewed forecasts and actual customer orders to assure inventory was at
correct level.
. Communicated forecast errors to key management so that adjustments could
be made to the forecast.
. Instrumental in setting up meetings with planning, manufacturing
marketing personnel every week to work together to make the company more
effective in meeting customer requirements in a timely manner.
. Held monthly Sales and Operation Meetings with Management.
Inventory Analyst
. Created and maintained schedules for 9 different production buildings on
site.
. Managed the inventory at 5 outside warehouses for key customers
. Designed a spreadsheet to demonstrate the importance of MRP.
Pauwels Transformer Inc. Washington, Missouri 1986-1989
Inventory Analyst
. Involved with purchasing the raw materials for production.
. Reviewed and matched engineer's product designs to most effectively use
inventory in stock.
LeFebure Division of Kidde Cedar Rapids, Iowa 1980-1985.
Manufacturing Scheduler
. Learned basics of MRP to be used as a base for other positions that
would be held in the future.
. Set a schedule in the factory based on the output of MRP and the actual
capacity available in the factory.
Expediter
. Functioned as the key link between schedulers and the customer service
area to give promise dates to the customers
ORGANIZATIONS
Vice President of Education APIC's (1993-1994), Secretary (1991 -
1993) St Louis Chapter
EDUCATION:
The University of Iowa, Iowa City, Iowa BA in Economics
Bywater Quality Assurance Auditing Course
Dale Carnegie Effective Speaking and Human Relations
Fred Pryor Train the Trainer
Lotus, Excel and MS DOS classes.
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