Customer Service High School
Resume:
Maria E. Delgado
Brockton, Ma **301
Seeking a position with a financial institution to utilize my extensive operational experience with the opportunity for professional growth.
Work Experience
Jan 2006-Jan 2009 Ryan's Cleaning,Boston Massachusetts
Customer Service:
Daily Tasks:
Cleaning Offices
September 2000-May 2005 Loan Administrator,High Tech/Healthcare Division
Bank of America, Boston, Massachusetts
Serve as the primary liaison between the relationship managers and lead bank as agent for operative
and administrative matters concerning a lending relationship where Fleet serves as an investors.
Provide the highest quality of customer service.
Process transaction(i.e.,principal payments, loan advance, interest and fee payments, rate quotes)which adheres to corporate credit policy and credit procedures.
Provide strong levels of support on portfolios to ensure risk mitigation, policy compliance,data integrity,and customer retention.
Review legal documentation to accurately reflect loan/system accounting records set-up and subsequent loan activity.
Conduct scrubs,investigate customer requests,assist on assigned operational projects and resolve any loan portfolio issues in a timely manner.
Effectively monitored portfolios risk and insured solid data integrity.
Setup accounts on AFS,MIRCL,and CLU system.
Setup ACH lines and ensure it is in compliance with the credit agreement.
June 1980 – September 2000 Sr. Loan Processor, Real Estate/Agency Services Unit
Fleet National Bank, Boston, Massachusetts
Support Loan Officers to meet customers' demand. Provides clerical duties as required and assist with
research of loan problems and resolutions with Branch underwriters,support in ordering of credit and legal documents,title search,subordination agreement,analyze credit information,meet monthly goal,keep track of the daily communication of loan application and programs,develop and maintain favorable customer relations,answer customers inquiries involving loan application status,credit analysis,maintain appropriate journal notes/log regarding updates on status of loan.
Prepared reports for the productions statistic. Maintain vigilant control of the process ensuring all documents were properly receipted,identified and time stamped. Ensured that the person who is signed the credit write up is the person who is authorized to sign,based on the signature authoring level assigned to them by the corporation.
On the Business Consulting Group (BCG) Level-Consistently exceeded the job requirement of inputting to the excel spreadsheet format to record the receipt and tracking by BCG of all business sheet and attachments. Always meet the deadline for the very high volume level that was continuously given.
Education
Boston High School, Boston Massachusetts-High School Dipolma
Computer Skills
Microsoft Office Suite: Word,Excel
REFERENCES AVAILABLE UPON REQUEST
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