Tim L. Rieckmann, PMP

**** ******** ****** ( Shawnee, Kansas 66226 913-***-**** (

abm829@r.postjobfree.com

QUALIFICATIONS PROFILE

Commitment to success by ensuring that projects support a strategic charter

and project plan while focusing on customer satisfaction.

> 12+ years of progressive project management experience. Certified

Project Management Professional.

> Pursuing Certified Six Sigma Green Belt (CSSGB), Villanova University,

anticipate completion April 2010.

> Professional focused on predicting results, preventing risk, and

growing internal and external business.

> Capacity to embrace change and quickly adapt to new situations,

changes in direction, and altering priorities.

> Strong requirements analysis, data gathering, schedule, risk, and

proactive communication.

> Leverages sound project management methodologies to enable project

delivery. PMI, Agile, Six Sigma, Waterfall.

> Able to communicate complex issues in both oral and written form in

terms clearly understood by technical and non-technical audiences.

> Independent, team player with emphasis on actionable and collaborative

communications.

PROFESSIONAL EXPERIENCE

AGGRESSIVE MARKETING TACTICS, INC.

Project Manager SHAWNEE, KANSAS

October 2002 to June 2009

Provider of direct marketing and customer focused solutions. Managed

multiple simultaneous client implementations focused on fulfillment,

database analysis, lead management, direct marketing and process flows.

. Lead project teams focusing on program definition, database

construction, consolidation of customer information, and integration

of various independent systems.

. Implemented ILM, internet lead management tool in numerous client

sites.

. Streamlined and optimized consumer information, applied advanced list

management and data mining techniques to the existing databases.

. Wrote business requirement documents outlining project scope and

objectives.

. Participates as needed in regular or special meetings of the IT team

to address the IT strategies, integration, progress and/or issues

needing escalation or problem-solving.

. Conceptualized the direct marketing strategy and integrated it into

overall marketing strategies.

. Project Lead - Four tenants finish projects from 2006 - 2008 in Omaha,

Des Moines, Denver and Phoenix. The projects consisted of finishing

approximately 2000 sq. feet of commercial space for our customer

contact centers.

. Reported on and managed schedules, forecasts, milestones, cost

estimations, and budgets.

. Developed a strong vendor management relationship with print, mail,

database, CRM, and software vendors.

. Negotiated with vendors regarding price, timelines, and project

deliverables.

. Analyzed campaign results and trends; reported findings to project

team and stakeholders.

. Managed project team, conducted project sessions, monitored and

controlled milestones using Microsoft Project.

. Ensured accurate vendor deliverables. Included managing customer

initiated change requests due to changes in business requirements,

target audience, schedule conflicts, and budgetary issues.

DST SYSTEMS, INC.

Senior Account Executive, Business Process Management KANSAS CITY,

KANSAS

October 2001 to September

2002

Developed new business and sales plan to steer personal performance to

clients within mortgage, banking, healthcare insurance and hospital

vertical markets. Sold software services/products equipped to link client

with customers for increased satisfaction and improved performance levels.

Assessed clients' business operations and environment to promote products

in relation to needs. Oversaw account development and sales. Analyzed

industry trends and competitor's activities to gain advantage.

. Developed healthcare market product concept. Contributed to the

development of National Healthcare Solution focused on medical claim

processing that can be easily repeated on a national level.

. Developed product estimates, competitive analysis through market

research, and researched targeted sales opportunities. These efforts

created a benchmark for future platforms.

AVAYA, INC. / LUCENT TECHNOLOGIES

CRM Sales Consultant, Process Automation OVERLAND

PARK, KANSAS

March 2000 to October

2001

Executed specific account strategies to penetrate large profitable accounts

and retain large profitable accounts within a $5M base business located in

the Midwest. Responsible for identifying and closing new business

opportunities for Intelligent Work Management Product Line and CRM/e-

Business solution platform. Ensured successful implementation of customer

solutions.

. Managed core team of 8 for successful Product

Migration Strategy converting 53 client applications.

Resulted in annual maintenance revenue retention of

$3.2M and new service revenue of $1.4M.

. Conducted benchmarking and gap analysis for current customers.

. Ensured project teams adherence to current and future improved

technical requirements.

. Analyzed budget requirements and completed cost analysis and

forecasted future sales to upper management.

. Developed joint sales presentations with Global Alliance Partners,

System Integrators/Resellers to provide a united solution sales

proposition for clients.

. Marketed internally to educate/assist associates in

the cross selling and expansion of current sales

opportunities.

. Participated in industry associations, tradeshows and

events that promote market penetration and growth.

