Sales Customer Service

Jerdona Alysia Rhodes

*** ****** ****** ******, ** 71055

Cell: 318-***-**** E-mail: *************@*****.***

Education: Southern University and A&M College - AACSB accredited

Baton Rouge, LA

Major: B.S. Management with a minor in Marketing (Sales

Concentration) Degree Conferred: December 2009

Qualifications Summary:

. Excellent interpersonal communication skills with executives,

colleagues, and clients

. Ability to work in a fast paced environment

and provide great customer service

. Excellent computer skills

. Detail oriented with proven ability to follow tasks through

completion

. Strong leadership and organizational skills

. Proven ability to increase sales and revenue by generating repeat

business and new business

Professional Experience:

Account Executive, Capital Area United Way

Baton Rouge, Louisiana

September 2009- December 2009

. Articulate the aim and objectives of the United Way fund drive and

seek community support and provide good written and verbal

communication skills

. Partnered with a Resource Development Associate to review a plan of

action, account status, and problem solving barriers on a weekly

basis and developed strategies and action plan for assigned accounts

Meeting with coordinators of accounts and giving presentations about

Capital Area United Way

. Maintained accurate records of account performance and

recommendations for next year's campaign closure forms

. Maintained accurate campaign databases on all assigned accounts and

cold calling some accounts

. Assured that accurate financial reports are received for all

accounts; increased accounts by 35%

SAE Analyst Intern, UnitedHealth Care

Metairie, Louisiana

May 2009- August 2009

. Conducted data analysis, setting parameters, working with

underwriting, ordered reports and coordinated reports for customers;

prepared adhoc reports for customers

. Prepared and coordinated renewal activities including block calls,

data collection and analysis, prepared renewal letters and

collaborated with an SAE to create and maintain a book of business

analysis

. Reviewed RFP responses for accuracy and coordinated all processes

regarding the RFP process

. Maintained accurate information in the Customer Relationship Database

(Atlas)

. Proactively gathered and analyzed data to position the SAE to consult

with the customer, including collection and analysis of a customer's

plan performance

. Assisted an implementation manager with renewals; Went over the

programs extensively (Orbit & CDX)

. Composed census reports using Vender Exchange and PRIME Reporter for

my mentor and other SAE's

. Structured a spreadsheet of all incumbent insurance carriers (BCBS,

Humana, and Coventry), information and their benefit plans. I

presented this information to Sr. Account Executives and my manager

for review and recommended that those plans be retired because they

did not generated the least amount of revenue of the past 5 years

Account Executive, Capital Area United Way

Baton Rouge, Louisiana

August 2008- December 2008

. Articulate the aim and objective of United Way fund drive and seek

active community support and provide good written

and verbal communication skills

. Partnered with a Resource Development Associate and volunteers to

review action plan, account status and problem solving

barriers on a weekly basis and developed strategies and action

plan for assigned accounts

. Maintained accurate records of account performance and

recommendations for next year's campaign closure forms

. Maintained accurate campaign databases on all assigned accounts

and cold calling some accounts

. Assured that accurate financial reports are received for all

assigned accounts

Community Relations Intern, Blue Cross Blue Shield of Louisiana

Baton Rouge, Louisiana

February 2008- August 2008

. Gained knowledge about Community Relations and Philanthropy

. Maintained an orderly promotions closet and created a inventory

database

. Filed and maintained all department files including sponsorships

and grants

. Maintained and created the Angel Awards and Team Blue databases

. Executed the planning, advertising, coordinating, and staffing of

fundraising and special events

. Maintained complex clerical records, and prepared accurate reports

from such records

. Ensured prompt delivery of time sensitive marketing and promotions

materials and that all documents are complete

Hurricane Sales Tax Analyst, LA Department of Revenue

Baton Rouge, La

March 2007-February 2008

. Managed and handled all aspects of the sales tax refund

. Trained new employees extensively with the tax program Gentax,

implemented policies and procedures to ensure security for clients

. Ensured that all documents required for the sales tax was properly

placed in Gentax

. Investigated and solved issues regarding the hurricane sales tax

credit and performed other related duties

Skills:

. Interpersonal skills, Data Analysis

. Knowledge of Microsoft Operating Systems

Collegiate Activities & Organizations:

. Phi Beta Lambda- FBLA 2008-Present (Executive Council- Program

Chair);Black Executive Exchange Program (Volunteer Coordinator);

Mastered the Suzuki Method (15 years); INROADS Alumni; Student

Leadership Council (The SLC was instrumental in meeting with the

accrediting body of the college of business); The Marketing and Sales

of Southern University(Volunteer Coordinator); Volunteer with the St.

Bernard Project (Hurricane Katrina); Volunteer at the Boys and Girls

Club-Recreation Coordinator of Intramural Games: Volleyball,

Basketball, Tennis and Swimming. (Webster and East Baton Rouge

Parish); Volunteer with Capital Area United Way

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