Customer Service Manager

Ainsworth E. Burgess Jr. 715-***-****

************@*****.***

Professional Profile

Self-directed leader, with over ten plus years experience in the management, creation and development of

multi-faceted customer service based atmospheres. Customer Centric approach to problem solving,

decision-making and achievement of goals in rapidly changing fast-paced environments. Strong ability to

motivate, build consensus, coordinate interdepartmental resources and nurture relationships within all

levels of the organization.

1. 1.

Excellent management and leadership skills Effective problem resolution

2. 4.

Effective verbal and written communication skills Customer Advocate

3. 1.

Staff Training & Mentoring Relationship Building internal and external base

1. 2.

Strong organization and project management skills Effective time management

Professional Qualifications/Skills:

1. Lucent/Avaya, Clarify and Witness, ACD/CMS, & AS400

1. Microsoft Office, PeopleSoft & Blue Pumpkin

1. Six Sigma, Affinity Sales, Volt Tracker & CRM

2. Hudson HS Football Coach

Work History

Volt Services, Woodbury, MN 2008-2009

Account Manager

Call Center Team Lead 3M, St. Paul, MN 2005-2007

Application Team Lead LTCG, Woodbury, MN 2003-2005

Member Relations Mgr Affinity Plus FCU, St. Paul, MN 2002-2003

Operations Supervisor Best Buy, Woodbury, MN 2001-2002

Corporate Trainer Carlson-Wagonlit Travel, Mendota 1996-2001

Heights, MN

US Marine New York, NY 1981 - 1991

Education

John Jay College of Criminal Justice

Bachelor’s Degree

References

References are available upon request.

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