. President's Club 2000 & 2001.

. Attained 100 % of $2.5M quota - 2001.

. Attained 104 % of $1.5M quota - 2000.

EIS INTERNATIONAL, INC.

Senior Account Executive, New Business CHICAGO, ILLINOIS

December 1997 to March

2000

Aggressively investigated and acquired new business opportunities in

computer telephony (CTI) and call center application sales of highly

integrated UNIX-based client/server solutions to corporate clientele in 8

Midwestern states. Activities consisted of cold calling/prospecting,

qualification of opportunities, presentation and proposal of EIS business

solutions, coordination of implementation resources and supervision of

project management team.

. President's Club 1998 & 1999.

. Achieved 120% of $1.5M quota - 1999.

. Achieved 114% of $1.5M quota - 1998.

SPSS, INC.

Account Executive CHICAGO, ILLINOIS

April 1996 to December

1997

Sales of statistical software solutions to various vertical markets.

Primary markets being business intelligence (including market research and

data mining), scientific research, and quality improvement. Comprehensive

understanding of large corporate sales environment. Established rapport

and strategically cross-sold into different organizational areas. Strong

aptitude for negotiating and closing business. Experienced presenter of

products and services. Advised clients on statistical analysis, data

mining and data warehousing solutions with software and consulting services

for system integration.

. President's Club 1996 & 1997.

. Achieved 110% of $1.2M quota - 1997.

. Achieved 107% of $1.1M quota - 1996.

CNC EQUITY, INC.

Account Representative BARRINGTON,

ILLINOIS

April 1995 to April 1996

Entrusted to grow capital equipment financing and leasing portfolio.

Developed solutions specifically suited to the manufacturing industry.

Educated customers on leasing/financing capital equipment to make the most

efficient use of their assets to increase their business potential. Worked

as an intermediary between purchaser and financial institution.

Demonstrated effective cold calling techniques through assertive sales

ability, thorough product knowledge and consistent follow-up.

. Devised synergistic marketing partnership with financial institutions

effectively creating sales relationships and substantially increasing

referral business.

. Established a customer base of 50+ manufacturing companies in less

than a year.

. Increased assets under management from zero to approximately $2.0M.

FIRST NATIONWIDE FINANCIAL CORP.

Project Manager OAK BROOK, ILLINOIS

August 1990 to April 1995

Served as coordinator for Bank Operations Branch in support of Novell

Netware 3.11 LAN, 100+ user networks. Provided technical support and

assistance to users by acting as primary user expert. Enforced policy and

processes through maintenance programs. Managed on-going operational

configuration ensuring all settings within Loan Center System and

Collection System and Accounting Systems were aligned with banking

activities, workflow, products, users, credit policy, notifications, and

other configurations.

. Lead project team in the implementation of Consumer Lending Solution

in partnership with Appro Systems.

. Managed the end to end System Development Life Cycle (SDLC) process

for 60+ user LOS system. Resulted in increased revenue, tracking and

reporting, and enhanced customer experience.

. Lead an in-depth evaluation of current loan processing and

underwriting activities. The outcome was a detailed assessment of

current capabilities with specific recommendations to implement a

customized lending operation.

. Lead project team in the implementation of Collection System which

supported 40+ users/collection agents.

. Determined system, business, and technical requirements.

. Lead user acceptance testing (UAT).

. Coordinated SQL Report Writer implementation and testing.

. Facilitated and presented at monthly executive meetings, focused on

risks to projects and status.

. Throughout project lifecycle, continually analyzed requirements and

technical feasibility. Facilitated change and impact analysis

processes to determine effectiveness of changes.

. Observed and evaluated project performance and provided feedback when

necessary, including the provision of proper training.

. Developed Disaster Recovery Plan, wrote business requirements,

integral part of vendor selection process.

SEMINARS

Global Knowledge, Agile Project Management, 2009

Avaya Inc. CRM BA, Financial Analysis, 2001

Dale Carnegie, Total Quality Management, 2000

Lucent Technologies/I2 Technologies, Supply Chain Management, 2000

Miller Heiman, National Account Management, 1998

Miller Heiman, Strategic Selling, 1997

APPLICATIONS

Microsoft Project, Microsoft Office, Access, Suretrak, Clarity, Excel,

SPSS, Bugzilla

EDUCATION

Currently pursuing Six Sigma Green Belt Certification - Villanova

University

Currently pursuing MCTS - SharePoint Server 2007 and Services 3.0

Configuration

PMP, Project Management Professional, PMI Certification 2010

DePaul University, PMI Certification 2008

DePaul University, Illinois, Finance

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