Customer Service Quality Control
Resume:
Patrick Dean
***** ********** ***** ***** ****, IL. 60403-0705
Email:abm8fh@r.postjobfree.com
SUMMARY
Seventeen years manufacturing background with nine years experience
supervising production, quality control and packing departments for major
manufacturing and distribution companies. Actively involved in daily HR
functions: training, recruitment, compensation and benefits, personnel
management, union labor relations and health/safety issues. Knowledge of
state, federal, OSHA and EPA laws and ensure compliance. Memberships
include Amcor White Cap Safety Committee. Managed overlapping duties with
strong results. Solid track record of developing cost-saving procedures,
as well as increasing internal and external customer satisfaction. Strive
to maintain knowledge of customer service issues. A dynamic leader and
team development specialist who empowers staff to raise their own
performance standards. Successfully coached rapidly changing departments,
facing redesigned work processes without interruption or decrease in
quality.
PROFESSIONAL EXPERIENCE
Carl Buddig & Co. South Holland,IL May 2008- May 2009
Leading manufacturer of sliced lunchmeat (available as bulk or portion
control) and shelf-stable sausage snacks.
Shipping Supervisor,
. Supervised 6 loader and 3 cooler personnel in a union enviroment.
. Maintain employee attendance, documation and disciplinary action, job
performance.
. Rotate inventory by code date for next day shipping.
. Check loader scans for loading accurancy.
. Set-up production for next day Fresh Express kits.
La Grou Distribution West Chicago,IL January 2007-May 2008
3rd party inbound and outbound shipper for Domtar Inc.
Warehouse Supervisor,
. Assist with outbound and inbound LTL freight in a Union environment.
. Ensure our shipments are received and processed in the most timely and
accurate way, avoiding left behinds and responsible for managing and
implementing safety, security and loss prevention procedures.
. Make customers and their needs a primary focus, develop and sustain
productive customer relationship.
. Assist with hiring and developing employees in safety, driving and order
fulfillments.
Prairie Packaging Bolingbrook, IL July 2006 - January 2007
Manufacturer and marketing of quality foam and plastic disposable products
for the US and foreign markets
Production Supervisor,
. Organize and facilitate daily production needs while meeting safety,
quality and production standards. Coordinate production flow of
different departments within the facility
. Responsibilities include safety of all employees, motivating employees to
gain efficiencies and meet targets/expectations. Training of employees
on safety, quality and productivity of high speed wrap and extruders.
. Respond to change in the environment and make correct decisions on any
issues that affect safety, quality and productivity
. Communicate any mechanical and or process deficiencies to the proper
personnel and follow through to completion.
. Ensure all employees are properly trained and adhere to GMP's and SOP's.
Partylite Worldwide Carol Stream, IL September 2003 - July 2006
Partylite which is part of Blyth Inc., candles & home fragrance company
annual sales of $1Billion in sales in 2005.
Warehouse Supervisor.
. Supervise, 30 Material Handler Operator in a fast paced order fulfillment
(pick-pack) warehouse using RF systems.
. Supervisory duties include training, coaching, mentoring, and daily
evaluation of operator's performance and attendance and annual
performance reviews.
. Identify problems and execute corrective action and special projects.
. Maintain 99% accuracy moving product from bulk warehouse's to
Distribution.
Amcor White Cap Chicago, IL May 1985 - March 2003
A leading global packaging company with annual sales of $11 Billion.
Manufacturing metal, plastic and composite closures. Amcor White Cap
purchased by Silgan Closures March 2003.
Production Supervisor (1999 - March 2003)
Supervised a staff of up to 65 individuals in the safe and timely
completion of all production requirements.
. Provided initial and on-going job training. Monitored and maintained
records on all aspects of job performance and completed annual
performance evaluations.
. Counseled employees up to and including disciplinary action regarding
attendance, job performance and adherence to company policies.
. Scheduled employee time (overtime, vacation and personal) to ensure
appropriate staffing level required to meet specified production needs.
. Provided adequate resources for employees to complete jobs: including
tools, materials and knowledge.
. Maintained communications with department manager, supervisors and others
as necessary to facilitate efficient operations.
. Oversaw product quality. Determined action required where quality does
not meet specifications. Worked closely with quality control personnel
regarding customer concepts and cap specifications.
. Analyzed malfunctioning machines and systems. Recommended corrective
actions and oversaw the completion of repairs and/or modifications.
Managed and recorded production results.
. Skilled in the use of measuring and sampling instruments.
. Oversaw GMP's on a continuous basis.
Twelve years of progressively responsible duties on production floor
Group Leader (1998 - 1999)
. Assisted mechanics in trouble-shooting 314 presses, F1AM, F3AM.
Distributed work assignments. Recorded press totals at shift end and
entered totals in SAP system. Counted racks in scroll warehouse.
. Operated punch press and assembled machines used to produce caps that
met product criteria.
. Completed line changeovers from one size to another. Ensured all
production measurements were correct.
. Sharpened die without removing from press. Installed dies and made
necessary adjustments.
. Used computer and gauges for statistical sampling checks and charting.
. Started up and shut down ovens.
. Ensured design specifications and inspected manufactured products for
defects.
. Performed sample reading of finished caps and input sample specifications
into on line computer system for data control.
Production Mechanic (1996 - 1998)
Mechanic Helper (1986 - 1996)
Carton Sealer (1985)
EDUCATION
Triton College, River Grove, IL
Graduate of Simeon Vocational H.S., Chicago, IL
PROFESSIONAL DEVELOPMENT
1999 - Certification, Skill Building II, Sponsored by the Management
Association of Illinois - Developing Leadership Skills, Managing Change
Effectively, Conflict Resolution Creative Problem Solving and Creating a
Positive Work Environment, First Responder/First Aid Team, Hazmat
Training,
Completed one course in Kempner Tregoe, Problem Solving
OSHA7005: Industrial Warehouse Safety 2006
TECHNICAL SKILLS
Certified Forklift Driver & Trainer (1999-present)
COMPUTER SKILLS
SAP, and Kronos System, Ceridian System,WMS System,RF System
Microsoft Word and Excel, Lotus Notes
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